Advertisements I purchased a refurbished Series 2 DT TiVo w/1 year prepaid service for my 'ma' from TiVo.com, hooked it up and activated it on March 26th. On June 27th (a Wednesday) she called me to tell me there was a problem with the unit, so I went over there Saturday 30th to trouble shoot it for her and couldn't fix it ...apparently one of the tuners was shot. I called TiVo the next morning and after going through the troubleshooting with their CSR, they too determined a tuner was bad and said to ship it back for a replacement unit. The warranty is for 90 days....this thing crapped out on the -93rd- day, therefore TiVo wouldn't cover it ....and charged me $49. I realize a warranty is set for a specific period of time for a reason, but I was hoping that maybe TiVo would say "hey, we see that you're a heckuva good customer and.... it was a unit that we refurbished and for the sake of 3 days and $49....we'll cover this for you," but nope, no dice. Am I being unreasonable in my thinking that they should've stepped up to the plate here and covered it? *To top it off, I received an email this morning showing that they've charged me twice and $98 has been billed to my CC. I've just spent the last 56 minutes on the phone talking w/2 different CSR's (of which the first was extremely rude) trying to get this straightened out. I'm now told that it's been forwarded to the accounting department, and that they will contact me to get this taken care of.