$99 lifetime offer

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Shanezam203, Aug 31, 2011.

  1. Chris Gerhard

    Chris Gerhard Well-Known Member

    Apr 27, 2002
    I agree completely with this but listening to the explanation about why I didn't qualify the one time I did call and reading about why I don't qualify in this thread, I can't get it to make any sense. If it is as simple as those that wore pink tennis shoes last Tuesday get the deal and those that didn't don't get the deal, that is fine despite the fact it makes no sense. So far everything I have read makes as much sense as wearing pink tennis shoes last Tuesday. If there was a logical reason for offering $99 lifetime to get something from TiVoHDs that would otherwise go unsubscribed, being better than nothing, then maybe the reasons given are nothing more than a misunderstanding and my situation which appears to me to be materially the same as others that got the deal, might actually qualify.
  2. sbiller

    sbiller Active Member

    May 10, 2002
    Tampa, FL
    My situation exactly. I just bought a new Premiere with LT for $449 and they upgraded by THD to LT for $99. I was paying $6.95/mo since 2007.
  3. unitron

    unitron Well-Known Member

    Apr 28, 2006
    semi-coastal NC
    But apparently not the OP's situation.

    I WANT MORE Member

    Oct 13, 2009
    "Middle of...
    And you walk in to a car dealership and pay sticker price?
  5. nooneuknow

    nooneuknow not quite dead yet

    Feb 5, 2011
    They certainly do take notes. It takes them longer each time I call, for them to review those notes.

    Going "bigger picture", TiVo, isn't the one that *SOMETIMES forces* people into CSR Roulette, it's the outsourced call center and some reps on staff there who are either slow-on-the-uptake or just need a pink slip.

    Somebody there was recently telling people that TiVo Premieres were defective, because the TiVo didn't have enough memory to support the internal FLASH DRIVE, and in order to avoid it they had to keep the drive below 50% capacity, and should use the non-HDUI interface.

    I'm fairly certain that person was either sent to re-education camp or pink-slipped. But, think how much a CSR Rep saying something like that *costs TiVo*, if the people that get him don't know there is no FLASH DRIVE in a TiVo, don't call back looking for a better/correct answer (CSR Roulette), and their TiVo is still within warranty.

    In my case, I have 4 Premieres, and 4 HD units. I've had two of them since they came out (HD). I went through the drill about selection the option number for cancelling service, said I wanted to retire the only $9.99/mo. TiVo HD to save money, having so many Premieres to pick up the slack. No "hold while I talk to my supervisor", just straight to the offer, which I only already knew about from this thread.

    So, THANK YOU to the person/people that put it on here and spelled out the deal. Like some others here, all I said was truth. I just would have taken longer to call in to cancel that $9.99 unit. For once, procrastinating paid-off!

    ...and in case anybody is questioning the fact that TiVo's call center is outsourced, it's confusing, because if you ask a CSR Rep "Are you a TiVo employee?" They will say "Yes". I can't say if that is deceptive/wrong or otherwise. I'll say with a fair amount of certainty that the word "TiVo" likely doesn't appear anywhere on their paycheck (although, more companies also are tending to outsource who prints packchecks, (or the summary statement).
  6. nooneuknow

    nooneuknow not quite dead yet

    Feb 5, 2011
    Can anybody believe that somebody just posted a complaint on the FaceBook TiVo fan page, because they WERE offered this deal, and the CSR asked what they planned to do with their TiVos (since this person just wants to cancel)?

    Cut-N-Pasted from FB:

  7. Beryl

    Beryl Well-Known Member TCF Club

    Feb 22, 2009
    The guy didn't realize that he could upgrade it and then sell it for $200-250, unless I'm misunderstanding the TiVo rules.
  8. Resist

    Resist Well-Known Member

    Dec 21, 2003
    Yesterday I ended up taking the plunge and purchased the Lifetime Premiere deal for $450. And after bringing up the $99 deal to convert my OLED Series 3 to a Lifetime they gave it to me. Now I can finally retire my old single tuner Series 2.
  9. nooneuknow

    nooneuknow not quite dead yet

    Feb 5, 2011
    For the sake of accuracy, it was a woman. She didn't care, when it was pointed out about the used market value difference.

    Then it was pointed out that her own words say "which I have accidentally paid nearly $50 for service I am not using" and something to the effect of perhaps that was the real reason for the complaint.

    The original post and discussion were then promptly deleted by her.
  10. sdzc

    sdzc New Member

    Sep 3, 2005
    I have a couple of S2 units that I would love to upgrade to Premiere's, but I cannot justify $500 each to do it. After 7-8 years with Tivo, would love to see a decent upgrade offer for these.

    Tivo, are you listening? Do you care?
  11. steve614

    steve614 what ru lookin at?

    May 1, 2006
    Dallas, TX
    Have you called TiVo yet? Are your S2's on monthly subscription?

    If one of your S2 Tivos in on monthly subscription, call TiVo and tell them you want to cancel it, but also ask if they might have any special offers if you were to upgrade.
    The worst they could say is no.
  12. jfh3

    jfh3 Active Member

    Apr 15, 2004
    Denver area
    Tivo has had multiple upgrade offers for existing subs and also just had one for new users that existing users could also use (a Premiere with Lifetime for $449)

    They also had an upgrade offer in December / January for existing subs (of which you were obviously one) to upgrade to Premieres for a significant discount (and those offers also showed up as Gold Star offers on the Series 2 boxes).

    (And, in the last 7-8 years, there have been a number of pretty good "sub only" upgrade offers - how did you manage to miss them all?)
  13. mattack

    mattack Well-Known Member

    Apr 9, 2001
    You apparently have not seen the big disclaimers that THIS SITE HAS NOTHING TO DO WITH TIVO.

    You hopefully have lifetime on those Tivos? If so, you were spending FAR more than you had to.
  14. Worf

    Worf Well-Known Member

    Sep 15, 2000
    Perhaps I should call. I have a series 3 on lifetime, and a s2 on monthly (only about 4 years old now). If nothing else, I might save $10/month for a TiVo that's getting little use.
  15. Scyber

    Scyber Former ReplayTV User

    Apr 25, 2002
    I have 2 TivoHDs lifetime and 1 TivoHD monthly. I called when this thread first appeared to see if I could get the $99 offer. I don't have a premiere, so I realized I didn't meet the qualifications that were stated earlier, but I figured I'd try. And I have honestly been thinking of dropping the monthly TivoHD anyway, since we don't really need the 6 tuners anymore. The CSR would not give me the offer, but they did offer 3 months of free service on the monthly Tivo. I took it. After the free service is over I will probably cancel that Tivo.
  16. Chris Gerhard

    Chris Gerhard Well-Known Member

    Apr 27, 2002
    Similar to my situation except I already have an unsubscribed former monthly TiVoHD, only difference, and I didn't get the 3 months free offer. Ha, I might call and ask for the deal you got and threaten to leave my unsubscribed TiVo unsubscribed.
  17. atmuscarella

    atmuscarella Well-Known Member

    Oct 11, 2005
    Rochester NY
    Well I finally got around to calling TiVo to cancel the $6.95 monthly service I was paying on my Series 3 HD. I found I do not need the extra 2 tuners (still have 4 for OTA only) and now that both my TiVo HD and Premiere have 2TB drives I can live without the extra space the Series 3 was providing. So my intent was to cancel the service.

    Without any prompting they offered me lifetime for $99. I took the offer as I believe it added more than $99 of value to my Series 3 HD. My plan is to wait until the unit shows it has lifetime then pull the plug until i decide what to do with the shows on it that I haven't watched.

    They told me I got the offer because I had purchase a Premiere not that long ago (11/2010) and because I had been a long term customer.

    I am guessing the real reason is they want to stem the loss of subs for their next quarterly report.

  18. larrs

    larrs Movie Fan-Addict

    May 2, 2005
    Sorry I did not follow up earlier, but I got the $99 deal as well on my $6.95 THD.

    It is certainly sounding like this is a pretty standard deal if the CSR will check with a Supervisor.
  19. Amnesia

    Amnesia The Question

    Jan 30, 2005
    Boston, MA
    I just called up and said that I want to buy a Premiere XL to replace my S3 but was balking at the $400 price for a new lifetime. The sales guy said "Too bad" (well, not in those words)
  20. nooneuknow

    nooneuknow not quite dead yet

    Feb 5, 2011
    I got it without the CSR talking to a supervisor. I didn't even get put on hold.

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