Advertisements After the phone call, I immediately received an email to the email account they've had on record for 12 years, asking me to take a short survey regarding the phone call. You're not sure about awful sales marketing? Seriously? They send out surveys so they can whip the CSR's into shape, but don't send out info that would entice you to phone them in the first place? What could they have done better? Send their clients a bloody email saying "hey, 13-year-client, can we interest you in a nice offer?", that's what.