$99 Lifetime on All Roamio through 10/31 (not 10 yr loyalty promo!)

Discussion in 'TiVo Roamio DVRs' started by LightningBOLT, Sep 30, 2015.

  1. Oct 7, 2015 #201 of 731
    tvmaster2

    tvmaster2 Well-Known Member

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    After the phone call, I immediately received an email to the email account they've had on record for 12 years, asking me to take a short survey regarding the phone call. You're not sure about awful sales marketing? Seriously? They send out surveys so they can whip the CSR's into shape, but don't send out info that would entice you to phone them in the first place?
    What could they have done better? Send their clients a bloody email saying "hey, 13-year-client, can we interest you in a nice offer?", that's what.
     
  2. Oct 7, 2015 #202 of 731
    LightningBOLT

    LightningBOLT New Member

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    Sep 30, 2015
    lol
     
  3. Oct 7, 2015 #203 of 731
    krkaufman

    krkaufman TDL shepherd

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  4. Oct 7, 2015 #204 of 731
    artemis89

    artemis89 New Member

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    I'm wondering if I could get this deal. I bought my series3 with lifetime from ebay and had it transferred to my account. The activation date for my tivo has a date that it's in 2006. How do they determine your eligibility? Is it by activation date of the oldest Tivo on your account?
     
  5. Oct 7, 2015 #205 of 731
    deathopie

    deathopie New Member

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    Maybe not the best thread for this question, but what the hell:

    I was unaware of the Comcast MPEG-4 issue but now that I took advantage of this upgrade offer I guess it's mostly a non issue for me. But I'm wondering if this effects the cable card at all. I have the original cable card that was installed when I got the Tivo HDXL over 5 years ago. Will this need to be upgraded eventually?
    Also, I read an old article that said the MPEG issue would effect the streaming function of the Roamios until a software upgrade was implemented. I assume that's been done by now?
     
  6. Oct 7, 2015 #206 of 731
    tarheelblue32

    tarheelblue32 Well-Known Member

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    As long as it is an M-card, you should be fine.

    A software update took care of this a few months ago.
     
  7. Oct 7, 2015 #207 of 731
    tvmaster2

    tvmaster2 Well-Known Member

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  8. Oct 7, 2015 #208 of 731
    krkaufman

    krkaufman TDL shepherd

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    My first concern would be whether your "old" CableCARD was providing you access to all your new TiVo's tuners. Have you verified that you can simultaneously record/tune on all your tuners? If so, you can rest easy re: your CableCARD. (The CableCARD affects the authorization for a given channel; the MPEG4 handling comes from the TiVo.)
     
  9. Oct 7, 2015 #209 of 731
    krkaufman

    krkaufman TDL shepherd

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    Yeah, so it really goes back to the befuddling lack of communication/notice of these sales.
     
  10. Oct 7, 2015 #210 of 731
    tarheelblue32

    tarheelblue32 Well-Known Member

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    The only thing an old M-card CableCard needs to support more tuners is a firmware update, which the cable company should push to the card automatically.
     
  11. Oct 7, 2015 #211 of 731
    tvmaster2

    tvmaster2 Well-Known Member

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    I guess I'll just have to do it their way: check their web site every day. Only problem with that is they rarely, if ever, list renewed / refurbished machines online. Guess I have to phone them each day .... :eek:
     
  12. Oct 7, 2015 #212 of 731
    deathopie

    deathopie New Member

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    The new Tivo doesn't arrive until Friday. I guess the fun begins then. I stopped into the local Comcast office and they were befuddled by my question. I almost grabbed a new M card just for the hell of it but they were out.
     
  13. Oct 7, 2015 #213 of 731
    krkaufman

    krkaufman TDL shepherd

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    Heh, start calling them every day asking about refurb availability and maybe you'll wear 'em down.
     
  14. Oct 8, 2015 #214 of 731
    Jrr6415sun

    Jrr6415sun Member

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    I get tivo emails about 1 or 2 a month. I got one last year for the 10 year lifetime deal and it convinced me to buy a tivo roamio with lifetime. I was previously on a Series 2 tivo.
     
  15. Oct 8, 2015 #215 of 731
    sheshechic

    sheshechic Member

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    I don't get emails either, and my preferences are set up correctly. I've actually tried stopping and updating to start again, still nothing but Welcome emails after a purchase.
     
  16. Oct 8, 2015 #216 of 731
    sar840t2

    sar840t2 Member

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    Edmonds,...
    I got one of these surveys right after being rejected for the $600 for a Roamio Pro deal that many longer-term customers (and at least one 3-year customer, like myself) have been able to get.

    I was hoping to at least get the opportunity to put in some words bemoaning the fact that people have to play CSR roulette, but it was literally a one-page survey with no room for text :-( So there went my opportunity to tell them what I thought about them having different rules each time you call.

    Took him a while, and at least two times 'conferring' with his colleagues (aka let the customer stew), before he finally said 'no'.

    Then he tried to sell me a Bolt :D

    I still haven't decided whether to call back or not. I'm really not very good at begging or haggling.
     
  17. Oct 9, 2015 #217 of 731
    opus472

    opus472 Member

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    That's what I hate about all those surveys, they're just useless without a comment box. Of course, this also indicates that they don't really care what you think and they're not at all interested in your suggestions.
     
    Last edited: Oct 9, 2015
  18. Oct 9, 2015 #218 of 731
    Kingpcgeek

    Kingpcgeek Couch Potato

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    They may be useless to you, but they are not to TiVo. They need a relatively inexpensive way to get feedback from their customers and prospective customers. Computer reads the surveys and spits out a nice little report. You start adding comments to a survey and the cost skyrocket since a human has to read them. In addition every person that leaves a comment expects a personal answer to their gripe or suggestion.
     
  19. Oct 9, 2015 #219 of 731
    jonw747

    jonw747 Active Member

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    I rarely get through a survey, and it's usually because they don't give me an option to say what I want to say. Most of them are terribly written.

    Oddly, if you want to actually talk to somebody about a problem you're having, just fill out the survey with lots of negative scores; because bad ratings on surveys are more important to these companies than customers.
     
  20. Oct 9, 2015 #220 of 731
    blacknoi

    blacknoi Active Member

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    Gave a call to customer service to see about getting the $99 lifetime/all-in for a roamio base model (purchased directly from tivo, currently on a $9.99/month rate) and no dice.

    The rep put me on hold for a few minutes and came back on saying no offers for me. I can try Customer Service roulette later.

    As far as tenure, my oldest "date" of being a customer is 10/11/06 ...just 2 days shy of 9 years (I had an older activated unit but it transferred off my account when I sold my OLED S3).
     

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