5 Mo old Bolt 1TB (w/lifetime) stuck in reboot loop. Tivo denied warranty?

Discussion in 'TiVo Bolt DVR/Streamer' started by jmX, Oct 27, 2019.

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  1. jmX

    jmX Member

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    May 7, 2004
    Los Angeles

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    Been a tivo customer since 1999 or so, had maybe 8-10 boxes over the years. Been happy enough that recently in May I bought a Bolt Vox plus 3 minis, and bought lifetime on the bolt.

    Fast forward to 2 days ago - the Bolt shows the "Tivo" logo for about 10 seconds, then screen goes black for 40-50 seconds, then shows the Tivo logo for 10 seconds, repeat forever. Reboot loop!

    Troubleshooting:
    - made sure Tivo was plugged directly into the wall
    - unplugged tivo from power for 30 min, then replugged it in
    - Unplugged everything except power and hdmi, still reboots endlessly
    - Opened case and hooked up a brand new 2.5" WD harddrive to see if it'd fix it. still reboots endlessly.
    - Tried in a different room plugged into a different tv, still reboots
    - pulled cable card. Still reboots.

    Called CS this morning, and told them my trouble shooting steps. Of course once they heard I opened the case during my own troubleshooting they are saying the warranty coverage is not valid and my $750 investment is dead.

    I'm pretty displeased after such a long relationship with the company, and now curious if a) there's something else I can try myself, and b) does it even sound right that warranty can be invalidated by opening the case. Seemed surprising to me.
     
    Last edited: Oct 27, 2019
  2. schatham

    schatham Well-Known Member

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    Why oh why did you tell them you opened up the case?
     
    dianebrat, kpeters59 and fcfc2 like this.
  3. LarryAtHome

    LarryAtHome Active Member

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    Feb 18, 2008
    Could try a new power adapter.
     
  4. UCLABB

    UCLABB Well-Known Member

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    This!!!
     
  5. Mikeguy

    Mikeguy Well-Known Member

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    If the above doesn't work, I'd try TiVo customer support again--hopefully, you'd actually get a supportive agent this time.
     
  6. jmX

    jmX Member

    83
    3
    May 7, 2004
    Los Angeles
    Update:
    1) Tried a new power supply. Same thing happens - reboot loop
    2) Tivo called me back and said they went back and talked to a manager about the situation, and they will in fact send out a replacement unit (and transfer my newly bought lifetime service).

    Hopefully this one was just a fluke - normally my tivo boxes last 10+ years. Anyway, in the end TiVo came through - confidence shaken but restored!
     
    kpeters59, Mikeguy and keithg1964 like this.
  7. mattyro7878

    mattyro7878 Well-Known Member

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    Glad Tivo did the right thing. Never be too honest when dealing with customer service.
     
    kpeters59 and keithg1964 like this.
  8. Mikeguy

    Mikeguy Well-Known Member

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    :up::up:

    It's good (and interesting) to see that TiVo does internal QC on its customer service.
     
  9. CIR-Engineering

    CIR-Engineering Video Calibration & Electronics Repair Engineer

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    Sep 24, 2017
    Chicago USA...
    I’m stunned!

    craigr
     

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