Access Denied - Sucuri Website Firewall - UK user

Discussion in 'Forum Operations Center' started by steveroe, Jun 14, 2019.

  1. steveroe

    steveroe Must do some work...

    1,136
    5
    Oct 29, 2002
    Oxford, UK
    Long term Tivo user from the UK here.

    Over the last few weeks I've been unable to access Tivocommunity.com from my home ISP, the error is shown in the screenshot attached - "Access from your Country was disabled by the administrator" Block ID: GEO02.

    securi.png

    I'm still able to access from my work ISP, which is also UK based.

    IP Address API and Data Solutions - geolocation, company, carrier info, type and more - IPinfo IP Address Geolocation API reports 84.68.104.93 as country "GB", as it does for my work IP.

    Any ideas?

    Thanks,

    Steve
     
  2. stevel

    stevel Dumb Blond TCF Club

    33,777
    3,878
    Aug 23, 2000
    Nashua, NH
    I had occasional access issues when I was visiting the UK last month. I got around it using a VPN.
     
  3. Mike Lang

    Mike Lang Administrator Staff Member Administrator TCF Club

    7,751
    895
    Nov 17, 1999
    I'll ask David to have a look at the Sucuri logs.
     
    steveroe likes this.
  4. David Bott

    David Bott Administrator Staff Member Administrator

    2,829
    223
    Jan 1, 1999
    Hello...

    I have added 84.68.104.93 to Sucuri's whitelist. Hope this helps.
     
  5. steveroe

    steveroe Must do some work...

    1,136
    5
    Oct 29, 2002
    Oxford, UK
    Excellent, all working now - many thanks.
     
  6. steveroe

    steveroe Must do some work...

    1,136
    5
    Oct 29, 2002
    Oxford, UK
    Spoke to soon, looks like my ISP uses dynamic IPs that change occasionally. Please could you white list the following sets?

    84.64.0.0/13
    90.240.0.0/14
    90.244.0.0/14
    90.248.0.0/14
    90.252.0.0/14
     
  7. David Bott

    David Bott Administrator Staff Member Administrator

    2,829
    223
    Jan 1, 1999
    So sorry, but that would open up A LOT of ranges. It would be much better to maybe use a VPN then you will always have access when when your ISP may make a change.
     
  8. steveroe

    steveroe Must do some work...

    1,136
    5
    Oct 29, 2002
    Oxford, UK
    Yes, beginning to think the same.
     

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