Dear Tivo & Time Warner Cable, In the past, whenever I have had problems with either of you, I have been quite vocal in my disappointment. (Exhibit 1) However (and somewhat unfairly) like many people, when things are going well I remain relatively silent. Therefore, I am making the following promise. If things go well on Monday with my install, I will NOT remain silent. I will relay my positive experience to as many people as possible. I will make sure to proivide as many details as possible so others can benefit from my experience. Since I have been tough on you in the past, I am eager to sing your respective praises come Monday. I am ready to hold up my end if you hold up yours. Deal? I think others should also make this promise. We need to see both the good and the bad!