6.2 Rollout delayed

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by rminsk, Apr 5, 2005.

  1. Apr 7, 2005 #81 of 180
    Philly Bill

    Philly Bill Everyday is Saturday

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    Rotonda...
    You know.. who cares really? You're not skipping through the commericals because you are dead set against what is being advertised... you're skipping through the commercials so you can get to the 're'start of the show as quickly as possible.

    So who cares if they put up a pop up ad as long as I can still skip forward as fast as I am now. I really could care less. Maybe they'll put up only Victoria Secret popups. :D
     
  2. Apr 7, 2005 #82 of 180
    TeeSee

    TeeSee Tiiin ROOF. Rusted!

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    That's what I've been thinking when reading complaints about this feature. As long as you're able to skip (or FF) through them you're just zapping a different kind of ad. But we ARE able to skip through them, right? So what's the fuss?


    Back to topic: This may be a naive question (obviously I'm not a programmer) but if 6.1 didn't have this bug then why does 6.2? Both are basically the same software, aren't they?
     
  3. Apr 7, 2005 #83 of 180
    Hodaka

    Hodaka New Member

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    I'd say that it's because the R10 comes with it preinstalled. Like any other "computer", if it comes preinstalled and custom fit to the system, it usually works. However, with upgrading myriad other types suddenly, they're probably running into situations they didn't expect..
     
  4. Apr 7, 2005 #84 of 180
    TeeSee

    TeeSee Tiiin ROOF. Rusted!

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    I thought software is downloaded upon installation. Is the R10 different than the other DVRs in this way?
     
  5. Apr 7, 2005 #85 of 180
    josh4040

    josh4040 Tivoaholic

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    I am in the L.A. area, and have not received 6.2 for one of my units, my secondary tivo in the bedroom got the update over a week ago. I called tech support today about why I have not received the update. I was hoping to hear about the delay which I read about in this thread several days ago. Instead they said there was no delay, and that I should have received the update when the other receiver got it. I told the woman that I had tried dialing in three times a day and restarting my receiver several times. She proceeds to tell me that my unit might have a problem and I should do a CLEAR AND DELETE ALL. If this doesn't work then they will send me a replacement unit. CLEAR AND DELETE ALL takes four friggin hours. Should I listen to the tech lady? Or just keep waiting patiently?
     
  6. Apr 7, 2005 #86 of 180
    rminsk

    rminsk TiVoted TiVo User

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    Right now the only software that will run on the R10 is 6.1, so it better come preinstalled.
     
  7. Apr 7, 2005 #87 of 180
    rminsk

    rminsk TiVoted TiVo User

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    CSR do not understand the rollout process. Not all machines in the LA area where slated for the test. I think the test was expanded to 10,000 units. Machines are choosen at random based on there serial numbers. The rollout has beeen paused while the new bug is being fixed and then they will rollout the new versions. Even when the rollout starts for the whole country they roll it out over several months. Again, machines are choosen randomly each night and on your next call in it will activate.
     
  8. Apr 7, 2005 #88 of 180
    SGR215

    SGR215 Member

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    IMHO i'd say the tech was an idiot and you need to just be patient for it to arrive.
     
  9. Apr 7, 2005 #89 of 180
    dtremain

    dtremain New Member

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    I agree with the above. Just wait. The CSR had no idea what she was talking about.
     
  10. Apr 7, 2005 #90 of 180
    tivoboi

    tivoboi rminsk fact-checker

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    DirecTV has not indicated that the rollout has been paused, so any claim to the contrary is pure speculation. The fact that people have continued to receive the update after the supposed "pause date" leads me to believe that the claim is bogus.
     
  11. Apr 7, 2005 #91 of 180
    rminsk

    rminsk TiVoted TiVo User

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    Besides announcing the 6.2 release when has DirecTV indicated anything about any release? The information about the rollout being paused has come from several reliable sources.

    Once a machine is on the list to receive 6.2 they can not go back. 6.2 changes the database format. No new machines will be added to the 6.2 list. The people that are still just getting it were on the list and have just made a phone call. Remember phone calls only happen about every 8 days.
     
  12. Apr 7, 2005 #92 of 180
    wmcbrine

    wmcbrine Well-Known Mumbler

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    Can't it be both? :)
     
  13. Apr 7, 2005 #93 of 180
    tivoboi

    tivoboi rminsk fact-checker

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    AFAIK, the information about a "pause" comes from one source.

    No, once a machine is upgraded to 6.2, it cannot be reverted. The upgrade process is controlled by "the list," and since the machines need to dial in to check to see if they are on "the list," (ie: the call in to DirecTV/TiVo informs the unit to begin the upgrade process), the list can be changed or pulled by DirecTV at any time.

    Indeed, this is exactly what would happen if there was a major problem with the update: DirecTV would have immediately pulled "the list" and no machines dialing in after that point would be given the instructions to start the upgrade process.

    The fact that people have reported that their machines are still receiving updates after the supposed "pause date" indicate to me that no such thing has happened.

    I'm sorry, but until a more respectable source of information (ie: someone like Dan Collins at DBS Forums or TivoPony) confirms that the software rollout has been delayed, I have to call bullpucks.
     
  14. Apr 7, 2005 #94 of 180
    rminsk

    rminsk TiVoted TiVo User

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    I have other sources than the one source.

    DirecTV does not track the TiVo call they only track the DirecTV call so once the machine is on the list they can not revert from what I understand.

    Have eight days elapsed since the pause?

    You have every right to believe what you want but I beleive it is paused.
     
  15. Apr 8, 2005 #95 of 180
    tivoboi

    tivoboi rminsk fact-checker

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    Links?

    There is simply no way a Fortune 500 company would ever design a process that could impact their service levels that they didn't have complete control over.

    Think about it. If Stan Van Gundy (coach of the Miami Heat) tells everybody that Shaquille O'Neal is going to start the next game, and between now and then Shaq gets a stomach flu, there's no reason why Van Gundy can't change his decision come game time.

    DirecTV can most certainly prevent a receiver from upgrading come "game time" (ie: the day the receiver calls in, whether it's today or eight days from today).

    The upgrade process is controlled by the call, and let's remember what that call is -- a check-in with a DirecTV server. The server is going to trigger the update, and if DirecTV needs to shut something down because of a serious problem (ie: something that's going to trigger lots of support calls and thereby drive up costs), these servers won't be instructing any DirecTV receivers to install new software -- no matter what date they call in.

    So, believe what you want to believe, but as long as we keep reading posts that people are receiving 6.2 software updates, it's kind of hard to argue that they're not.
     
  16. Apr 8, 2005 #96 of 180
    CrazyFred

    CrazyFred New Member

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    1) No conspiracy, this is a true glitch in the software and has nothing to do with ad software

    2) The glitch also exists with the R-10's in version 6.1 but was not discovered until this L.A. test with the 6.2 download

    3) The glitch is minor relatively speaking and is not an issue with channels not appearing. It is more a situation of certain channels holding over video from a previous channel. It only occurs on very select channels that are not normally relegated to everyday video.

    4) TIVO is working to fix this problem in both the R-10's and the 6.2 software download. They delay could take awhile, depending on TIVO's determination of how long it will take to rectify the situation. Directv may also decide to move forward and correct the problem later as the glitch is minor relatively speaking (relative depends on who you talk to)

    5) The deal that TIVO and Directv extended yesterday has nothing to do with inserting ads into fast forward features and the like. It is part of the two companies existing agreement as it relates to Showcases.

    6) Be patient. TIVO and Directv are doing this the right way.
     
  17. Apr 8, 2005 #97 of 180
    ddobson

    ddobson New Member

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  18. Apr 8, 2005 #98 of 180
    VoR

    VoR TheGoal is Elevation

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    San Diego, CA

    :confused: and what does it do???
     
  19. Apr 8, 2005 #99 of 180
    btwyx

    btwyx Substantive Member

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    It changes the aspect ratio on my HR10-250.
     
  20. Apr 8, 2005 #100 of 180
    iwanTIVO

    iwanTIVO New Member

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    Tivoboi sounds like Thomas, who had to put his hands in Christ's wounds before he would believe. Come on, be thankful that we have someone (rminsk) who has some inside info.
     

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