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Discussion in 'TiVo Coffee House - TiVo Discussion' started by Shanezam203, Aug 31, 2011.
I HAVE 2 LIFETIME SUBS. TRUST ME TAKE THAT DEAL!
I haven't posted in a couple of years. My S3 annual service was about to expire this week ($99 + tax) and per my TiVo account information I was offerred either monthly service (no commitment) at $9.95 + tax or $399 PLT service since I am entitled to MSD.
I decided to use the Online Chat for customer service and asked the representative what was available to me. He gave me the standard non-MSD prices and mentioned that annual service was no longer an option. As I was typing a reply to him, I received another message that his supervisor authorized $99 Product Lifetime Service to me because I have been a TiVo subscriber for such a long time (10 years in Nov.). I called Customer Service and signed up for the PLT service.
Here is the interesting part. I bought the S3 in Sept. 2007 and had a three year commitment at $6.95 per month. At that time if I recall correctly PLT service was quoted at $350. So I have spent ($6.95 x 36) + $99 = $349.20 for the first four years and now will layout another $99. So it appears I am paying the same as if I took the $350 out of the bank in 2007 and lost the interest on it for the 4 years by paying the $99 today. (That is probably what the TiVo financial people looked at when making this deal available to longtime users.) Going forward I will be ahead.
On another note my 500GB eSata HD (WD My Book) just exhibited signs of failure and I ordered from an eBay seller a 1TB internal drive for the S3 for $98.88. I had paid $200 for the 500GB HD in 2007.
So if I understood this correctly, you have an older Series 3 and don't have a Premiere Tivo yet still was offered the $99 lifetime for the Series 3?
I have a 2007 Series 3 Tivo which I pay $6.95 MSD tied to a really old single tuner Series 2 (with Lifetime). I'd like to retire the Series 2 and get an affordable Lifetime for my Series 3. Also have a Tivo HD with Lifetime.
A while back there was a deal on lifetime for S3 and/or S3 HD owners who had three year pre-pays running out who got that when lifetime wasn't availible. That may be the deal you got.
Yes, no Premier. I also have two older lifetime units. A Series 1 that I connect once every 6 months to keep it active and a single tuner Series 2. Call customer service and ask the representative about any special offers to convert to Lifetime on your Series 3. I didn't ask, it was just offered to me, but remember I have been a subscriber for almost 10 years.
I also believe that since S/W updates to Series 3 or older models are no longer provided, that support costs are low and that subscriber retention (especially older models) for TiVo's advertising and rating services is important to them.
Give it a try, the worst they can say is no and you still have $6.95MSD which is cheaper than renting an inferior cable company DVR.
I have one and only one TiVo...an HD with an upgraded HD. I have had this box for several years and an S2 for several before that. At one point, I had two S2s. But I am now on one box only that is at $6.95. I should have tried this a long time ago, but I haven't. Part of me wants to keep at this low monthly in case their practices change and I could swap in a new device at the $6.95. But now having realized how easy it was to upgrade the HD myself, I am thinking differently. And the break even is only 14 months.
The only thing holding me off right now is that I don't intend to cancel. So part of me says it is not right to try and get the deal.....what to do.......
It's very unusual to have a single box at $6.95. I have two at that price, but they are tied to my MSD, where my LT TiVos provide the anchor. If the LT box fails to connect in 6 months, the MSD price goes away.
Just Called Tivo re. my HD yearly service has gone up to $129.00/yr and they did indeed give me the $99.00 lifetime...good deal.
If you only have one box at $6.95, you are on a grandfathered retention rate. Not sure I'd push my luck ...
I hadn't planned to do this but a very good rep named Gabe hooked me up. I have a season 3 from 2007 that is long past contract, so I qualify under the previously speculated parameters. This was my $12.95 box, so lifetime is a slam dunk decision for me.
I have an S3 and HD, both lifetime, and also just bought a Premier with LT and was going to swap things around and move the S3 to the media room for watching footbal this fall, etc.
I just bought another Premier the $50 woot special with the intent of replacing my S2DT on the kid's TV that is on the grandfathered $6.95/mo plan.
However, after reading through the thread, seems I will not be able to activate the Premier on this plan. Is that correct?
I don't really want to sink another $400 for LT, so seems like my best option to try to sell the woot Premier and pick up a TivoHD for roughly a wash and then activate the HD on the $6.95 and then try to swing $99 LT.
I wonder if they will look at how long the HD unit has been active and call my bluff on the cancellation ploy. Even if they call my bluff I would at least have upgrade to a TivoHD for same monthly cost.
TiVo probably lost a couple hundred dollars on the sale and providing service at $6.95/mo won't recover the loss during the lifetime of the TiVo so that shouldn't come as a big surprise. I read the Woot terms and the plan you want was not an option so what was already obvious was also in writing.
Worked for me. I have 3 TiVo HDs -- 1 LT & 2 at $6.95/mo. Explained I was not happy about the CCI flag being used by my cable co and was thinking about cancelling. (All true.) Rep explained that he could offer me $99 LT on the other 2 to avoid the monthly charges. Told him to do it.
Well I did call and they told me there were no $99 lifetime deals and nothing they could do for me unless I wanted to pay $299 for the lifetime.
That's exactly it. The retention rate came into being when I had 2 S2s and wanted to cancel both to cut costs. They offered the retention rate Iand I kept it. Granted, I have paid waaaaay more the full lifetime costs on this one box, but $6.95 just does not seem like much.
Perhaps I could call and say I wanted to consider a second box, and see what deals they might give me to bring a new box online. Probably not much chance....
I would definitely buy a new Premiere if I could get some kind of deal on transferring lifetime from my old S3...
I keep on thinking I should call again and see if I can present my case in another way and get this special offer. As my signature shows, I have two TiVoHDs with lifetime and one previously monthly TiVoHD without subscription. I don't really understand why one needs to threaten to unsubscribe rather than already have one unsubscribed nor why one needs to have a Premiere with lifetime rather than TiVoHD with lifetime to get this deal.
If I don't qualify, I don't qualify and there is no reason to waste TiVo CSR time but if what I am saying makes sense, maybe I should call again?
Keep calling until you get a CSR that gives you what you want.
If they're going to make us play CSR roulette, and offer deals to some people without a straightforward explanation of exactly who does and doesn't qualify and why, then they've got no one to blame but themselves if that roulette wheel is being spun constantly.
Tivo isn't making anyone play CSR roulette - the original deal was targeted, and specific - it was not an offer for everyone to get $99 lifetime, despite the attempts of many to try. Tivo does have offers for everyone from time to time (see the Premiere + lifetime deal expiring today) and sometimes for existing subs only (see the Dec/Jan deals) and they are always pretty well advertised. If you want a deal, wait until something applies to you - DON'T CSR shop and try and put reps in a bad position.
Playing CSR roulette can backfire on you anyway - calls are logged and noted on your account - Tivo isn't likely to offer any specials to someone who calls in and bugs them all the time - every call costs Tivo something.
Targeted and specific? Did anyone who qualified get notified of it unless they called to terminate their HD account?
"This offer is for:
- those that were on three year prepaid plans with a THD and reactivating the box.
- Those on the $6.95 plan that are cancelling that plan AND adding a new Premiere. (e.g. move a THD from a $6.95 plan to lifetime for $99 AND buy a new Premiere with a new, current plan).
Tivo is apparently getting a lot of calls because of this thread (I presume), but if you don't fit into one of those two categories, the $99 offer doesn't apply."
But the OP doesn't appear to fit either of those categories, i.e., he wasn't coming off of a 3 year pre-pay, and he made no mention of buying a Premiere.
If TiVo made everything so crystal clear, why is this thread 4 pages of confused owners?