accidentally told DTV that I don't have landline phone, now my acct is suspended :(

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Leila, May 19, 2006.

  1. AbMagFab

    AbMagFab What happened, TiVo?

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    Feb 5, 2001

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    They were all about the same size, pretty much the whole OS if I recall. And all sent down via satellite. This includes all the "letter" releases for the HD Tivo.

    6.2 is not the first, but the last in a long chain of releases sent down via satellite. (Actually, 3.5 is the last, I suppose.)
     
  2. whalerfan

    whalerfan Let's go Whalers!

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    Nov 9, 2004

    As I said I replaced not restored the hard drive. $119 from Weaknees. When I powered it up and made the initial call I noticed that I now had v 6.2. I haven't made the call to D* since November of 2004. If there's no RAM that's fine. Perhaps the hard drive was formatted with 6.2 on it.

    Go Sabres Go!
     
  3. rminsk

    rminsk TiVoted TiVo User

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    Marina del...
    They were about the same size as the 6.2 release...
     
  4. Leila

    Leila New Member

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    Apr 28, 2006
    update on my situation... (not good news, I'm afraid) :(


    I spoke to a couple more people at DirecTV's retention department. They were
    unable to get my acct out of supsension until I can prove to them that my
    DirecTiVo DVRs are connected to a phoneline. They were sympathetic to the
    fact that I have been with DirecTV for a LONG, LONG time... Every bill since day one
    has been paid on-time via direct credit card billing, etc.... :(

    However, they told me they have recently been instructed not to allow activation
    unless customer or installer can confirm phoneline connection. (while they
    didn't say it directly, I got the hint that they are having problems with
    customers who don't pay for their Pay-Per-View charges...)


    My only solution now is to get a VOIP line or ask my local landline phone company
    to set up the line again.

    Stay tuned.... :(
     
  5. SeanC

    SeanC ECT

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    Dec 30, 2003
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    Wow this is going to be a big wake up call (sorry for the pun) for A LOT of D* users.
     
  6. hyde76

    hyde76 New Member

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    Jan 7, 2003
    Yorba Linda, CA
    Bring it to a neighbor's house with a landline and let the thing dial in. confirm with D* that it dialed in and then you are done and back in business.
     
  7. Giorgio

    Giorgio New Member

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    Aug 4, 2003

    Are u sure they don't have u on a special list this sounds like a lot of DRAMA I hope u have cancelled your auto pay card..
    Re- subscribe and see if that works!!!

    As a new customer
     
  8. Balzzer

    Balzzer New Member

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    May 9, 2005
    They can trigger a call back to test the modem, to see if it clicks on the line while they are doing other troubleshooting. There is also a field on the access card screen that show that last date, time and phone number the box called from. I use to work at one of the call centers. They can also flag the PPV for internet or remote or none on all rv and trucks it was set to internet only
     
  9. skaeight

    skaeight New Member

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    Jan 20, 2004
    I would call retention and request to have remote PPV ordering turned off and see if that will allow them to turn your account back on. If their concern is PPV then tell them you want it disabled. At that point, if they won't turn you back on, I'd say, "well thank you kindly, cable doesn't require me to have a phone line," mutter something about the DT/series 3 TiVos and say you would like to cancel your account.

    However, I'm pretty sure remote PPV would have already been disabled if you haven't had a phone line for an extended period of time. I'm pretty sure I remember hearing that after around 90 days without a call in it's automatically disabled.

    I really hope that this isn't the start of D* enforcing the phone line requirement. Maybe you just got a new CSR who lives and dies by the rule book. The problem is there are more and more people in your situation, who don't have phonelines. There is no reason you should have to pay for a phoneline just to let your d* receivers call in.
     
  10. mikehome

    mikehome New Member

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    Oct 16, 2005
    Yea... I haven't had my hooked up for a year....sure I can't order PPV's with the remote, but no biggie.
     
  11. AbMagFab

    AbMagFab What happened, TiVo?

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    Feb 5, 2001
    The point is, you can't just replace a hard drive, you need to restore a Tivo image to it.

    You finally answered that WekNees restored the image for you. Which means, they sent you a drive with 6.2 already on it. There was no upgrade, because it was already running 6.2.

    Got it?
     
  12. MisterEd

    MisterEd Very Large Member

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    Jun 6, 2001
    TV Land
    If that's the case, how do you explain the hundreds of thousands of non-dvr's that don't require a phone line?
     
  13. jennifer

    jennifer Well-Known Member

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    Dec 2, 2001
    http://www.techdirt.com/article.php?sid=20060502/2248208&cid=367

    I came across this article recently. Interesting...

    DirecTV Install Techs Claim They Were Forced To Lie To Customers
    from the what-a-nice-company dept
    While so much attention is paid to the recording industry for its sleazy practices, it's surprising that DirecTV doesn't get more attention for its practices. You may recall a few years ago when they (before the RIAA figured out a similar scheme) sent around letters to anyone they suspected of using a smartcard reader (they got a list of buyers) demanding $3,500 or promising a lawsuit -- even if there was no evidence that the smartcard reader was used to illegally access DirecTV signals. It was a similar plan to the RIAA, where they made it clear that it was much cheaper to just pay up, rather than go to court and prove your innocence (even if you were innocent). Eventually, the company was forced to stop the program, as a court found obvious problems with the practice. Just a few months ago, though, we noted that the company was being fined for two different violations. First, they were telemarketing to people on the Do Not Call list. Second, they were fined for their advertising, which didn't make clear certain blackout info and (of course) additional unexpected fees that subscribers would get.

    The latest news story represents even more fun for the company. Apparently, a group of DirecTV technicians in Florida (who work for an outside contractor) have blown the whistle on the fact that the company set up incentives that forced them to lie to customers, in order to get people to hook their telephone lines up to the DirecTV boxes. Technicians were told to tell users that it was required, or the device wouldn't work -- even though that's false. In order to enforce this, the company would fine installers any time a box was set up without a phone line connected. Unfortunately, the article isn't entirely clear whether it's the contracting firm or DirecTV who was directly responsible for the fines or the directives to lie to customers. DirecTV was contacted by the reporter doing the story, and they made it clear they plan to continue the practice of pushing installers to hook up phone lines, because users who do so are more likely to order fee-based content and can be more easily tracked by DirecTV. It's easy to see why DirecTV would want this -- and they could obviously turn around and say it wasn't about "fining" the installers, but simply paying them extra if they hooked up a phone line -- but, the fact that installers were encouraged to lie to customers and "do whatever it takes" to get phone lines hooked up is a problem. Especially from a consumer standpoint, it doesn't make DirecTV look very trustworthy -- even if the ultimate fault is with the contractor.
     
  14. Boston Fan

    Boston Fan Active Member

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    Eastern PA
    What did they say would represent adequte proof?
     
  15. tbeckner

    tbeckner TiVo Fan

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    Oct 26, 2001
    Bend, OR, USA
    Really? :)

    Based upon the number of changes in 6.2 compared to the 3.1.X releases, I would have guessed that the 3.1.X releases were less than half the size of the 6.2 upgrade. I guess I will have go go back and check the archives?

    While I am in the archives I'll check out the official change over to satellite delivery for DirecTiVios. Sometimes my memory is not as good as the written word. (posts)

    If I was Leila, if Leila is not committing fraud or doing something that is harmful to the company or their content suppliers, Leila should call DirecTV Customer Service and have them set the account to no remote control PPV and tell them that they have a phone line connection. And when they are on the phone and attempt to verify I would just tell them that the receiver or DVR is connected to another phone line.

    Does DirecTV realize how many people use a Cell phone or a VOIP phone as their main telephone? And that number is rising every day!
     
  16. rminsk

    rminsk TiVoted TiVo User

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    Jun 4, 2002
    Marina del...
    Tivo does not install differences on an upgrade, it install the complete application and OS for each softare version.
     
  17. beanpoppa

    beanpoppa New Member

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    Jan 7, 2004
    New Jersey
    Although they added a lot of features, the actual Tivo application is still relatively small. Every time they upgrade, the Tivo downloads a whole new copy of it's Linux operating system- (kernel and associated apps). Even if the MRV/HMO code doubled the size of the 'Tivo' application (tivpapp) it's only 1.8MB now.

     
  18. bonesnake17

    bonesnake17 New Member

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    May 24, 2006
    Can someone answer this question!!! I have had my directv Tivo for about year and a half. I have never had a phone line hooked up to it and it worked fine. Now I have to order PPV over the internet, but I would do that anyways. Well here is the question about a week ago it just freaks out on me and says it needs to be connect to a phone line for three hours. I took it over to my friends house with a phone line, but it is just frozen at the power up stage? Do I need to buy a new one? Can I get the upgrades through the satelite now? PLEASE HELP!!!!
     
  19. 7out

    7out New Member

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    Apr 26, 2006
    This was my experience, I'm new to the Dtvio Hacking. I bought a SD DVR40 off ebay. ( I have the same dvr40 non hacked, so I have the service )
    Set it up in our computer room, put my card from a Huges Receiver in the DVR, got all the card and receiver info. Called DTV told the lady I was replacing a receiver. She ask me if I had a phone line connected to it, I said not yet, she ask me to see if I had a picture on 100,
    which I did, then she ask me to turn it to a local channel. No locals, so she sent some info over sat, got it all working and said nothing else about the phone line. Then! when I started playing with it as soon as I hit the Record button it would not record unitll I hooked it to the phone line a set it up and made a call.
    After that I did the hack (Ptv/Instantcake) 6.2 with 250 Gig Hd, hooked it back up, and it worked fine, except the locals did not show up for hours. Has not had a phone line hooked back to it.
     
  20. goony

    goony New Member

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    Nov 19, 2003
    You can always force your missing locals by dialing the 800 number for DirecTV and entering a specific extension (721) and it will re-auth the locals within 60 seconds or so.
     

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