652 reboots after stopping playback

Discussion in 'TiVo Series3 HDTV DVRs' started by videobruce, Sep 7, 2014.

  1. Sep 9, 2014 #81 of 136
    CraigK

    CraigK (unspecified)

    1,282
    34
    Jun 9, 2006
    North of...

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    TiVo Service Number (which is basically a serial number)

    15 digits long

    The first three digits are the model number - 648, 652 or 658 for the Series 3 TiVos.
     
  2. Sep 9, 2014 #82 of 136
    sfhub

    sfhub Well-Known Member

    2,883
    486
    Jan 6, 2007
    Well, while I had one TiVo playing a show and paused (ironically to figure out why the other TiVo was rebooting), it rebooted on its own after about 20 minutes paused.
     
  3. Sep 9, 2014 #83 of 136
    videobruce

    videobruce OTA is still alive

    510
    18
    Nov 30, 2012
    Buffalo NY
    There is no pattern here other than it's mostly playback.

    The two times it did it with me, I stopped playback before the recording ended. There were two other times that I saw a freeze, but was able to recover from it.

    No one mentioned if the way you entered playback, was it hitting the select button, then play, or hitting play directly with the program chosen?
     
  4. Sep 9, 2014 #84 of 136
    turbobuick86

    turbobuick86 Member

    349
    0
    May 2, 2002
    Don't feel bad, you just asked before I had to. I made the same assumption.:eek:
     
  5. Sep 9, 2014 #85 of 136
    turbobuick86

    turbobuick86 Member

    349
    0
    May 2, 2002

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    They are also the device numbers found at https://www.tivo.com/tivo-mma/index.do for those currently at work.
     
  6. Sep 9, 2014 #86 of 136
    ursine1

    ursine1 That one guy

    1,703
    0
    May 1, 2001
    Chicago, IL USA
    Sent! Thanks.
     
  7. Sep 9, 2014 #87 of 136
    captainstabbins

    captainstabbins New Member

    26
    0
    Dec 16, 2002
    Rebooted last night after watching The Strain. After reading this thread I watched the end again and it rebooted. I did watch a 2 hour show and it did not happen after that one.

    Not sure what the deal is.
     
  8. Sep 9, 2014 #88 of 136
    sfhub

    sfhub Well-Known Member

    2,883
    486
    Jan 6, 2007
    My 2nd unit now reboots after pausing for a while anywhere in the show.

    Fearful too many reboots might cause other issues, I have to avoid falling asleep while a show is playing and avoid using pause.

    I remapped Pause to LiveTV on my remote until they fix this.

    It "feels" like there is some bad data (ad?) being downloaded and as the days go on, it is getting worse as more bad data gets downloaded and pushing out the older good data. That's just a WAG.
     
  9. Sep 9, 2014 #89 of 136
    lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    Happened twice yesterday according to the person who was using it. While I was using it today, it didn't happen at all.
     
  10. Sep 9, 2014 #90 of 136
    HerronScott

    HerronScott Well-Known Member

    7,593
    1,114
    Jan 1, 2002
    Staunton, VA
    Also sent. Thanks Margret!

    Scott
     
  11. Sep 9, 2014 #91 of 136
    turbobuick86

    turbobuick86 Member

    349
    0
    May 2, 2002
    I sent Margret a recap of reboots involving both of our units. Also stated that there have been no reboots in about 48 hours. Went and watched a recorded episode of Bonanza, tried to delete and ... you guessed it, reboot!

    I sent Margret an update.
     
  12. Sep 9, 2014 #92 of 136
    chrishicks

    chrishicks Tivo Junkie

    634
    73
    Dec 30, 2003
    MI
    Like the others I sent mine in as well.
     
  13. Sep 9, 2014 #93 of 136
    jwbelcher

    jwbelcher Member

    503
    4
    Nov 13, 2007
    Orlando, FL
    Wow, I haven't used my TivoHD (652) in months, but was able to reproduce this bug. My box's uptime was ~19 days and my last recording was from the Americans finale back in May. I skipped forward, all the way to the end of the recording, waited for the prompt to keep or delete, and right before it did, bam, it rebooted.

    Wild, who would have thought things can break that haven't even been updated recently.
     
  14. Sep 9, 2014 #94 of 136
    jwbelcher

    jwbelcher Member

    503
    4
    Nov 13, 2007
    Orlando, FL
    Looks like this in tverr

    Sep 10 00:29:27 (none) ShmemdLoader[244]: Out of memory. Needed 217173 bytes for request /fsid/2777755
    Sep 10 00:29:27 (none) TmkAssertionFailure[244]: : Out of memory for request /fsid/2777755 (ProcessLoadDone, line 274 ())
    Sep 10 00:29:27 (none) linux-assert[244]: File contents of /proc/router to follow:
    Sep 10 00:29:27 (none) linux-assert[244]: pool: 3532132 sent, 192 avail, 98 maxuse, 1 inuse, 0 norecs

    And this in tvlog

    Sep 10 00:29:27 (none) TmkMempool[244]: STAT TvShmemRecovery: blocks=166 bytes=353056 bytesMax=858672 unusedBytes=361768 chunks=0 chunkBytes=0 freeChunks=0 freeChunkBytes=0 maxFreeChunk=137880
    Sep 10 00:29:33 (none) TagManagerStats[347]: <Warning> Heartbeat stats in msec: mean = 100, variance = 1467, samples = 25586, min = 9, max = 6264, Min = 0, Max = 106333, threshold = 100%, max samples = 72000
     
  15. Sep 9, 2014 #95 of 136
    nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

    3,559
    3
    Feb 5, 2011
    Whitewater, WI
    I'd be on that list, probably near the top.

    Roamio and Premiere owners have been no strangers to something downloaded from the scheduled service connections borking things up, especially causing reboots.

    I never figured the older units to be immune to service connection data issues, only observing they seemed to dodge the bullets the other caught.

    I'll go out on a limb and speculate that the S3 & HD units connect to different server nodes, with different data in the downloads, like the ads likely being in a different format for S3 & HD (or it should be different, but somebody forgot that, after the period it seemed ads had gone missing).
     
  16. Sep 9, 2014 #96 of 136
    phecksel

    phecksel Member

    120
    0
    Oct 10, 2003
    Thank you to Tivo Community!

    And especially thank you to Margaret for helping us!

    Email sent
     
  17. Sep 9, 2014 #97 of 136
    HomieG

    HomieG Nowhere Man...

    4,506
    0
    Feb 17, 2003
    Somewhere...
    Welp, I was immune from this reboot issue, but apparently I am not as my S3 just rebooted when show ended...didn't even get to the delete or keep selection. I've watched two recordings made over the weekend, and had my first reboot tonight. One was an OTA program in HD, the other an SD program from cable, which is the one that rebooted when th program ended.

    Series 3 "648" rebooted tonite after watching this weeks episode of HBO's "Masters of Sex" after watching the entire show, got to the end of the recording, and rebooted. Recorded in SD during original Sunday PM ET airing (our cable company does not carry HBO in HD).

    This reboot happened during a PBS recording, so I was able to reschedule that.

    TiVo was updated about 3.5 weeks ago with a 2TB hard drive, from a 1TB drive. Has run continuously and flawlessly since then, until tonight's reboot. All PS capacitors were also replaced last month. Have not seen any of those ads or "special" promos to watch on the now playing list for about 3 weeks, though one did copy over from my previous drive, and that one did eventually disappear by itself.

    Have emailed margret@tivo.com.

    Hope they can figure this out, and am confident they will!
     
  18. Sep 9, 2014 #98 of 136
    rose33090

    rose33090 New Member

    22
    0
    Sep 9, 2014
    Same w/my TIVO HD. TIVO has M-Card (b/c digital upgrade w/WOW) x 3 mos. Networked via wireless, no other mods. Began yesterday at end of Ellen and again at the same show. Other viewing, no issues. Hit back at end as usual, no noise, just the Powering up screen and the dreadful wait. Clearly a TIVO "something" recently. Hope we don't have to wait until never to get this addressed/fixed.
     
  19. Sep 9, 2014 #99 of 136
    Nicholsen

    Nicholsen New Member

    14
    0
    Nov 4, 2007
    I have now seen this specific bug twice with one of my TiVo HDs in the last two days.

    It has a Comcast MCard and an upgraded drive (a 1.5 TB WD Green AV drive). It has been running with any issues for months at a time, until this rebooting issue arose. The power supply looks fine and I have seen no signs of drive failure.

    I have not had the time to do any real diagnosis, other than following this thread. I am hopeful for a quick fix from TiVo.

    It does seem the pause ads have reappeared, just in time for the fall TV season. I like the WAG that there is a relationship between the reboots and the downloaded adds/new show preview clips.
     
  20. Sep 9, 2014 #100 of 136
    TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    364
    113
    Feb 2, 2008
    Silicon Valley
    First, I am terribly sorry that all of you experienced this reboot problem!

    Thank you to those that sent me your TSNs, it helped us identify the problem quickly. (Bonus points to @dlfl007 for alerting me to the issue by tweeting me a link to the thread.)

    Please make one connection to the TiVo Service. After it completes, you should no longer experience this reboot at the end of a show. (If you do, please let me know!)

    --Margret
     

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