9.3 Causing Video Freeze on TivoHD

Discussion in 'TiVo Series3 HDTV DVRs' started by Chimpware, Apr 20, 2008.

  1. greg_burns

    greg_burns Now in HD

    6,392
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    May 21, 2004
    Slower...

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    8.1 wasn't exactly problem free itself. ;)

    If you are planning to install cable cards, I would suggest having the latest software installed.
     
  2. lupes

    lupes New Member

    7
    0
    Feb 7, 2007
    Well, I finally got around to testing the old 250GB drive from my S3. I used the WD Diagnostics application and performed both the extended test as well as write all 0's. Both tests passed with flying colors.
    Here is the report:
    Test Option: EXTENDED TEST
    Model Number: WDC WD25 00BS-55RPB1
    Unit Serial Number: N/A
    Firmware Number:
    Capacity: 250.06 GB
    SMART Status: Not Available
    Test Result: PASS
    Test Time: 03:27:19, May 17, 2008

    Test Option: WRITE ZEROS
    Model Number: WDC WD25 00BS-55RPB1
    Unit Serial Number: N/A
    Firmware Number:
    Capacity: 250.06 GB
    SMART Status: Not Available
    Test Result: COMPLETE
    Test Time: 07:29:22, May 17, 2008

    Since putting in the new drive seemed to fix things, I decided to restore my saved image (I backed up without recordings to save time) to the old 250GB drive. I restored the image and have been running it for about four hours with no slow down or hesitation, just like putting in a new drive.

    Since there seems to be nothing wrong with the old drive, and it runs in tivo just find with the backed-up image, this means my issue was not related to hardware.

    So no I have made arguments against both hardware and software issues. This again leads me to think it may be a very fragmented drive. It could explain the slow-downs and freezing while my drive is still good and the 9.3a version of my Tivo OS is also working fine. I also have seen in other threads where some people cleared up HD freezing issues by purging their deleted folder.

    Couple of caveats though. I did not save my Tivo image with recordings. It would be interesting for someone experiencing issues to backup the whole thing, including shows, and restoring to a new drive (would the fragmentation be passed on to the new drive?). Also, I only ran my Tivo on the old 250GB drive for about four hours, it is possible, though I don't think likely, the issues could come back quickly.

    If I get around to it, I may check the SMART log on the old Tivo drive to see if there are any faults. However, I don't think this will lead to any answers.

    Anyways, hope this helps some people out. This gives you an option to not have to buy a new drive:
    1) Take the old one out,
    2) test it and make sure there are no errors on it,
    3) copy your tivo image to a file (now you have a backup!) and
    4) restore it back to the same drive.
    Its a FREE way to see if you can fix the Tivo yourself.
     
  3. greg_burns

    greg_burns Now in HD

    6,392
    2
    May 21, 2004
    Slower...
    Wow. Very interesting.

    Regarding the fragmentation... The ones in the know say the MFS file system has very large blocks optimized for video and thus fragmentation is not really an issue.

    I like this explanation I found.
     
  4. Popasmurf

    Popasmurf TiVo Holic

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    Jun 10, 2002
    Illinois
    Just thought I'd chime in and say the freezing issue just happend to me! :(
     
  5. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003

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    Excellent information...thanks very much! :up: Please keep us posted on the behavior of your original/current drive.

    For others having issues, if you take the time to pull your drive; knowing which model it is (as lupes pointed out) would be helpful as well.

    FWIW I started permanently deleting everything in the Recently Deleted folder about a year ago when our S3 w/eSATA began slowing down (v8.1x) It brought it back to normal and I kept it "clean" until they allowed eSATA drives to be added via P&P. Since then I haven't touched it and haven't seen any issues. The RD folder averages about 150 to 160 (sometimes as high as 200 but not often) recordings now on v9.3a.

    Thanks again!

    EDIT: Just noted an interesting response from AbMagFab on another thread.
     
  6. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Grrrrrr. :mad: Sorry to hear that. Let us know if you take any action (beyond a normal hard reboot) and what you've tried to to do to resolve it, additional symptoms, etc.

    Best of luck. :up:
     
  7. Popasmurf

    Popasmurf TiVo Holic

    338
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    Jun 10, 2002
    Illinois
    Sure will. Hasn't happened before, and I did a reboot to fix. I'll see if it happens again. Nothing special about my setup, no mods, no external drive, nothing...


     
  8. woodburger

    woodburger New Member

    18
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    May 17, 2008
    Add me to the list of disappointed users with freeze problems. I believe it's software... how about a bug fix, TiVo?
     
  9. aaronwt

    aaronwt UHD Addict

    23,609
    1,269
    Jan 31, 2002
    Northern...
    I just had my very first freeze issue. I was watching Raiders of the Lost Ark on SciFi HD yesterday while it was recordig and the video froze. If I forwarded or reversed I would get audio and video movement for a second or two then it would freeze again. It seemed to be recording normallly so I left it alone until the Indiana Jones Trilogy was done recording. Once I rebooted the next morning everything was fine. The recordings made during the freeze were prefectly fine. Zero problems with the recordings made during the time the video was frozen which was around 15 hours since I didn't reboot it until the morning. The other recordings made during that time period were also fine.

    So while the video freeze was a pain, at least it didn't affect any recordings during that period.
    I didn't want to risk missing any of the Indiana Jones Trilogy by rebooting during a commercial break. I figured if it was messed up I could record them again since they were also on today. Luckily though the recordings weren't affected. I use four TiVo HD boxes and this is the first time I have seen this. It happened to my TiVoHD connected to Comcast.
     
  10. MANOWAR©

    MANOWAR© um, yeah.

    85
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    Mar 6, 2005
    Ann Arbor, MI
    Well, it's been about 10 days since I put the laptop cooler under my TiVo HD and WD expander and hooked it up to the USB on the back and I haven't had a freeze in that time. It may just be a coincidence.
     
  11. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Interesting. What's the internal hard drive's temp now and previously? Is the My DVR Expander cool, warm or hot to the touch? TIA. :up:
     
  12. hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    I now have the freeze issue to add to the lost channels SA cards issue. To think the original TiVo has appeared on lists of the best new consumer products of the last decade. I expect the series3 and HD TiVos will someday appear on lists of the biggest lemons of the next decade. What a bad joke on consumers, but I keep hanging in there since the alternative is a Cox Cable dvr.
     
  13. KJW

    KJW Member

    217
    1
    Sep 27, 2003
    Is this a joke? Won't this void the warranty?

    Why don't you just divide up the lines of code and we can each do some QA?
     
  14. greg_burns

    greg_burns Now in HD

    6,392
    2
    May 21, 2004
    Slower...
    If it under warranty send it back. :rolleyes:

    Otherwise, you have options. Take em or leave em.
     
  15. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    No...knowing which drives are failing would be quite valuable to a lot of us who are helping others diagnose this problem. Unless you bare your soul to TiVo or leave a torx driver in the box no one will know if you've opened your TiVo or not.

    As Greg says, you also have the option of just sending your TiVo back for a replacement.

    If you'd care to lend a hand, you're more than welcome to start reading the lines of code. ;)
     
  16. chart

    chart Member

    49
    1
    Sep 4, 2001
    new york
    Same problem here. video Freeze and only reboot fixes. worked for 12 months and didn't have to reboot once.. now it is every 5 days.
     
  17. resthome

    resthome New Member

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    Jan 27, 2008
    Same problem here. Only occurs every few days. Reboots seem to clear it up for a while but it then returns. :mad:
     
  18. pomerlp

    pomerlp New Member

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    Apr 21, 2008
    Someone please explain to me how problems can affect some people and not everyone. I don't get it.

    I have looked back doing searches on other releases in this forum and every release has a whole bunch of people claiming the release does something terrible to their TiVo. Now I had the problem with the 9.2 and 30 second skip and tick but that is about it.

    And how in the heck does this so called freeze caused by 9.3 "hit" somebody a month after it's release?

    Just seems to me that something is very odd about all this. And so many threads all over the forum on this.
     
  19. morac

    morac Cat God TCF Club

    15,017
    2,556
    Mar 14, 2003
    NJ
  20. wdpower

    wdpower New Member

    65
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    May 22, 2005
    West Palm Beach
    Chalk one more up for the frozen HD TiVo. The system froze while my daughter was watching JoJo this morning. Worked my way through House tonight but missed Greek. Hard booting it now.

    I did call support, the woman played dumb with me, she's never heard of any HD systems freezing but "please do try rebooting if that does it you're all set"

    Oh well still love the HD picture quality and the cable card availability. I'm sure TiVo's working on it (I hope)

    -Bill:(
     

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