accidentally told DTV that I don't have landline phone, now my acct is suspended :(

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Leila, May 19, 2006.

  1. Leila

    Leila New Member

    Apr 28, 2006


    I had to call DirecTV this morning to activate/deactivate a replacement DirecTiVo.

    During the call, I accidentlaly told the nice DirecTV rep that I no longer have a
    landline phone in my house. As soon as I said it, I knew I should have said it.

    After a minute or so, she told me that she had to put my account in suspension
    unless I can physically hook up my DirecTiVo to a landline phone(or even a VOIP
    line that works with the DirecTiVo) I only use a cell phone at home. My landline
    phone has been disconnected for almost 5 years. Since my cell phone provides
    me unlimited minutes 24/7, I had really no need for the landline in my house.

    I asked to speak to a supervisor and he told me the same thing... :( No phone
    hook-up, no DirecTV. He looked at my records and saw that I had been a
    DirecTV customer for almost 7 years. That still didn't make any difference.

    Help!!! Is there someone at DirecTV that I can talk to about this?
  2. ebonovic

    ebonovic has gone his way...

    Jul 24, 2001
    Just call back and talk to another CSR, or Retention specialist
  3. Lee L

    Lee L Got Basenji?

    Oct 1, 2003
    Morrisville, NC
    Yeah, tell them you just called and the cable company does not have that restriction.
  4. Boston Fan

    Boston Fan Active Member

    Feb 7, 2006
    Eastern PA
    That's weird. When I installed my latest DTivo, I told them it wasn't connected to a phone line, and they didn't seem to care. Activated it with no problem.
  5. crxrocks

    crxrocks Well-Known Member

    Mar 30, 2004


    It has been some time since I have activated a new receiver but it has never been a problem. Maybe it is because I just don't mention it.
  6. Billy Bob Boy

    Billy Bob Boy What Me Worry???????

    Jul 25, 2004
    Remember some csr's sleep with the rulebook under the pillow others just want to get through another day and don't care about the stupid petty rules. ( the phone line is a SPR( My new abbreviation for Stupid Petty Rules) Every company has them some enforce them like their life depends upon it and some don't.

    Haven't you ever been standing on a fire lane at the dept store waiting for that loved one to return six security rent-a-cops go by and the seventh makes you move. You are not blocking anyone or causing any problems (no screaming firetrucks approaching, but that one dumb as* has to make u move. Just another SPR. or a SFPR a Stupid Fu**ing Petty Rule. :D :p :rolleyes:
  7. dminches

    dminches Member

    Sep 29, 2001
    Cherry Hill, NJ
    I assume the phone line rule is in place, in part, to prevent people from accessing out of town sports events that would otherwise be blacked out. If that is the case then it isn't s SPR, as you state. Cable and satellite feeds are completely different. The cable company knows exactly where you live. Satelitte companies would like to have the same information. Don't rip into them for trying to do what they are probably legally required to do.
  8. ebonovic

    ebonovic has gone his way...

    Jul 24, 2001

    99% of those restrictions are done via ZIP Code logic, that is placed into the ACCESS card via the SAT stream.

    The 1% exception is when it comes to taking the system that has some of the extended packages... and bringing it to a buddies house.
  9. dminches

    dminches Member

    Sep 29, 2001
    Cherry Hill, NJ
    What prevents someone from putting in a system in one city but telling Directv that it is located in another? I assumed that is prevented by having the system hooked up to a phone line.
  10. TeeSee

    TeeSee Tiiin ROOF. Rusted!

    Jan 16, 2003
    Atlanta, GA
    I'm not sure we should assume there's a law (or even a DirecTV rule) that a phone line is mandatory. I've never seen that written anywhere. I just looked through and the only reference to a phone line that I found (in an admittedly brief search) was that it needs to be hooked up "in order to get the full use of your DVR", or words to that effect.

    Anyway, couldn't the OP just call back and say they now have a phone line plugged in, even if they don't?
  11. ebonovic

    ebonovic has gone his way...

    Jul 24, 2001
    Re-Read any of the user agreements / contracts for DirecTV.

    The phone line requirement has been there since day one.
  12. stivovance

    stivovance New Member

    Feb 12, 2003
    Yep, they could do that. When my parents got their install, I was there to oversee it and the installer plugged one end of the phoneline into the back of the dvr's (the other end was still tied up w/ the twist tie) and said, all set, it says it has to be plugged into a phoneline, says nothing about the phone line having to be plugged into the wall, to this day when I activate a receiver, get a little chuckle thinking about that.

    Just call them back and tell them it's now hooked up, don't believe there is any way they can test it from right there.
  13. dishrich

    dishrich Active Member

    Jan 16, 2002
    Springfield, IL
    You assumed wrong - they do NOT do ANY kind of area code/city cross-reference, as you are suggesting. I (& many others that I know) DO have phone lines & we live a couple HUNDRED miles from where we are "supposed" to be... ;) ;) (& I "moved" over 5 years ago) All of us get our local RSN's &/or sport packages just fine as well.

    I'll even take it a step further - my phone# that I have listed on my account (which is my cell#) is obviously NOT even the same phone# that my units are calling in from. (my landline) Never have I had a problem with this, either.


    To the OP - unfortunately, it is true that D*'s policy of a MANDITORY phone line seems to be only really enforced when subs have D* Tivo's, because they need a phone line to get software updates. (which is true, since they have to make an activation calls to get installed) But, since D* will most likely NOT be making any more updated to these things (except for the recent one to the series 1 boxes) it really is a moot point. I have several D-Tivo clients w/out phone lines & they do NOT have problems with their DVR's, nor has D* cut them off. Bottom line - keep your mouth shut about not having a phone line & all will be well. ;) ;)
  14. tbeckner

    tbeckner TiVo Fan

    Oct 26, 2001
    Bend, OR, USA
    The way I understand it, the need for a phoneline is as follows.
    • All Receivers and DVRs need a phoneline to report remote control purchased PPVs that are temporarily stored on the cards.
    • All DirecTiVos needed a phone line to report viewing statistics (anonymously, like the Standalone TiVos) to TiVo and to trigger upgrades downloaded over the phone line or satellite feed.
    • And in the case of accounts that have special packages, as listed below, I believe it is actually used to verify access rights.
    All professional and college sports subscriptions, such as NFL SUNDAY TICKET™, NBA LEAGUE PASS, MLB EXTRA INNINGS, and NHL® CENTER ICE®, or local regional sports network, if you subscribe to a TOTAL CHOICE® package or the SPORTS Pack.

    Otherwise, I really don't believe that DirecTV cares, because these are the restrictions that are placed on long haul truckers and RV owners. They can't have a sports subscription, place PPV orders via remote control (not sure how DirecTV controls this restriction (I would bet it is a Gentleman's agreement)), or access to a local regional sports network.

    See Programming for RVs and Commercial Trucks.

    I would assume that DirecTV might unsuspend your account if you agreed to have PPV blocked, access to your local regional sport network blocked, and had all of the sport subscriptions blocked.

    And Earl is right the requirement to have a phone line has been around since 1994 when I signed up.

    Anyone else have any further information?
  15. Dkerr24

    Dkerr24 Lost in Big Bend

    Oct 28, 2004
    Okla, USA
    As long as you use the Directv website to order your PPV's, there really is no need for a landline once you've completed the initial setup call.
  16. whalerfan

    whalerfan Let's go Whalers!

    Nov 9, 2004
    I recently had to replace the hard drive on my DVR 40. After doing so I had to make the initial call again to DTV to get the unit to perform as it should. This being said. Having Vonage I have not been able to make a call in over 550 days. I activated my receiver and brought the unit to my brothers house and made it's call. Now it works fine. However, I was unsure if I had to call the DTV Tivo center with the unit. I called DTV and asked the question. The CSR gave me the speil on using the remote etc. I told her that I have Vonage and cannot make the call. When she started up on PPV I told her that I order over the internet anyway. She then told me that I didn't need to make the call anyways because everything comes over the satellite. When I got home I checked my software version and noticed I had been upgraded to 6.2.
  17. dscott72

    dscott72 New Member

    Mar 30, 2006
    Newnan, GA
    I have a generation 1 receiver that I hardly ever dial out. There is no point to be honest since the unit that I have won't upgrade past the current version. I have vonage as well and with the unit that is directly connected to it I have no problems, but when I use the smae settings on the one downstairs it never connects. I used to bring it to work to me (since I work for a cable co. and have access to a TV) and connect just to stop w/ the annoying messages every morning, but haven't done that as of late.
  18. Giorgio

    Giorgio New Member

    Aug 4, 2003
  19. newsposter

    newsposter Poster of News

    Aug 18, 2002
    SE PA
    I agree it's always been there, i read fine print.

    Howeeeever, if directv truly wanted to enforce it, they would turn off every receiver that hasn't called in in X days. Definitely easily technologically possible. So i submit DTV doesn't take the phone line thing seriously and that they shouldn't have turned that guy off. Also with all the folks on here posting X days without a line, it's obviously done a decent amount.

    Also, i 'thought' the new dtv dvrs didn't even need a line..legally. I know whenever i had my B65 on, i never every had it hooked up to a phone line and it worked just fine. So i imagine most standalones dont need one either.
  20. satmaster

    satmaster Member

    Sep 11, 2004
    Yes thats the rules. You must have a phone line to use the Tivo because they can not upgrade the software by the sat. It only makes a call about once a week.

    Installers are told to refuse Tivo installs if no phone line exists you should have been told that it was required when you signed up.

    You might be able to find a cell phone to hard line adapter that would work with it. But otherwise you do need a phone line.

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