$99 lifetime offer

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Shanezam203, Aug 31, 2011.

  1. Sep 6, 2011 #61 of 556
    ort

    ort Member

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    This sort of thing is ridiculous. TiVo's plans should not be this confusing.

    Why do we have to consult message boards just to understand how their pricing structure works? It's not very consumer friendly.
     
  2. Sep 6, 2011 #62 of 556
    steve614

    steve614 what ru lookin at?

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    I suspect it's because TiVo doesn't want to publicly announce certain deals.
    The general pricing structure is standard:
    Premiere: $19.95/mo ($14.95/mo MSD) - Lifetime $499 ($399 MSD)
    Other Tivos: $12.95/mo ($9.95/mo MSD). Lifetime same as above.

    You have to do your homework to get better deals.
    Whether it involves visiting message boards or actually calling TiVo and negotiating a deal, you have to get involved.

    Did you buy your TV without doing any research? If so, you probably paid too much.
     
  3. Sep 6, 2011 #63 of 556
    Tivogre

    Tivogre Well-Known Member

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    Just cashed in on this deal!!!

    Background on my situation:

    5 Tivo HD boxes active on the account, all since ~August 2009.

    Have always (since activation) had $12.95 monthly service on one box, $9.95 monthly on the other 4 (MSD).


    I recently (last week) purchased a Premier and added it to my account.

    I called Tivo, and told them I wanted to cancel service on one of my Tivo HD boxes - since I replaced it with the Premier.

    I was "transferred to the department that could help me with my cancellation".

    The young man I spoke to was very friendly and knowledgeable. He asked me a few questions about how long I had been with Tivo (I'm sure he knew that from his screens), and what I planned to do with the box I was deactivating.

    I told him that I had been a Tivo subscriber directly for two years, but since about December 2000 if you count my DirecTV boxes.

    I gave him the service number of the box I wanted to turn off.

    Then I got "Hmm... that's interesting... my system is telling me that you are eligible for a $99 lifetime subscription on this box if you want to keep it active for another television set."

    I played dumb, happy customer and said "Really... Is that a common offer for people deactivating boxes?"

    He said "No... not really. I've only ever seen it pop up on like three accounts."

    I asked "Can I take that offer and then just turn off another box?"

    He chuckled and said "That would sort of defeat the purpose for us."

    Needless to say, I took the offer. I may call back in a couple of days and deactivate one of my other Tivo HD boxes... Who knows, maybe I'll get the same offer again!
     
  4. Sep 6, 2011 #64 of 556
    steve614

    steve614 what ru lookin at?

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    Make sure to get hold of a different CSR... :p
     
  5. Sep 6, 2011 #65 of 556
    Tivogre

    Tivogre Well-Known Member

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    Even if I don't... no big deal. It's not like the other boxes are locked in to a commitment.

    Worst case, I end up with a deactivated box (what I want to do anyway, as I don't currently have / need a 6th TV).

    Best case, I have ANOTHER lifetime Tivo HD, and call back again in a couple days.

    If I keep calling back, I'll eventually either get one box deactivated... or I'll end up with 5 Lifetime Tivo HD boxes.

    At this point, either outcome (or one in between) is a win for me.
     
  6. Sep 6, 2011 #66 of 556
    Chris Gerhard

    Chris Gerhard Well-Known Member

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    Of course I wish I could get this deal but I don't consider it ridiculous that TiVo offers special deals like this to keep customers. I can't get this deal because my TiVoHD has sevice discontinued already and I don't have a Premiere, although I don't really understand why the Premiere is important. I wish TiVo would expand the offer to include my unsubscribed TiVo. In a week or so, I might call again and see if anything has changed regarding my eligibility.
     
  7. Sep 7, 2011 #67 of 556
    ort

    ort Member

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    Jan 5, 2004
    I'm in the market for a new TiVo, but it's going to get complicated...

    I currently have an old TiVo series 2 for $12.95 a month and a TiVo HD for $6.95 a month.

    I want to get rid of the Series 2 and replace it with a Premiere, but won't that screw up my $6.95 pricing? I wonder if I can get this $99 dollar thing.
     
  8. Sep 7, 2011 #68 of 556
    jdmass

    jdmass Member

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    Woo hoo! Just got the $99 lifetime for my wife's HD Tivo. Thanks for the info!
     
  9. Sep 7, 2011 #69 of 556
    Beryl

    Beryl Well-Known Member TCF Club

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    I don't understand why purchasing a Premiere is so important but I'm glad they are offering customer retention specials. It is a smart business move, IMO.
     
  10. Sep 7, 2011 #70 of 556
    Tivogre

    Tivogre Well-Known Member

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    Springfield, VA
    Jackpot!!!

    I called back today and told the CSR that I had decided to go ahead and cancel service on one of my remaining monthly Tivo HD boxes.

    He pointed out that I had been with Tivo for a long time.

    He asked me "What would you do if I offered you lifetime on ALL of those remaining Tivo HD boxes?"

    I told him that I would definitely take him up on it.

    He put me on hold; when he cam back, he asked "What do you plan to do with the other 4 boxes if I DON'T upgrade them to Lifetime - if I just did it for the box you called to cancel?"

    I told him "Honestly, I will ultimately cancel service on one of them, because I don't NEED 6 active boxes, and don't want the continuing monthly fee"

    He put me on hold again for about 2 minutes; when he came back, he upgraded the remaing 4 of my Tivo HD boxes to Lifetime @ $99 each!!!

    He even pointed out the "investment" aspect - in case I decided to sell the boxes in the future!!!

    YMMV - but I'm a happy Tivo customer today.
     
  11. Sep 7, 2011 #71 of 556
    jmpage2

    jmpage2 Active Member

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    I just called in, have had two HDs for four+ years. One of them was converted to lifetime about two or so years ago after initially having a $299 three year service on it.

    The agent told me that there are no programs to offer a $99 lifetime conversion on secondary units for customers "like me". I guess I either haven't had TiVo long enough (even though it's going on five years now) or they just don't like me.

    Oh well.
     
  12. Sep 7, 2011 #72 of 556
    daveak

    daveak Series 3 Novice

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    If you are planning on canceling, then they may offer you the discount as a way to keep you as a subscriber. They may. There also seems to be some qualifiers - as stated above.

    I have one unit (original S3) and called to cancel, they offered me $9.95 a month (as an OTA user, this is available anyway on a new unit) and said I could transfer that rate to a new unit if I bought one. For now I will still use the S3.
     
  13. Sep 7, 2011 #73 of 556
    unitron

    unitron Well-Known Member

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    I think the catch is you have to buy a Premiere first.
     
  14. Sep 7, 2011 #74 of 556
    Chris Gerhard

    Chris Gerhard Well-Known Member

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    I have had TiVo for 11 years and didn't qualify so that has nothing to do with getting this deal. I don't have a Premiere and apparently for whatever reason that is helpful if you want to get the $99 TiVoHD lifetime.
     
  15. Sep 7, 2011 #75 of 556
    Charles R

    Charles R Well-Known Member

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    I think the (general) premise is if you happen to have an old unit floating around that's getting replaced by something (newer) instead of having the old unit taken out of service they (might) offer you a sweet deal to keep it in service... something is better than nothing. If you are more or less trying to something for nothing your odds aren't nearly as good. :)
     
  16. Sep 9, 2011 #76 of 556
    ort

    ort Member

    191
    1
    Jan 5, 2004

    I'm quoting myself here...

    But what if I...

    1. Buy a Premiere
    2. Call in and say I want to disable my $6.95 TiVo HD to get lifetime for $99
    3. Activate the Premiere for $14.95
    4. Wait a month and cancel my $12.95 series 2... leaving me with a Premiere for $19.95 and lifetime on my HD.

    Any reason this wouldn't work?
     
  17. Sep 11, 2011 #77 of 556
    srauly

    srauly Member

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    Simsbury,...
    I'm confused by all this.

    Here's my situation...

    I'm a long-time TiVo user (don't remember, but I'd say a good 6 years on the TiVo HD's, and prior to that I had standard-def TiVo's). One of my TiVo HD's recently got fried because of a bizarre situation where a surge of electricity came in on the neutral line of my house. I've had too much going on so I hadn't called in to cancel/transfer the service the last month or two, so they've continuted to bill me on the service. I happen to have another "new in box" TiVo HD that was never activated.

    Any suggestions for what I might do to maximize the value proposition?

    Thanks?
     
  18. Sep 11, 2011 #78 of 556
    unitron

    unitron Well-Known Member

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    And furthermore, has anyone (with a Premiere) been able to get this, only on an original S3 instead of the HD? Or an S2 DT? (I can dream can't I?)
     
  19. Sep 12, 2011 #79 of 556
    jfh3

    jfh3 Active Member

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    Never hurts to call and ask.
     
  20. Sep 12, 2011 #80 of 556
    Worf

    Worf Well-Known Member

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    Tell us if you get your S2DT. I'd love to put my S2DT on lifetime. Don't think I can justify paying $400 lifetime for it...

    (And when did lifetime prices go up? It used to be $300...).
     

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