9.4, S3, external drive - did Tivo poison-pill us?

Discussion in 'TiVo Series3 HDTV DVRs' started by AbMagFab, Aug 16, 2008.

  1. ZeoTiVo

    ZeoTiVo I can't explain

    25,527
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    Jan 2, 2004

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    Correct, I achieved it the first time by specifically mentioning the S3 and replying to someone who was also speaking of their S3. The fact you decide to butt in and take the post and thread somewhere else does not cloud the obvious fact I was speaking about S3 TiVo DVRs.

    You want to be all smarmy about it and also hijack a thread and be the one who is actually making things less clear in this thread then go ahead. It seems clear to me that trying to have a clear discussion with you is clearly not happening on your side anyway.
     
  2. joropeza

    joropeza New Member

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    Mar 2, 2008
    Add me to the list of MyDVR's that have gone bad since 9.4. The MyDVR is only 3 months old.

    After the 9.4 update, the TivoHD started randomly rebooting. It got to the point it was rebooting every 10-20 minutes. I then decided to unmarry the MyDVR and the rebooting stopped.

    I will not connect the MyDVR to the Tivo anymore because of the fustration of losing too many recordings. It kind of defeats the whole purpose of having additional recording capacity. I don't know what the hell is going on, but I've really started losing faith in Tivo.

    Better luck to everyone else!

    JO
     
  3. ZXTT95

    ZXTT95 New Member

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    Oct 31, 2007
    Hillsboro, OR
    Have any of you guys blaming TiVo for their Expander failing tried hooking it up to a PC and verifying that the drive hasn't simply mechanically failed? My TiVo has worked fine since I removed the Expander last week. While testing the drive, my PC could barely function with the Expander connected to two different modern controllers, plus I could hear the drive doing something funny. It's broken.

    Consider - if the Expander fails in the month before 9.4, it would be assumed that the drive failed by itself. If it fails in the month after, it seems people want to blame 9.4. We don't know what the failure rates are for these drives. They could be high, and could be especially high after 9+ months. When I replaced the HD in my old S1, the first two drives I put in there failed within a year. They were replaced under warranty. The third drive would still be going after 5+ years, except that I stopped using the S1 when I got the TiVo HDs last December.
     
  4. saeba

    saeba Active Member

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    Oct 12, 2004
    Atlanta...
    I'm going on the assumption that there is something with the drive after the discussions here. I was concerned that hooking it up to my Vista system might create its own issues, so I went directly to replacement. Mine was still under warranty so I'm doing an RMA and getting a replacement. The new drive should be here tomorrow and I will report back once I get it hooked up.

    Not smarmy... sarcastic and impatient with pompous posters... but never smarmy ;-)!
     
  5. saeba

    saeba Active Member

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    Oct 12, 2004
    Atlanta...

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    Received the drive yesterday and hooked it up. So far, no problems. I will say that the Western Digital RMA process makes the swap very easy. I chose the "Advance Replacement" option where they send the new drive and then I return the old. All web-based with excellent statusing and I had the drive 4 days after filing the request on Sunday.
     
  6. DingoAce10

    DingoAce10 New Member

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    Sep 13, 2007
    joropeza, you just described my exact situation that I started to experience about a week ago, except that I have and S3.

    So basically, what I am gathering, watch every recording that I can, remove the MyDVR drive, check it with a PC. I am running Vista 64, what should program should I run against the drive?

    This sucks! The drive is less than a year old!!! I bought this specifically because it was supported by TIVO. I would have bought a cheap external drive with an enclosure if I knew that Tivo doesn't care about the external HDD.

    I know I bought the drive at BB, but have no idea where the receipt is...So not sure if I can send it back to WD. $200 down the drain I guess!
     
  7. janry

    janry New Member

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    Jan 2, 2003
    Nashville, TN
    On WD's website, they have a page regarding warranty information. Just put in your serial number and it pops up with the information regarding the sale. I know I never registered it so I guess Best Buy did for me. Anyway, I just did an advance return on their website, got the new drive, put the old one in the box they shipped to me in, and mailed it back. Case closed.

    Edit:

    Here's the link to where you can check your warranty at WD's website.

    http://websupport.wdc.com/warranty/...977&custtype=end&requesttype=warranty&lang=en
     
  8. saeba

    saeba Active Member

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    Oct 12, 2004
    Atlanta...
    Yes, the WD return process is the best I've seen. As stated, just enter your Serial Number (back of your drive enclosure) on their website and go from there.

    I got my replacement drive almost 2 weeks ago and it seems to be working fine. Not too happy about it going out in less than a year and taking a lot of recorded shows, but at least it was easy to replace.
     
  9. DingoAce10

    DingoAce10 New Member

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    Sep 13, 2007
    WOW! thank janry!!! That is great! at least I might get a new drive out of it...then when 9.5 comes out we will probably have to do the same thing :)

    So what is the deal with my current recordings...From my understanding, the recordings are not whole peice the on the drives...Each recording is split up on to both drives. so if I unplug the external HDD I loose all of the recordings? is that correct?

    If that is true, I have the tivo desktop plus and can burn what I want to DVD anyways...so I am not to worried.

    Thanks!
     
  10. janry

    janry New Member

    17,688
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    Jan 2, 2003
    Nashville, TN
    That is correct. When I unplugged the DVR-E and powered the HD back up, I got a message the DVR-E was not connected and would I like to permanently disconnect it. Of course, there is no real option so you do and it "divorces" the two and you lose your recordings. Forturnately, I only had 1 show recorded and of course, lost it.
     
  11. aristoBrat

    aristoBrat Well-Known Member

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    Dec 30, 2002
    Va Beach, VA
    Just wanted to add that I've had the same experience.

    My My DVR was only about 10 months old. I don't have another computer in the house w/ eSATA, so not sure how to test the drive any further. My S3 (which had been flawless until it started rebooting 20 minutes into the new season of shows Monday night ... I'm still surprised my housemates didn't kick my butt :eek:) has been fine since I unplugged the My DVR last night.
     
  12. elsteve

    elsteve New Member

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    Sep 14, 2005
    I've been through two My DVR Expanders. The second one I hooked up to my pC and ran complete diagnostics on the drive with WD's utilities. The drive is fine. I purchased a different eSata cable (one of the recommended ones on the forum) and it was flawless on the PC. I then purchased a Sata -> eSata cable and used that on the PC with no problems.

    I then took the Sata->eSata cable and plugged it directly into the Tivo HD's motherboard (obviously disconnecting the factory cable) and tried running the expander that way. No dice. Still random reboots every 10 minutes or so...

    So, in summary, I eliminated the drive, the cable and the connector on the back-plane of the Tivo as potential problems. The only two things that are left are 1) the eSata port directly on the motherboard or 2) the 9.4 software. Neither of which I can fix.

    My 1TB WD replacement internal drive will be here THursday. I'm giving up on the external storage and now have a useless external drive lying around...(sigh)

    I can't believe Tivo has no official comment on this (obviously) widespread problem...
     
  13. DingoAce10

    DingoAce10 New Member

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    Sep 13, 2007
    Man it just keeps getting progressively worse...Reboots, freezing...having the tivo not see the external drive.
    I have a bunch of recordings on it right now since it is premier week, but I might have to just bite the bullet and remove the drive earlier than I wanted to.
    I am hoping that I can grab a couple of them off the tivo tonight so I can at least watch them.

    Just one question, is leaving this plugged in this long going to hurt the actual tivo or is it just hurting the external drive.

    I just submitted my request to WD and hopefully will get a new drive soon...but I don't have high hopes for it to actually work.

    Would hacking the internal drive be a better way to go?

    Thanks!
     
  14. saeba

    saeba Active Member

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    Oct 12, 2004
    Atlanta...
    I went through the RMA process and attached the replacement drive to my TiVoHD 2 weeks ago. I've had no problems with it thus far in pretty heavy usage. So, it can work (at least in the short-term).

    As to best option... if the drive is still under warranty, it's about $7 in shipping to get a new one. That seemed a good option to me. However, without knowing if this is just a case of a bad batch of drives all failing after about 10 months of operation or an issue with 9.4 and external drives, hard to say what's best in the long term.
     
  15. DingoAce10

    DingoAce10 New Member

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    Sep 13, 2007
    I bet the reason why it seems to be working ok with 9.4 is because the new drive was formatted for it...New drivers added or something (not really sure how tivo's internals work), but since it have to formatted the new drive when you install it...Tivo 9.4 probably put the correct information on to the new drive.
    Just a theory though...Could be talking out of my arse.

    Thanks for the heads up.
     
  16. jtreid

    jtreid Member

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    Jan 12, 2006
    Reading, PA
    I gotta pipe in. In the recent weeks, post 9.4, I've been getting delayed remote response as documented in this thread (http://www.tivocommunity.com/tivo-vb/showthread.php?t=404893). Now I do understand that the FreeAgent Pro is an "unsupported" drive, but I had it since the kickstart whatever it was was discovered to enable the eSata port and I added it. Of course, this was back a long time ago. I had some strange issues in the earlier days with the S3/FAP combo but I think that was 8.X stuff causing it, but they cleared up for some unknown reason. Now, since 9.4, I get this delayed response occasionally that really PI$$ you off. It comes and goes days at a time.

    I'm not dare pulling it out now with what's on TV now so I'm choosing to live with it until either I throw the remote through the plasma or yank the tivo out of the cabinet.

    To me...it's just too coincidental that all this happed post 9.4. Maybe they did rewrite drivers and tweaked it to work best with the MyDVR expander. However, in doing so, they could have introduced these problems with the drives they do not support and, thus, did not test with the new build. Purposefully or not, it's a sad state of affairs for those of us with these "unsupported" drives. In having one, I cannot even get support from tivo unless I first divorce the FAP. I don't expect that we'll ever see an official fix for them either since they are "unsupported".
     
  17. hhh222

    hhh222 Member

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    Jul 28, 2005
    FYI on the intermittent remote problems. The remote response was always a bit weak on my series 3 and then became unbearably so [not sure but it may have been around the time 9.4 came out]. The light on the Tivo always lit when I pressed a remote button but the S3 did not always respond. I have remotes from my HR10-250's and coded it to the S3 and it works fine so, in my case,it was the remote itself even though the light on the Tivo said it was receiving the signal.
     
  18. hhh222

    hhh222 Member

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    Jul 28, 2005
    Oh yeah...glad i found this thread as I just tried to install a My DVR Expander on my S3 and it wouldn't recognize it. I think I'll just send it back to costco after reading of all the recent problems.
     
  19. aristoBrat

    aristoBrat Well-Known Member

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    Dec 30, 2002
    Va Beach, VA
    Just an update that my warranty replacement My DVR has been working perfectly with my S3. Zero reboots.
     
  20. drjlb

    drjlb Member

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    Feb 2, 2004
    I'm having the same issues as everyone else, S3 has worked fine for 1.5+ years. Added a my DVR expander around 10 months ago, and now I am having freeze during playback and rebooting issues. I tried the clear and delete thumbs that was suggested by Cajun Man in another thread. It did not work.

    So far the reboots have not been too bad, 1 per day or so but not correlated with anything specific. However, last night, while watching a recording, I got the freeze/reboot at a specific place. If I was watching the recording, it would reboot, fast forwarding across the spot would reboot, skip to tick past the spot allowed me to keep watching the program.

    Obviously there is a bad sector in this program, my question is should I keep this recording? By deleting it, I'm just freeing up the disk space to be used again, by keeping it, at least the space is used. I don't think for a minute that this is the only problem, and I'm sure something more permanent will need to be done, but I am hesitant to permanently divorce the external HDD because of show loss.
     

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