Advertisements I purchased my first and only HR10-250 in May 2005. I was incredibly happy with it and DirecTV till 2 bolts came off of my 3 LNB dish mount on my roof in late April 2006. I called Direct TV and joined the Protection Plan in order to get a $30 service call for Ironwood to come and fix in May 2006. In late June, my HR10-250 experienced a problem with signal strength on Satellite 2 input showing zero and Satellite 1 in the 90s. Switching the cables didnt work. Restarting didnt fix it and repeating the guided setup didnt work. DirecTV sent out a Technician from Ironwood who checked the cables and said everything was fine and that the HR10-250 went bad. He didnt check the Dish which is on a steep roof. Since I was signed up with the Protection Plan, Direct TV sent me out a replacement receiver at zero cost. The same problem occurred with the second receiver after a few days. After another visit from Ironwood, Direct TV sent out a second replacement receiver. This one had a bad HDMI output. So, they sent out a third replacement receiver. Just like the others, this one went bad due to Satellite 1 tuner dying. Another tech comes out and another replacement receiver is sent out. He checks the connections of the dish and said that some of the cables werent properly connected. This replacement receiver stays up nearly 2 weeks. It died. Once again, I received another Tech visit and was sent another replacement receiver. This one also dies after about 10 days. Each time, the signal strength on one of the tuner shows a strong signal in the 90s and the other shows 0. Switching cables, restarting the receiver, and repeating guided setup doesnt help. So, last night, I called DirecTV and told them that something is wrong with my hardware configuration and that they need to replace the dish, cables, and all hardware. The CSR was only willing to do this if I pretended to be using the DirecTV Mover program and also if I had everything ripped out before. I also tried to get them to give me an HR20 since that requires the new 5 LNB dish and thought it would be a good time to re-install. They were unwilling to do this since they dont offer it yet. The Customer Retention CSR suggested that I buy it myself at Best Buy. I ended up suspending my account. I want to stay with Direct TV. I think that they will have the best HD solution starting next year. Also, I paid $500 for my HR10-250 last year and thing that I should more than just 15 months of use out of it given this high price. Given all of this, does anyone have any good ideas on what is causing the satellite tuners on the HR-250 to die? Also, what is my best strategy to get Direct TV to resolve my problem whether it is fixing the real problem with my current setup and getting another HR10-250 or waiting for a HR20 and getting everything rewired. Luckily (but unfortunately), since I cannot get all of the Pittsburgh local HD channel via an OTA antennae on my roof, I do have a Comcast DVR and am able to watch and record the HD channels that they offer via basic digital cable. So, I have the time to get this resolved correctly. Thanks for your help and sorry for the long-winded post!