Advertisements Dolfer, good luck. Finally I had the supervising installer out today. Of the 3 SA s-cards they brought, only one would work. The others simply loop in a firmware upgrade. Apparently this is an incredibly common problem. According to TiVo, who I called today, this is because s-cards (specifically SA ones) are old, incredibly fragile and notoriously unreliable. According to TWC, this is because manufacturers don't have the right firmware and it is VERY common with TiVo's that the 2nd slot doesn't work. Guess who I'm inclined to believe. He's coming back tomorrow with as many cards as he can muster. Since we know we have a working card and slot, I believe the plan is to play card roulette until we find another working card in slot 1. That confirms 2 working cards. If neither will work in slot 2, then I'll be willing to blame TiVo. Until then, TWC isn't fufilling their duty - but they're getting more adamant about ducking it. We asked the obvious question = why not just use the newer, up-to-date m-card, which the device supports? Response = we only deploy these cards, this is all I have. I didn't push on why not take one out of an SA box because it is Sunday afternoon, I've spent the ENTIRE weekend tied to my house, and I'm feeling quite defeated. Right now, I'm running on the one good card, and have a bad spare, it won't run guided setup or let you watch anything during a firmware upgrade, so I'll wait until I go to bed tonight to try to get the 2nd one going (although I'm quite sure it is hopeless). Finally, because we've had so many installation problems, we've been credited a free month. Of course, that has our account in some sort of state of flux, so they couldn't add my HD ESPN or HBO to the card - so I'm still out anything encrypted. Fun fun.