652 reboots after stopping playback

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TiVo Service Number (which is basically a serial number)

15 digits long

The first three digits are the model number - 648, 652 or 658 for the Series 3 TiVos.

 

Well, while I had one TiVo playing a show and paused (ironically to figure out why the other TiVo was rebooting), it rebooted on its own after about 20 minutes paused.

 

Don't feel bad, you just asked before I had to. I made the same assumption.

 

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They are also the device numbers found at https://www.tivo.com/tivo-mma/index.do for those currently at work.

 

Sent! Thanks.

 

Rebooted last night after watching The Strain. After reading this thread I watched the end again and it rebooted. I did watch a 2 hour show and it did not happen after that one.

Not sure what the deal is.

 

My 2nd unit now reboots after pausing for a while anywhere in the show.

Fearful too many reboots might cause other issues, I have to avoid falling asleep while a show is playing and avoid using pause.

I remapped Pause to LiveTV on my remote until they fix this.

It "feels" like there is some bad data (ad?) being downloaded and as the days go on, it is getting worse as more bad data gets downloaded and pushing out the older good data. That's just a WAG.

 

Happened twice yesterday according to the person who was using it. While I was using it today, it didn't happen at all.

 

Also sent. Thanks Margret!

Scott

 

I sent Margret a recap of reboots involving both of our units. Also stated that there have been no reboots in about 48 hours. Went and watched a recorded episode of Bonanza, tried to delete and ... you guessed it, reboot!

I sent Margret an update.

 

Like the others I sent mine in as well.

 

Wow, I haven't used my TivoHD (652) in months, but was able to reproduce this bug. My box's uptime was ~19 days and my last recording was from the Americans finale back in May. I skipped forward, all the way to the end of the recording, waited for the prompt to keep or delete, and right before it did, bam, it rebooted.

Wild, who would have thought things can break that haven't even been updated recently.

 

Looks like this in tverr

Sep 10 00:29:27 (none) ShmemdLoader[244]: Out of memory. Needed 217173 bytes for request /fsid/2777755
Sep 10 00:29:27 (none) TmkAssertionFailure[244]: : Out of memory for request /fsid/2777755 (ProcessLoadDone, line 274 ())
Sep 10 00:29:27 (none) linux-assert[244]: File contents of /proc/router to follow:
Sep 10 00:29:27 (none) linux-assert[244]: pool: 3532132 sent, 192 avail, 98 maxuse, 1 inuse, 0 norecs

And this in tvlog

Sep 10 00:29:27 (none) TmkMempool[244]: STAT TvShmemRecovery: blocks=166 bytes=353056 bytesMax=858672 unusedBytes=361768 chunks=0 chunkBytes=0 freeChunks=0 freeChunkBytes=0 maxFreeChunk=137880
Sep 10 00:29:33 (none) TagManagerStats[347]: <Warning> Heartbeat stats in msec: mean = 100, variance = 1467, samples = 25586, min = 9, max = 6264, Min = 0, Max = 106333, threshold = 100%, max samples = 72000

 

I'd be on that list, probably near the top.

Roamio and Premiere owners have been no strangers to something downloaded from the scheduled service connections borking things up, especially causing reboots.

I never figured the older units to be immune to service connection data issues, only observing they seemed to dodge the bullets the other caught.

I'll go out on a limb and speculate that the S3 & HD units connect to different server nodes, with different data in the downloads, like the ads likely being in a different format for S3 & HD (or it should be different, but somebody forgot that, after the period it seemed ads had gone missing).

 

Thank you to Tivo Community!

And especially thank you to Margaret for helping us!

Email sent

 

Welp, I was immune from this reboot issue, but apparently I am not as my S3 just rebooted when show ended...didn't even get to the delete or keep selection. I've watched two recordings made over the weekend, and had my first reboot tonight. One was an OTA program in HD, the other an SD program from cable, which is the one that rebooted when th program ended.

Series 3 "648" rebooted tonite after watching this weeks episode of HBO's "Masters of Sex" after watching the entire show, got to the end of the recording, and rebooted. Recorded in SD during original Sunday PM ET airing (our cable company does not carry HBO in HD).

This reboot happened during a PBS recording, so I was able to reschedule that.

TiVo was updated about 3.5 weeks ago with a 2TB hard drive, from a 1TB drive. Has run continuously and flawlessly since then, until tonight's reboot. All PS capacitors were also replaced last month. Have not seen any of those ads or "special" promos to watch on the now playing list for about 3 weeks, though one did copy over from my previous drive, and that one did eventually disappear by itself.

Have emailed margret@tivo.com.

Hope they can figure this out, and am confident they will!

 

Same w/my TIVO HD. TIVO has M-Card (b/c digital upgrade w/WOW) x 3 mos. Networked via wireless, no other mods. Began yesterday at end of Ellen and again at the same show. Other viewing, no issues. Hit back at end as usual, no noise, just the Powering up screen and the dreadful wait. Clearly a TIVO "something" recently. Hope we don't have to wait until never to get this addressed/fixed.

 

I have now seen this specific bug twice with one of my TiVo HDs in the last two days.

It has a Comcast MCard and an upgraded drive (a 1.5 TB WD Green AV drive). It has been running with any issues for months at a time, until this rebooting issue arose. The power supply looks fine and I have seen no signs of drive failure.

I have not had the time to do any real diagnosis, other than following this thread. I am hopeful for a quick fix from TiVo.

It does seem the pause ads have reappeared, just in time for the fall TV season. I like the WAG that there is a relationship between the reboots and the downloaded adds/new show preview clips.

 

First, I am terribly sorry that all of you experienced this reboot problem!

Thank you to those that sent me your TSNs, it helped us identify the problem quickly. (Bonus points to @dlfl007 for alerting me to the issue by tweeting me a link to the thread.)

Please make one connection to the TiVo Service. After it completes, you should no longer experience this reboot at the end of a show. (If you do, please let me know!)

--Margret