6.3c Locking up HR10-250 (including lousy workaround) - Cleveland Beware

You might try removing the access card when watching that HD station....

I've been having those exact symptoms, with varying severity, all last week. In fact, it got so bad that I called D* and had them replace the unit...funny thing was they told me to dispose of the unit any way I wanted....shea, right...I'll fix the damn thing and keep it! ;-)

I'd really like to talk some more about this with you as this just started happening out of the blue and can find no hard drive errors (bad sectors, etc.) to explain the behavior.

I also see that you have 6.3c.....when did that show up? I guess the only way to test if it is the software or not is to load a different version and see if the issue goes away. Wouldn't it be just like D* to roll out a software update that would make watching HD impossible on the HR10-250 so that people will have it replaced with the piece of junk HR20-700....

 

Right, buyt have you tried leaving the access card out while watching 5-1? I found that when I did remove the card, I could get any local HDs without studdering, skipping, etc. But the minute I put the card back in, the problem re-appeared. So, I'm wondering if we could be having the same issue.

 

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BTW, I realize leaving the card out is not a solution, I'm just trying to keep note of the symptoms and look for commonalities...I've seen a few other people on here with similar issues.

 

The same thing is happening with my HR10-250. We are here in Cleveland, and the wife turned from 5-1 during Depserate Housewives, and the box completely locked up. This is the second day in a row. This problem was introduced when 6.3(c) was downloaded. Anybody have any suggestions on reporting this problem?

 

I just re-imaged my HR10-250 with instantcake, and so far it appears that the issues have disappeared. And D* said the box was dead....riiight.

 

It's entirely related to 6.3c (I think).

My HR10-250 locked up and rebooted itself while tuned to OTA CBS here in Baltimore. The signal was stuttering due to heavy winds.

I've had a lot of OTA trouble, with 6.3a and 6.3b. Everytime I was able to leave the station tuned, no matter how badly it was stuttering. I've watched entire shows this way, because I really wanted to watch something.

My unit never rebooted itself until yesterday, 2 weeks after getting 6.3c

 

Agreed.

 

I am experiencing the same symptoms with 6.3c and 5-1 in Cleveland. I have two HR10's and with both of them I experience severe system slowdowns and occasional lockups when I'm on 5-1. It is easily reproducible. If I tune to 5-1, I can immediately see that the TiVo menus are responding slowly. If I change away from 5-1 (on both tuners) the slowdowns go away.

The trick here is that sometimes I cannot change away from 5-1 because it freezes on a black screen.

The interesting thing is that I have never missed a recording on 5-1. I record this channel on Sunday and Wednesday nights and I have come home to lockups on Monday and Thursday when I get home from work. Presumably this is because the unit remained on 5-1 and eventually locked up.

As a workaround I have set 2 manual recordings from 12:00 midnight to 12:05 (I also set it to keep at most one episode). This way BOTH tuners get switched off of 5-1 so that I can get back to my Now Playing list the following day. So far this is working but I have only had one night of recording on 5-1 since I set this up. I also removed 5-1 from my channel list so that it doesn't get used when changing channels. Season passes that were set up before removing the channel still work fine.

 

I was having lockup and reboot problems all weekend. I'm also running 6.3c. I wasted an hour on hold with Directv this evening so they could eventually tell me they had no idea what the problem was. Thanks for troubleshooting this and sharing it with the rest of us. Hopefully, someone (Directv?) will come up with a reasonable solution soon.

-James

 

I've been having the same problem coming off of channel 20 here in Denver. Lucky for me, that's the old UPN feed, so the only time I really watch it is when there are some old rerun comedies on. I don't know if they still have the contract for the Colorado Rockies Baseball team or not - that may factor in my watching that channel come next month.

I do have a question though....All of you have said that it is affecting various channels. I'm wondering if it is all on one UHF frequency. Channel 20-1 here in down is on UHF channel 19. Are your channels mapped to UHF 19?

 

Cleveland 5-1 is digital channel 15.

 

THe same thing happend to me here in SE Minnesota on channel 6-1. ABC. I am using 6.3b

 

I haven't noticed a problem at all with 5-1 affecting performance. I rarely watch 5-1 but it works fine as long as my antenna is aimed correctly. Otherwise, it just pixelates. I live on the near west side of Cleveland.

I think I had had a few unexplained reboots (never while watching). But since I got 6.3c, I ran my drives through SpinRite and zippered them. Haven't noticed any issues since.

Kermit

 

Rats, I was hoping maybe it was a UHF frequency issue with the box. I guess it's just random luck. I have 2 units, and the one upstairs never reboots itself!

 

I'm locking up as well, and that's something new as I have never locked up since receiving the unit.

Bleh to rev C.

 

Same thing (although it happens sporadically, not all the time) with WFAA-DT (ABC affiliate in Dallas). Has been going on since the first 6.3 upgrade.

 

Here is an example of the kind of garbage you would likely see in your kernel log on the Tivo when this stuff is going on...