A year with TIVO d she still isn't happy,an

Discussion in 'TiVo Bolt DVR/Streamer' started by MichaelMac1, Nov 26, 2020.

  1. MichaelMac1

    MichaelMac1 New Member

    10
    0
    Nov 26, 2020
    Semi Retired

    Advertisements

    Hi everyone. I'm hoping you all can assist with an issue I've consistently been experiencing.

    For much of the last year I've had significant tiling on most of the lower level television channels which results in the channel being unwatchable. I've contacted both TiVo and the cable company multiple time but both companies attribute the issue to the other. The signal strength on all channels is approximately 67. It should be closer to 80-99?

    Suddenlink laid cat5 from the pole to mess of wires at office router, Office Moca box, and office router. All this is cat 5. I then have Edge in Bedroom1. Wires running to that bdrm I'm not sure what size it is? In my office, while the rest of the house is old 25 to 29 signal I believe. Curious if laying Cat 5/6 cable throughout my home could possibly help?

    I have searched other threads and have tried Switching the Moca On/Off, adding a splitter, Tivo Moca/Poe filter but unfortunately nothing has worked. I am extremely frustrated with the lack of support from Tivo, at this point I have had 2 service calls from suddenlink with a 3rd planned to check the signal at the pole.



    I have searched articles and tried ideas from other threads but nothing has helped.

    Thank you for any assistance.
     
  2. UCLABB

    UCLABB Well-Known Member

    5,695
    1,557
    May 29, 2012
    Riverside, CA
    Signal strength is definitely too low. I’m not familiar with a cat 5 feed as opposed to coax and I’m not sure how that meshes with moca. In any event you need a stronger signal. Perhaps Suddenlink can either fix their feed or put in an amplifier.
     
  3. DeltaOne

    DeltaOne Mount Airy, MD

    705
    166
    Sep 29, 2013
    TiVo can't fix a low signal strength problem at your house. You need to get Suddenlink to verify the signal strength and fix the problem if necessary. After that...the wiring in your house is your responsibility. Either fix it yourself or hire a good electrician/AV guy to fix the problem.

    I would be looking for signal strength to be 90 to 99%. Too low...get after Suddenlink and/or fix your wiring. Too high...add attenuation to bring the signal strength down to 90 to 99%. Maybe you could go as low as 85% or so? Maybe...but in my experience 90 to 99 is optimal.
     
    UCLABB likes this.
  4. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

    2,055
    837
    Jan 19, 2008
    Silicon Valley
    I went through something similar about a dozen years ago, with Comcast. Resolution required two or three visits by in-home techs to verify the problem was not in my house, followed by two visits by "network" linemen to trace the problem down the outside lines. They found water in some equipment a block or two away.

    Tracking that down was tricky because the tiling and signal strength problems only happened to a specific range of channels, and only when the temperatures were around 40 degrees or lower, which in California often means only in the early morning. But eventually all was well.
     
    krkaufman likes this.
  5. MichaelMac1

    MichaelMac1 New Member

    10
    0
    Nov 26, 2020
    Semi Retired

    Advertisements

    I would be looking for signal strength to be 90 to 99%. Too low...get after Suddenlink and/or fix your wiring. Too high...add attenuation to bring the signal strength down to 90 to 99%. Maybe you could go as low as 85% or so? Maybe...but in my experience 90 to 99 is optimal.[/QUOTE]

    What would you run in the house? Ethernet would be the best for the TIVO correct? I noticed in some articles bring the Cat 6 in then run Ethernet around the home and down the walls?

    Delta thanks for input. I need to find what to have run? What did you do?
     
  6. krkaufman

    krkaufman TDL shepherd

    16,339
    3,065
    Nov 25, 2003
    A retail Tivo can only accept a QAM cable TV input via coax cable, not Cat5/6 Ethernet. Networking is only used for guide updates, streaming from Internet video services, streaming over the home network between TiVo boxes, mobile streaming and/or content transfers between DVRs.

    So... what specific model # TiVo do you have? Just the one EDGE?
    And is it connected via coax cable to a wall outlet? For that matter, are you trying to tune Suddenlink's cable TV via the DVR, or from an OTA antenna?

    If the EDGE is connected to your home's coax, can you provide detail on how all your coax outlets interconnect, to each other and to the incoming cable signal source? What component(s) is(are) used to connect the coax lines, and what other devices are connected to your coax and where?
     
    Last edited: Nov 27, 2020
  7. MichaelMac1

    MichaelMac1 New Member

    10
    0
    Nov 26, 2020
    Semi Retired
    Thank you this one of my lost areas. I think they laid Cat 5 to the mess in office.
    It is a Bolt 1GB model TCD8490000 and a TiVo Mini. Pardon the length yet wanted you to observe the gift Suddenlink leaves when I get home. I would be happy to let you know if I knew. Sure I labeled myself a real dummy when asking questions with limited knowledge
     

    Attached Files:

    Last edited: Nov 27, 2020
  8. krkaufman

    krkaufman TDL shepherd

    16,339
    3,065
    Nov 25, 2003
    What is pictured appears to be a cable modem (Motorola device in the TV cabinet; model #?), a router of some sort (the white device atop the TV; model #?) and a Pace-branded box (so I'm guessing a Suddenlink-leased box running TiVo software; model #?).

    edit: Oh, and what is the "Netgear" device sitting on top of the Pace box? And to what is it connected?

    Still missing is any understanding of how these devices are connected via coax, through what components (there's a 2-way or 3-way splitter missing from the pictures for this location; model #?), and how this single room location connects to other coax locations in your home and/or the incoming cable signal.

    Also, given the cable modem and the Pace box are co-located, you should also be able to access the modem's signal stats page to evaluate signal strength. (We'd need the modem's model # to provide info on how to access its statistics.)
     
    Last edited: Nov 27, 2020
  9. MichaelMac1

    MichaelMac1 New Member

    10
    0
    Nov 26, 2020
    Semi Retired
    IMG_0415.jpg
     
  10. krkaufman

    krkaufman TDL shepherd

    16,339
    3,065
    Nov 25, 2003
    Ok, *that* is a BOLT. But what connections are pictured? (pic is too low resolution to be sure)

    It appears like:
    * power (white)
    * HDMI (thick, black, in middle)
    * coax (black, on right)

    Anything else?

    And does the coax connection run directly to the wall outlet?
     
  11. MichaelMac1

    MichaelMac1 New Member

    10
    0
    Nov 26, 2020
    Semi Retired
    pardon me the model is a 1GB IVO is located. I then use MOCA to run the edge. Yes coax runs to wall.
     
  12. MichaelMac1

    MichaelMac1 New Member

    10
    0
    Nov 26, 2020
    Semi Retired
    HDMI to TV and then Power.
    I have an Apple setting there that seems to make main TV give trouble when connected to another HDMI port like 3
     
  13. krkaufman

    krkaufman TDL shepherd

    16,339
    3,065
    Nov 25, 2003
    No device pictured so far is a "TiVo EDGE." Are you mistakenly calling the pictured white BOLT an EDGE, or is there some other location where you have another DVR (the EDGE)? Is it the pictured BOLT that has the signal strength issues you've described?

    What TiVo devices, and other Suddenlink-supplied devices, do you have in all? At what locations?

    My current understanding:

    Location 1:
    Motorola cable modem (unknown model #)
    Router (unknown model #)
    Netgear device (MCA1001 MoCA adapter)
    Pace box (unknown function or model #)
    Coax splitter (unknown model #)

    Location 2:
    TiVo BOLT (white, TCD849000, coax to wall, MoCA client connection)

    Location 3 ?:
    TiVo Mini ???

    Central Junction:
    >>> ??? <<<
    splitter or amplifier?
    "PoE" MoCA filter?
     
    Last edited: Nov 27, 2020
  14. krkaufman

    krkaufman TDL shepherd

    16,339
    3,065
    Nov 25, 2003
    I'm now guessing that what you're referring to as "Cat5" is actually coax cabling.

    Cat5/5e/6 cabling (aka Ethernet cabling) is what you see run between your router (sitting atop your TV) and the Netgear MCA1001 MoCA adapter (the yellow cable), and between the router and the Motorola cable modem (seemingly a grayish-blue cable).

    Coax cabling (RG6, RG59) is what's used for propagating cable TV/Internet RF signals and MoCA.

    Coax vs Ethernet | Finddiffer.com
     
    Last edited: Nov 27, 2020
    sssSMOKING and UCLABB like this.
  15. DeltaOne

    DeltaOne Mount Airy, MD

    705
    166
    Sep 29, 2013
    Don't worry about the Mini until your main TiVo is working correctly. Once the main TiVo is working correctly you may find that the Mini is fine. If not, trouble shoot the Mini at that point.

    You'll have coax running from outside the house to your main TiVo. Work with Suddenlink to find out if their signal, measured at the back of the TiVo is correct. That's your first step.
     
    sssSMOKING likes this.
  16. krkaufman

    krkaufman TDL shepherd

    16,339
    3,065
    Nov 25, 2003
    What about *temporarily* moving the BOLT to the modem/router location, and using the coax and Ethernet connections currently linked to the Netgear MCA1001 MoCA adapter for the BOLT?

    The BOLT could be configured with an Ethernet-only connection, with MoCA disabled, for the purposes of the test.
     
  17. MichaelMac1

    MichaelMac1 New Member

    10
    0
    Nov 26, 2020
    Semi Retired
    Mr Kauffman,
    Pardon the time lapse, too many things going on this time of year. I will try the switch as you suggested. Yes, it is a bolt. After taking uo so much of your time I will with the run Link inside different.
    Do you run the 5 or 6 from pole into attic then with box to ethernet to each room we are changing?
    The cable company you go with hs to be able to have the cards
    Much more than you realize I truly appreciate the time question you have spent with me.
    Will chat again and thank you.
    Michael
     
  18. krkaufman

    krkaufman TDL shepherd

    16,339
    3,065
    Nov 25, 2003
    I couldn't follow any of the above, but, based on this bit...
    ... it sounds like you'll be trying the BOLT in a different location, using the connection currently attached to the Netgear MoCA adapter that's in the cabinet w/ the modem. Report back what you find, when you can. Good luck.
     
  19. MichaelMac1

    MichaelMac1 New Member

    10
    0
    Nov 26, 2020
    Semi Retired
    Kaufmanm,
    Wanted to thank you for your assistance in assisting me in understanding the system. I stopped my Lowes and realize I can take the cable place the ethernet on the end. Looks difficult yet I feel my son and I can get it down.

    Appreciate your time and knowledge you shared with me.
    Take Care,
    Michael
     
  20. UCLABB

    UCLABB Well-Known Member

    5,695
    1,557
    May 29, 2012
    Riverside, CA
    This is worrisome. Can you better explain what you are doing or about to do? What you said is really not understandable.
     
    sssSMOKING likes this.

Share This Page

spam firewall

Advertisements