9.3 Causing Video Freeze on TivoHD

Discussion in 'TiVo Series3 HDTV DVRs' started by Chimpware, Apr 20, 2008.

  1. May 7, 2008 #121 of 413
    steinercat

    steinercat New Member

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    Nov 16, 2007

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    From that thread jkbrowne linked:


    It's a software problem. Tivo is aware of it, but has no estimated fix time. I was told it could take a few days or up to a month to fix. Call them and let them know you also have the problem.


    Its not dust as there have already been people with new or month-old THD units who are experiencing the same freeezing problems. Its also hard to imagine there's any exposed circuitry inside the S3 which is the only way dust would be a factor. Unless you have a pound of dust in there that's causing the HD and microchips to overheat. But the chances of the majority of us with the same symptoms having that large amount of dust in the THD, and overheating coincidentally coinciding with the release of 9.3a....is... :D
     
  2. May 7, 2008 #122 of 413
    cdeckert219

    cdeckert219 technogeek

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    Jan 7, 2006
    San Diego
    I've been quietly reading the threads regarding TiVoHDs and the 9.3 upgrade and figured it was about time to add a "me, too."

    I have two boxes that are only a month old... am experiencing the freeze problem on both. Happens intermittently with both live and "Now Playing" programs. Happens with both HD and SD programs. Definitely not a dust problem with mine. They were working fine until about a week or so after the 9.3 upgrade. I'm not experiencing the problem on my Humax... at least that I am aware (don't use that one much).

    I did a reboot and live and recently recorded stuff seems to work, but there are a couple recorded shows that just flat out won't play without freezing. I can ff and rew through them, but play freezes.
     
  3. May 7, 2008 #123 of 413
    jkbrowne

    jkbrowne New Member

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    Dec 14, 2005
    I agree that it's not dust. My two TivoHD units are only a month old.
     
  4. May 7, 2008 #124 of 413
    Ed_Hunt

    Ed_Hunt Pokerpro

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    Jan 2, 2004
    Patterson,...
    I just started having the problem three days ago on one of my HD Tivos. The other is fine for now. This can't be a hardrive issue since it is happening to people with both stock drives and with upgraded, bigger, drives. I reboot and all is well for a day, then starts again. Happens on recorded or live shows. FF works for 2 seconds and stops, rewind works for 2 seconds, stops.
     
  5. May 7, 2008 #125 of 413
    jkbrowne

    jkbrowne New Member

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    Dec 14, 2005

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    Nobody has been able to confirm exactly what the hard drive issue really means. I think when Tivo says you have a hard drive issue they really mean you have a software issue on your hard drive that cannot be fixed remotely by Tivo pushing down a software update. Or, maybe they cannot nail down the cause and they are just collecting affected units to help with diagnosis. Who knows...
     
  6. May 7, 2008 #126 of 413
    richsadams

    richsadams Well-Known Member

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    Please...I don't think it's a dust problem either and said as much. That came from someone on the TiVo.com forum...thought it was interesting. All of our TiVo's, both upgraded and stock, have been working fine through many, many upgrades. IMHO we're not lucky, we're the norm. For anyone that's been here for any period of time, you know that there are always a flurry of complaints after every upgrade and then things calm down. Some boxes are fixed, others are not...it may be new to you, but it's really nothing new.

    There are posted "fixes" that have resolved things for a number of folks. If you aren't up for that send your TiVo back for a replacement. Should you have to fix it or return it after an upgrade? Of course not. But all of us would like to hear another option. If you're content to sit back and wait for someone else to resolve the problem that's fine too. Let TiVo know how you feel and live without it for as long as you can stand it.

    If you "know" what is causing your particular problem please let the other TiVo engineers you work with know that a bunch of folks out here are ticked off! ;)
     
  7. May 7, 2008 #127 of 413
    chewy2314

    chewy2314 Member

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    Sep 11, 2003
    Northern...
    Well, add me to the list. It has been about 2 months since I got the refurbed TivoHD (new 750Gb Samsung F1 drive installed) and about 1 1/2 weeks since Multistream card installed. First time experienced the locked video issue in SD recorded programs. HD recorded programs played fine. I had to reboot the box. Now I did have ANT as a source, but no antennae was installed, so I reran the guided setup for only cable source. I'll post if we get the problem again. Video setting: 1080i Hybrid. OS: 9.3a.

    PS. I didn't have any issues running without CC's. (okay, issue with GSOD when I messed with output resolution)
     
  8. May 7, 2008 #128 of 413
    richsadams

    richsadams Well-Known Member

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    If changing the resolution caused an MFS assert (GSOD) that's nothing to sneeze at (dust reference ;)). That TiVo marked the file system as being damaged when the resolution was altered may be a key to some of the problems people are seeing.

    There are a number of posts regarding problems (freezing, video stutter, etc.) with various resolutions. That's worth some additional exploration IMO.
     
  9. May 7, 2008 #129 of 413
    jrm01

    jrm01 New Member

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    Pittsburgh
    I still wonder if a corrupted file system caused my Tivo to reboot (twice) or if the TiVo reboot caused the corrupted file system.
     
  10. May 7, 2008 #130 of 413
    DrBunsen

    DrBunsen New Member

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    Jan 1, 2001
    Fate, TX USA
    <edit>
    Well, unfortunately it finally froze on me this afternoon. It did go longer than usual this time before a freeze, but that may just be coincidence.
    </edit>

    I don't think that this is the cause of the issue (since I saw one poster who said that he had the problem with a 1-day-old box), but I'll throw it out here anyway.

    I've got 2 TiVoHD's, one with a 1TB drive and the other with a 750GB drive. The one with the larger hard-drive started doing the video freeze thing shortly after getting v9.3, but the other one didn't. One thing that I realized that was different between them is that I don't watch nearly as much stuff on the one with the smaller drive, so there's a lot less in the "Recently Deleted" folder. I was at the point where the 1TB unit was freezing every 2 or 3 days. When it happened 2 days in a row I decided to clear out the 80+ shows in the "Recently Deleted" folder. It's been doing fine for the past 4 or 5 days. The hard-drive was full before I did the deletions because I know that I'd seen it have over 90 shows in the Recently Deleted folder, so as the NP list grew more shows were being hard-deleted to make room

    Like I said, there's a good chance that it's just a coincidence, and that it'll be frozen when I get home tomorrow, but I decided to report it just in case any of you wanted to fiddle with that angle. I'll post again, and/or modify this post, if it starts freezing again. I wish I'd deleted the shows while it was doing the freeze thing to see if it cleared it up, but unfortunately I did it right after a reboot.


    Bunsen
     
  11. May 7, 2008 #131 of 413
    tberry61

    tberry61 New Member

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    Nov 26, 2005
    Had this problem with my year old S3. Called it in, waited for a fix and finally just shut the Tivo down bypassing it. A week later Tivo support calls back and asks me to do a kickstart 54 (I think that was it). Found a problem and they asked me to do an exchange. They sent the replacement to me first and I connected it. Showed no problems under 8.1. Then it upgraded to 9.3, still no problems the first day after the upgrade, Bright house came out to connect my cards. They did that yesterday, tonight I'm getting freezes and reboots. I'm assuming that the other unit crashed and rebooted so many times that it finally corrupted the HD. I'm probably headed that way again with this one. What a friggin pain this has become. I've been a 5 year proponent for Tivo but no more. Seeing about a month with this problem and they don't fix it. Give me a break.

    Dust? This unit was just shipped from them.
     
  12. May 8, 2008 #132 of 413
    jkbrowne

    jkbrowne New Member

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    Dec 14, 2005
    I am a long-time proponent of Tivo as well, but the fact they still have not officially acknowledged this issue in a consistent manner is very disappointing. We should be able to call Tivo and get the same answer no matter which CSR we speak with. Something to the effect of:

    Yes, we are aware of the freezing issue you are experiencing with your TivoHD. We are very sorry you are having this issue. The problem is related to the _______ and to minimize the occurrence you can _______. The permanent solution is _______ and we expect to roll that out sometime in the next ________.

    Some sort of official response would go a-long way towards keeping people happy and willing to wait this out. Leaving people in the dark or sending them down the "power down and pop the cable card out" goose chase is just not cool.

    Communication is the key here.
     
  13. May 8, 2008 #133 of 413
    jnk27

    jnk27 New Member

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    Dec 21, 2001
    Massachusetts
    :mad:
    I am a long long time TiVo fan, and my Series 1 and Series 2 TiVos are doing just fine. But my S3, which is connected to an analog cable without a box even, has been uselessly slow/frozen since mid-April. TiVo says it is a known problem with no fix yet, and the workaround is to disconnect the cable and restart. That works until I reconnect the cable!

    So no S3 for me - it has lifetime so I can't even get a rebate.
     
  14. May 8, 2008 #134 of 413
    desmond

    desmond New Member

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    May 8, 2008
    having the same problem since the update. i had the cablecard replaced and still the same garbage. why can't they rollback the upgrade?
     
  15. May 8, 2008 #135 of 413
    richsadams

    richsadams Well-Known Member

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    Actually your theory isn't far-fetched at all. Almost exactly a year ago a number of us began adding eSATA drives to our Series3's with Kickstart 62 (which no longer works). After a period of time quite a few of us noticed that TiVo began slowing down, stuttering and having a few other odd issues. I'm sure I can't take credit for being the first, but I also began permanently deleting recordings from the recently deleted folder. At the time my RD folder was getting up around 250 recordings.

    I found that after deleting everything in the RD folder and keeping it "clean" TiVo was its snappy self again. IIRC several others here followed suit and enjoyed the same results. A few folks mused about some technical ideas having to do with some of the root folders having enough allocation and such.

    After the TiVo update that allowed eSATA drives to be added via P&P I stopped clearing it out on the theory that the newer software was built to handle the added content. I haven't had any issues since.

    Last fall I swapped out the internal for a 1TB drive and removed the eSATA drive. My RD folder hovers around 190 to 200 recordings now, but rarely above that. Again no glitches. It may or may not be a coincidence but in a way I'm not surprised to see this idea pop up again.
     
  16. May 8, 2008 #136 of 413
    richsadams

    richsadams Well-Known Member

    9,073
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    Jan 4, 2003
    Oh give it a rest... :rolleyes:
     
  17. May 8, 2008 #137 of 413
    richsadams

    richsadams Well-Known Member

    9,073
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    Jan 4, 2003
    If I only had a nickel or dime or something for every time someone said that over the years. ;) It's never happened and never will. :mad:
     
  18. May 8, 2008 #138 of 413
    richsadams

    richsadams Well-Known Member

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    KS 54 is a hard drive diagnostic that allows TiVo to view any problems with your hard drive in your/their logs. That they asked you to return it would indicate that your hard drive was the problem.

    I can go along with tberry61's theory that after enough data corruption the hard drive cannot recover.
     
  19. May 8, 2008 #139 of 413
    steinercat

    steinercat New Member

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    Nov 16, 2007
    here's my theory....some code in the 9.3a update is causing the cache on the S3 HD not to clear/flush and thus causing the freezes.

    some sort of read/write command that has gone terribly wrong. restarting temporarily resolves the issue as it causes the HD's cache to reset/clear.....but obviously, the erroneous command/code repeats itself later on.
     
  20. May 8, 2008 #140 of 413
    jimbo1mcm

    jimbo1mcm New Member

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    Jan 8, 2006
    I am thinking class action lawsuit. When you start adding up all the refunds that will be due with a class action, Tivo might start doing something in an expeditious manner. Their communication with their lifeblood, their customers, sucks. Do they have a CEO? Fire his a-- for not being on top of this. And hire some software people who know how to write programs, then TEST them before they put them out.
     

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