6.3c Locking up HR10-250 (including lousy workaround) - Cleveland Beware

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by RonOhio, Mar 4, 2007.

  1. Mar 4, 2007 #1 of 32
    RonOhio

    RonOhio Not a New Member

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    Sep 30, 2001
    Akron

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    One of my HR10-250's keeps locking up (unresponsive remote, black screen lockup, rebooting) after some investigation I have pinpointed the cause and developed a work around until D* or T* can fix the software. I thought it may be helpful to share this workaround.

    Symptoms - For me the locking up and reboots only happen when the the HR10-250 is tuned to a particular station, Cleveland OTA 5-1 WEWS-DT ABC. When my HR10-250 is tuned to this channel there is stuttering and breakups. Also, the HR10-250 is less responsive or completely unresponsive to the remote control. It is messing up the system so bad that when the HR10-250 is tuned to this station the menu is also unresponsive to the remote control. Sometimes the HR10-250 is so unresponsive that I need to reboot it to regain control of the system. This issue was difficult to isolate because sometimes this station would be tuned in on the background tuner and I wasn't able to correlate the issue to the 5-1 station. It was easier for me isolate this problem because I have 2 HR10-250's and Cleveland has 4 OTA HD stations that I do most of my recording off of. So one of my HR10-250s is set up two record 2 of the stations and the other HR-10-250's is setup to record the other 2. It was only the HR10-250 set to record the ABC channel that was locking up.

    Solution - Unfortunately, the only way I have found to take make my HR10-250 more stable is to remove the Cleveland ABC WEWS 5-1 station out of the 'Channels List' menu, replace it with the low definition channel 5, and record off of that station.

    Extreme Lockups - At least one time the lockups were so bad that even after I rebooted the HR10-250, trying to regain control, it would still lockup to the point that I couldn't control it. I went 3 days thinking my HR10-250 was dead. I found in this instance I needed to unplug the antenna lead from the back of the HR10-250 then reboot. Control of my HR10-250 was restored and I could go to live TV and change both tuners off of OTA 5-1. At this point I would also recommend going into the Menu and removing OTA 5-1 out of the 'Channels List', then reboot the HR10-250.

    Misc Info - I went over to a friends house that also has 2 HR10-250's and records Cleveland locals via OTA. He is experiencing the same issue with 5-1 - so it isn't an issue with my install. Also, I have an HR20-700 and it can record 5-1 OTA just fine so it is a problem with 6.3c.
     
  2. Mar 4, 2007 #2 of 32
    csparks

    csparks New Member

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    Mar 11, 2006
    You might try removing the access card when watching that HD station....

    I've been having those exact symptoms, with varying severity, all last week. In fact, it got so bad that I called D* and had them replace the unit...funny thing was they told me to dispose of the unit any way I wanted....shea, right...I'll fix the damn thing and keep it! ;-)

    I'd really like to talk some more about this with you as this just started happening out of the blue and can find no hard drive errors (bad sectors, etc.) to explain the behavior.

    I also see that you have 6.3c.....when did that show up? I guess the only way to test if it is the software or not is to load a different version and see if the issue goes away. Wouldn't it be just like D* to roll out a software update that would make watching HD impossible on the HR10-250 so that people will have it replaced with the piece of junk HR20-700....
     
  3. Mar 4, 2007 #3 of 32
    RonOhio

    RonOhio Not a New Member

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    Sep 30, 2001
    Akron
    I tried pulling out the access card and putting it back in and that does seem to fix the issue while on 5-1 but isn't a solution because the TiVo locks up as soon as I try to change the channels. Also, I never watch Live TV - I record it, so I would have to pull the access card out as soon as the TiVo changed channels to record and put it back in before it change channels to record the next station.
     
  4. Mar 4, 2007 #4 of 32
    csparks

    csparks New Member

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    Mar 11, 2006
    Right, buyt have you tried leaving the access card out while watching 5-1? I found that when I did remove the card, I could get any local HDs without studdering, skipping, etc. But the minute I put the card back in, the problem re-appeared. So, I'm wondering if we could be having the same issue.
     
  5. Mar 4, 2007 #5 of 32
    csparks

    csparks New Member

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    Mar 11, 2006

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    BTW, I realize leaving the card out is not a solution, I'm just trying to keep note of the symptoms and look for commonalities...I've seen a few other people on here with similar issues.
     
  6. Mar 5, 2007 #6 of 32
    lancelot

    lancelot New Member

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    Jul 8, 2006
    The same thing is happening with my HR10-250. We are here in Cleveland, and the wife turned from 5-1 during Depserate Housewives, and the box completely locked up. This is the second day in a row. This problem was introduced when 6.3(c) was downloaded. Anybody have any suggestions on reporting this problem?
     
  7. Mar 5, 2007 #7 of 32
    csparks

    csparks New Member

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    Mar 11, 2006
    I just re-imaged my HR10-250 with instantcake, and so far it appears that the issues have disappeared. And D* said the box was dead....riiight.
     
  8. Mar 5, 2007 #8 of 32
    stiffi

    stiffi New Member

    1,312
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    Jun 13, 2006
    Charm City
    It's entirely related to 6.3c (I think).

    My HR10-250 locked up and rebooted itself while tuned to OTA CBS here in Baltimore. The signal was stuttering due to heavy winds.

    I've had a lot of OTA trouble, with 6.3a and 6.3b. Everytime I was able to leave the station tuned, no matter how badly it was stuttering. I've watched entire shows this way, because I really wanted to watch something.

    My unit never rebooted itself until yesterday, 2 weeks after getting 6.3c
     
  9. Mar 5, 2007 #9 of 32
    lancelot

    lancelot New Member

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    Jul 8, 2006
    Agreed.
     
  10. cneubert

    cneubert New Member

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    Aug 22, 2004
    Green, OH
    I am experiencing the same symptoms with 6.3c and 5-1 in Cleveland. I have two HR10's and with both of them I experience severe system slowdowns and occasional lockups when I'm on 5-1. It is easily reproducible. If I tune to 5-1, I can immediately see that the TiVo menus are responding slowly. If I change away from 5-1 (on both tuners) the slowdowns go away.

    The trick here is that sometimes I cannot change away from 5-1 because it freezes on a black screen.

    The interesting thing is that I have never missed a recording on 5-1. I record this channel on Sunday and Wednesday nights and I have come home to lockups on Monday and Thursday when I get home from work. Presumably this is because the unit remained on 5-1 and eventually locked up.

    As a workaround I have set 2 manual recordings from 12:00 midnight to 12:05 (I also set it to keep at most one episode). This way BOTH tuners get switched off of 5-1 so that I can get back to my Now Playing list the following day. So far this is working but I have only had one night of recording on 5-1 since I set this up. I also removed 5-1 from my channel list so that it doesn't get used when changing channels. Season passes that were set up before removing the channel still work fine.
     
  11. Bizily

    Bizily New Member

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    Mar 18, 2004
    Willoughby,...
    I was having lockup and reboot problems all weekend. I'm also running 6.3c. I wasted an hour on hold with Directv this evening so they could eventually tell me they had no idea what the problem was. Thanks for troubleshooting this and sharing it with the rest of us. Hopefully, someone (Directv?) will come up with a reasonable solution soon.

    -James
     
  12. scooby_doo_53

    scooby_doo_53 New Member

    195
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    Jul 19, 2004
    Lakewood, CO
    I've been having the same problem coming off of channel 20 here in Denver. Lucky for me, that's the old UPN feed, so the only time I really watch it is when there are some old rerun comedies on. I don't know if they still have the contract for the Colorado Rockies Baseball team or not - that may factor in my watching that channel come next month.

    I do have a question though....All of you have said that it is affecting various channels. I'm wondering if it is all on one UHF frequency. Channel 20-1 here in down is on UHF channel 19. Are your channels mapped to UHF 19?
     
  13. cneubert

    cneubert New Member

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    Aug 22, 2004
    Green, OH
    Cleveland 5-1 is digital channel 15.
     
  14. Markman07

    Markman07 Well-Known Member TCF Club

    2,279
    31
    Jul 18, 2001
    Minnesota
    THe same thing happend to me here in SE Minnesota on channel 6-1. ABC. I am using 6.3b
     
  15. kpollari

    kpollari New Member

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    Jan 2, 2002
    I haven't noticed a problem at all with 5-1 affecting performance. I rarely watch 5-1 but it works fine as long as my antenna is aimed correctly. Otherwise, it just pixelates. I live on the near west side of Cleveland.

    I think I had had a few unexplained reboots (never while watching). But since I got 6.3c, I ran my drives through SpinRite and zippered them. Haven't noticed any issues since.

    Kermit
     
  16. scooby_doo_53

    scooby_doo_53 New Member

    195
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    Jul 19, 2004
    Lakewood, CO
    Rats, I was hoping maybe it was a UHF frequency issue with the box. I guess it's just random luck. I have 2 units, and the one upstairs never reboots itself!
     
  17. Pyroto

    Pyroto New Member

    3
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    Jul 29, 2002
    Boston
    I'm locking up as well, and that's something new as I have never locked up since receiving the unit.

    Bleh to rev C.
     
  18. Cheezmo

    Cheezmo Active Member

    540
    50
    Apr 26, 2004
    Plano, TX
    Same thing (although it happens sporadically, not all the time) with WFAA-DT (ABC affiliate in Dallas). Has been going on since the first 6.3 upgrade.
     
  19. Cheezmo

    Cheezmo Active Member

    540
    50
    Apr 26, 2004
    Plano, TX
    Here is an example of the kind of garbage you would likely see in your kernel log on the Tivo when this stuff is going on...

     
  20. RonOhio

    RonOhio Not a New Member

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    0
    Sep 30, 2001
    Akron
    I saw TiVo's notice about what would not work if you did not have 6.3c for DST and decided to re-image one of my HR10-250's to 3.1.5f. After about 4 hours 5-1 works perfectly on this one and it is still screwed up on the receiver I left at 6.3c. I am now 100% confident that 6.3c is the cause of the lockups.
     

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