$99 lifetime offer

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Shanezam203, Aug 31, 2011.

  1. uw69

    uw69 Member

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    Jan 25, 2001
    Washington

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    I received the $99 lifetime offer on $6.95 per month THD, with no mention of a Premiere. (I don't have any premiere's). As discussed earlier in this thread, not sure what the criteria really is for the $99 lifetime offer. Is it just for THD that are on the $6.95 per month plan?
     
  2. unitron

    unitron Well-Known Member

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    semi-coastal NC
    At this point I don't think even TiVo themselves know for sure what the criteria are for it.
     
  3. madneon

    madneon Member

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    Jun 16, 2007
    Ft. Bragg NC
    Just got off the phone same deal here....
     
  4. Chris Gerhard

    Chris Gerhard Well-Known Member

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    AR
    If they are waiving the Premiere requirement, maybe they will waive the $6.95 monthly plan requirement, and then waive the currently subscribed threaten to leave requirement which should qualify me. None of those requirements seem relevant to subscribing a TiVoHD to my way of thinking nor are any of those requirements logical reasons to offer such a great deal. It seems to me, either TiVo should want to keep TiVoHDs subscribed at a bargain lifetime price or should be willing to let them go. I still haven't called a second time to ask but I am following this thread and hoping.
     
  5. uw69

    uw69 Member

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    Jan 25, 2001
    Washington

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    Never hurts to give it another try!
     
  6. jaredmwright

    jaredmwright Member

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    Sep 5, 2004
    Bay Area
    Called yesterday about cancelling my TiVo HD on $6.95 plan which has been in place since 2008 and they offered me multiple options:

    -Give the HD to someone, they can then keep the $6.95 rate and have the ability to transfer this subscription to a Premiere for a cost of $199, thereby getting a reduced rate on the full price of the Premiere and transferring the low monthly rate. This option also allows the HD unit to lose the $6.95, but be subbed at the $12.95 monthly rate if desired. Not a horrible option and one I may consider.
    -Update to Lifetime for $399 (hardly a good deal, hard to believe they even offer it)
    -Cancel the service
    -Place unit on hold for 30 days (which I did, basically they cover the cost for the next month, then it resumes if I don't cancel)

    I was a little surprised based on the comments of members here since I have two Lifetime units, one Premiere and one original Series3 and wasn't offered anything like the $99 offer. I may call back next week and play roulette and see how it goes... I just purchased a second Premiere on the Woot deal and installed a 2TB drive and will be calling to add Lifetime, maybe they will be more generous at that point since I am adding even more to my account. I really don't care to keep the HD around, since I know it is a dead platform and won't be developed any longer. At least the Premiere has a small chance of receiving updates, although the past year is not a good indication.
     
  7. briggsbw

    briggsbw New Member

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    Sep 30, 2011
    Just got shot down by a CSR. Said he read the "PLS" and the $99 offer only applies to Series 2 or Premiere.

    BTW, I have 3 HDs. 2 lifetime, one that was annual and the subscription just expired.
     
  8. varelse

    varelse New Member

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    Feb 5, 2002
    I just called to ask about the $99 lifetime option and the CSR said the S2 with the monthly doesn't qualify so I asked to just cancel it since it isn't being used much anyways. I was transferred to the retention group and even he didn't have anything to offer. Said that the lifetime pricing is set by corporate and he can't change it.

    I was hoping to get some better deal on upgrading my three S2 tivos to Premiers than the normal price on their website. I asked about transferring the current lifetimes to new Premier boxes and he couldn't do that either. Kept going on about the $99 box/$399 lifetime offer. He was very surprised to see that I have been a customer since 2000 but even as a long time member, that doesn't get you much.

    I just asked to cancel the monthly service and instead he put it on a billing hold until December stating that often they will have seasonal promotions that I might qualify for. The monthly S2 is dying and it would cost $150 to repair so a lifetime on that isn't even a good option.
     
  9. Oct 1, 2011 #129 of 556
    nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

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    I'm getting the impression that people are calling in and hitting zero, instead of listening to the options, or perhaps not listening to enough of them. There is a number to press that is for "If you wish to cancel your TiVo service, press...".

    That button got me straight to retention: I dialed the phone number, pressed the right number button, held for about 10 minutes, got the retention rep, said I didn't need my monthly TiVo HD anymore; he took about 2 minutes to review my customer notes, without putting me on hold, and I was offered the $99 deal. I accepted and paid, with no further hold time; no supervisor, or other reps needed. I did go to TiVo's website *first*, and assign a different Credit Card, which had enough room for the charge, with that TiVo HD.

    Otherwise, all I can *guess* is maybe I dialed a different number than some others are, or that I was just very lucky to get it all taken care of so speedily, without even having to ask about any deals.

    I've had two TiVo HDs since they showed up at Fry's, added two more when Blockbuster had them on clearance special, bought four Premieres a year ago, then retired the two older HD units (not LT'd). At the time of the call I had lifetime on every active TiVo, except a single TiVo HD, which had been MSD @ $9.95/mo w/no commitment period (but originally had a 1yr commitment period).

    I think this may be my last post in this thread. I'm repeating myself too much. I wouldn't be surprised if the "deal" discussed here, thus far, ended at the end of the month and/or now they could possibly have a new retention "deal" in place with different criteria, targeting different customers. If such a change took place, it may take a few reps a while to know *who* to offer *what* to.

    Good Luck, to all.
     
  10. Oct 1, 2011 #130 of 556
    Beryl

    Beryl Well-Known Member TCF Club

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    My CSR implied this. Since I my prepaid service is a few months away, he couldn't give me the $99LT yet. So, he put on my account that I can get it or "any better deal" when I call back in January.
     
  11. Oct 2, 2011 #131 of 556
    briggsbw

    briggsbw New Member

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    Yes, I went through the options to cancel and got retentions. Later I tried chat, and then regular customer service. I was pretty persistent in the conversations, with no success.

    My theory is that customer service is outsourced, and anything regarding this offer is automated. If it doesn't appear on their screen, they can't offer it. If you read the entire thread it appears people who have a Series 2 or Premiere on their account are generally successful. People with HD only are not.
     
  12. Oct 2, 2011 #132 of 556
    nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

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    Whitewater, WI
    YES, TiVo's call center is outsourced. It's a (well known) fact. The only people that make it confusing are those at the outsourced call center, who will tell you, if asked, that they are "employees of TiVo". TiVo doesn't try to hide the outsourcing. I have no idea why the CS Reps are so directly, blatantly, misleading about it. (I believe I posted all this, about the outsourcing, in this thread already).

    YES, you are partially correct that CSRs (depending on their tier/level) are absolutely unable to do anything but try to find a generic question on their computer, that seems close to what you are asking, and feed you generic answers, that the computer provides.

    This is why you will hear of the term "escalating", regarding support. They have multiple tiers/levels. The higher you go, the better chance you are talking with somebody who actually knows things, and wouldn't be rendered entirely unable to do anything, if the computer(s) went down.

    If you have a serious enough problem you may find yourself escalated (in steps) to a person in "TiVo Executive Relations". That's as high as you can go. I wouldn't expect anybody seeking out a deal, to get any higher than the supervisor of a retention group CSR. There's a few 1st tier CSRs that actually know enough to be in higher tiers, but their numbers seem to be in sharp, continuing, decline.

    I HAVE read the entire thread, followed it, and have been posting regularly, even though I have no need to. I think it's kind of ironic that you *seem to be* implying I haven't (since you chose to quote me). I'll go with making an assumption that the implication part is aimed at all, as opposed to just me.
     
  13. Oct 2, 2011 #133 of 556
    Playloud

    Playloud Member

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    Jan 6, 2008
    I bought my Tivo HD about 3.5 years ago, and paid 3 years in advance for the service. At the end of the three years, they offered me an upgrade to Lifetime for $99. I took it. Shortly after, the HDMI port on the box went bad. Fortunately, I can use the component connection, but even that is giving me a couple glitches now and then.
     
  14. Oct 3, 2011 #134 of 556
    Resist

    Resist Well-Known Member

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    Okay......and? :confused:
     
  15. Oct 3, 2011 #135 of 556
    ebf

    ebf New Member

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    I bet toward the end of a month they try harder to keep subs on the books. Wishing I had tried this a couple weeks ago!
     
  16. Oct 3, 2011 #136 of 556
    PatMcNJ

    PatMcNJ Member

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    May 21, 2006
    My Tivos: I have a (broken) Series 3 with lifetime (needs replacement hard drive I think), a new Premier with lifetime, and (3) Series 2 Tivos (I pay $99 a year on these). (Why so many? The adult kids each have their own Tivo).

    I just got the offer for $99 lifetime today on one of my Series 2s. Thanks to THIS thread, I called and hinted that I might be looking to get rid of one of those Series 2s, but first, were there any special offers? I did not ask for any sort of supervisor. I did hit the choice to discontinue service though. Right away, the guy said that the Premiere purchase qualified me to renew one of the Series 2s at $99 Lifetime.

    He said the offer was only good for one of them. If he let me, I would have taken the $99 lifetime on all 3 of the Series 2s,though, I could always sell them or something.

    This thread helped me get $99 for lifetime vs, $99 a year, so thanks!!
     
  17. Oct 4, 2011 #137 of 556
    TerpBE

    TerpBE Go Terps!

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    Jan 23, 2003
    Philly 'burbs
    I called on the 30th to see if I could get the offer (in case it was only available until the end of the month). I had a lifetime S3, lifetime Premier, and a $6.95/month HD. However, my S3 is on its last leg, and it's the one that the MSD is based on. So I decided it would be best to upgrade the HD to lifetime if possible, in case the S3 is no longer able to connect.

    I told the first CSR that I wanted to cancel, and he transferred me to another department. I told the guy that I wasn't using it and was thinking of canceling. He gave me a couple of options (transfer lifetime to a new premier for a fee, etc.) and I said "No, I can't do that right now...are there any other options?" After a couple of minutes he said there might be one thing they could do, and offered me the $99 lifetime. I happily took it.

    Now one thing I was wondering - will there ever be any issues if I leave one of my Tivos unplugged for a long time (~1 year+). I know that you can lose the MSD if your lifetime box doesn't connect after a few (6?) months, but if all three are now lifetime, will I run into any problems if one of them doesn't connect for a year or two?
     
  18. Oct 4, 2011 #138 of 556
    Chris Gerhard

    Chris Gerhard Well-Known Member

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    Good to see so many are able to get $99 lifetime. I don't recall ever seeing an offer for $99 lifetime in the past, what a killer deal.
     
  19. Oct 4, 2011 #139 of 556
    Aero 1

    Aero 1 Active Member

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    they did last year.
     
  20. Oct 7, 2011 #140 of 556
    meowth

    meowth Member

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    Nov 12, 2006
    I currently have 3 premiere's with lifetime, 2 tivohd's 1 lifetime 1 $6.95 grandfathered rate, and a s2 at the grandfathered rate. Called this morning. Worked great. I chose the option to cancel service and was transferred to retention. Told the person on the phone I've been thinking about canceling my old s2 as it rarely gets used and can't really justify paying monthly anymore on it and lifetime is too much and doesn't make sense for it. She looked at my account and told me I could get lifetime for both of my remaining $6.95 monthly boxes for $99.00 each. I played dumb and said really?... That's a good deal. Lets do it. So she added lifetime to both the remaining monthly boxes. No more monthly fees. :)
     

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