A problem with the TiVo app.

Discussion in 'TiVo Help Center' started by RonOC, Oct 6, 2019.

  1. RonOC

    RonOC New Member

    12
    1
    Oct 6, 2019

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    My apologies if this is the wrong place.

    If I don’t login to the app, I can download the guide. I can enter my zip code and get the Suddenlink channel list.

    If I login I can see My Shows and Manage, but the channel list never downloads. I have waited 20 minutes and all I see is the spinning wheel.

    Thanks for any suggestions.

    RonO
     
  2. Goober96

    Goober96 Member

    346
    21
    Jun 28, 2005
    Anderson, SC
    Are you using an iPad? I came here to see if anyone else was having app issues tonight. It works fine on my iPhone but on my iPad it never loads up at all, so a different issue then you’re having.
     
  3. UCLABB

    UCLABB Well-Known Member

    6,221
    1,739
    May 29, 2012
    Riverside, CA
    Could be an intermittent TiVo server problem- no uncommon. Try again.
     
  4. RonOC

    RonOC New Member

    12
    1
    Oct 6, 2019
    Must have been an intermittent TiVo problem. This morning it’s working fine.

    Thank you!

    RonO
     
  5. Goober96

    Goober96 Member

    346
    21
    Jun 28, 2005
    Anderson, SC

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    Hmm mine’s still hanging. Not sure what’s going on with it.
     
  6. RonOC

    RonOC New Member

    12
    1
    Oct 6, 2019
    Mine is on an iPad running iOS 13.1.2.

    Have you tried powering the iPad off/on? That has helped me with other apps.

    RonO
     
  7. Goober96

    Goober96 Member

    346
    21
    Jun 28, 2005
    Anderson, SC
    Yes I did that several times. Ended up having to delete the app and reinstall it and it’s finally running again.
     
  8. RonOC

    RonOC New Member

    12
    1
    Oct 6, 2019
    Excellent! I’ll have to remember that fix.

    RonO
     

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