4 Lights Flashing on Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by JOSHSKORN, May 14, 2016.

  1. Nov 4, 2019 #501 of 516
    Wigohwt

    Wigohwt Member

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    This is what threw me off. The inconsistency. This also makes me wonder why they continued the 2.5" drive with the Edge. Does the box really need to be smaller than a Premiere or Roamio Plus/Pro? No.
     
    pj1983 likes this.
  2. Nov 4, 2019 #502 of 516
    Wigohwt

    Wigohwt Member

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    I know, but they have been doing it, hence my question. See @V7Goose's post with the answer.
     
  3. Nov 4, 2019 #503 of 516
    JOSHSKORN

    JOSHSKORN Member

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    This makes me wonder. Will Edge users suffer a similar fate?

    Sent from my SM-N960U using Tapatalk
     
  4. Nov 4, 2019 #504 of 516
    Wigohwt

    Wigohwt Member

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    At least TiVo addressed the poor cooling issue.

    If the current 2.5" HDDs last for at least 1 to 2 years, maybe in that time, the price for a replacement SSD (this should work?) will come down low enough for those who don't want to go the external enclosure route.
     
  5. Nov 5, 2019 #505 of 516
    V7Goose

    V7Goose OTA ONLY and Loving It!

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    Yes, they occasionally send out new boxes when they must replace one under warranty and have run out of their pile of returned garbage. After all, nobody is going to complain about getting a new box when they were expecting a used one. But you cannot count on that; in fact, I believe it is relatively rare compared to the broken ones they repeatedly send out. That is why I strongly believe it is always better to keep your GOOD box and improve it by replacing the drive with a more reliable one.

    After all, even if you get lucky and get a new box, you are still getting another junk 2.5" drive that will most likely fail early again. And if you are waiting on a replacement Bolt+ with a 3TB drive, you KNOW it will never be a new box since they do not even make those any more!
     
  6. Nov 5, 2019 #506 of 516
    BobCamp1

    BobCamp1 Well-Known Member

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    Size is everything. They're trying to shrink down to a Roku sized box because in a way they are their true competitors. That's also why the GUI now looks a lot like Roku's. Plus some of their other DVR competitors can use a USB drive (Tablo) and are very small.

    The only problem is that non-shingled 2.5" PMR drives have a practical limit of 2 TB. They didn't know when they built them, but most of the 3 TB drives out there have had higher failure rates. Manufacturers have discovered this and have stopped making them. Tivo has realized this and made the Edge 2 TB. They also had to stop selling the Bolt+ so they could cannibalize them for their hard drives.

    The other alternative is to simply downgrade the repaired Bolt+ units to a 2 TB capacity. But judging by the response Tivo got when they added pre-roll ads, Bolt+ owners would go absolutely ape$#!t+.
     
    Wigohwt likes this.
  7. MisterMidnight

    MisterMidnight New Member

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    I received a replacement refurb Bolt+ 3TB a couple weeks ago. It had the plastic film protection sheet on the top, I wonder if all the refurbs get new cases? The date of MFG on the bottom shows August 20, 2019...
     
  8. Mikeguy

    Mikeguy Well-Known Member

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    Or, it just could be a new item.
     
  9. bobfrank

    bobfrank Active Member

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    I just had the joy of getting the flashing lights on my Bolt. I received a new power supply today and it did no good. I haven't called Tivo support yet to see what, if anything, they'll do as far as replacement. I'm thinking about trying moving to the 3.5" hard drive as you and others have suggested.

    All the external enclosures I have use USB or ESata connectors for connection. I understand that using the ESata connector can also cause problems.

    What external enclosure would you recommend? Or, what method do you recommend to add a 3.5" drive. The Tivo is sitting a cabinet so it doesn't make much difference what it looks like.
     
    Last edited: Nov 27, 2019
  10. V7Goose

    V7Goose OTA ONLY and Loving It!

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    You can use any enclosure that allows you to connect a separate power cord to the drive. You will need to open the case and either cut a hole somewhere or leave a cover loose to run a SATA cable directly to the drive instead of using any interface connection built into the case.

    The only purpose of the case is to provide power and cooling to the drive. In fact, with any commonly available power cord for the drive, no external case is needed at all; you can just lay the drive on the shelf behind the TiVo.

    Any old IDE case is great for this, especially if it has a built-in fan.
     
    Last edited: Nov 27, 2019
  11. bobfrank

    bobfrank Active Member

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    Thanks. All the enclosures I have have the single combined power/data cable to the drive. So, I'd have to do some major surgery on the enclosure.

    I decided to give Tivo a call to see what they'd offer on the replacement. I was offered a swap for $149.00. I declined saying I could put my own new drive in for a whole lot less than that and asked if they couldn't do better. I was put on hold for a few minutes and then offered a $79.00 swap. I took that for now. I can always add a hard drive next time.

    Thanks for the information anyway. I may need it again in a couple of years.
     
  12. UCLABB

    UCLABB Well-Known Member

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    I got a TiVo replacement the first time. The second time I said nope, I’m not going to lose all my content again. So I went with the external. As mentioned above, you don’t even need an external case, just a power supply and a molex to sata adapter and a bare drive. I think they even sell a kit with a power supply and adapter.
     
  13. bobfrank

    bobfrank Active Member

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    I wasn't expecting Tivo would make the same deal if/when the new Bolt hard drive died again. I'll probably go with an external drive when that happens. By then they probably won't be offering any Tivo that still runs TE3. I really don't want to have to move to TE4, although I'll probably be forced to do that or just use the cable company DVR. Either choice would be painful.
     
  14. wej

    wej New Member

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    For what it's worth, I got the flashing lights for the second time yesterday! About 18 months after I bought the Bolt+ I got the flashing lights with the OEM hard drive, I called and they charged me the $79 restocking fee and transferred my All-In Service to a refurbished Bolt Vox. Was cruising along for another 18 months and then that box (with the OEM hard drive) did it last night. Got off of the phone with customer service just now and this time they are sending me a Bolt Vox for free with a new power adapter. I was using the same one from the original Bolt+ because they didn't send me a new one with the last one. The TiVo service rep said that the problem is in the power adapter causing fluctuating power to the hard drive that causes the failure and not some fundamental principle of the hard drive (I am not inclined to believe him) but maybe that helps some people. Get a new power adapter before it dies!
     
    Mikeguy, kpeters59 and JoeKustra like this.
  15. Angie D

    Angie D New Member

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    Around Christmas time 2019, I got an email from TiVo saying that my Tivo Bolt had been identified has possibly susceptible to a hard drive crash and if I called by Jan 28th, they would send a replacement at no charge. I called Saturday and when I woke up Wednesday morning, the lights were flashing on the current bolt and rebooting didn't change anything. The new bolt is scheduled to arrive sometime Thursday.

    Note: this is the 2nd bolt I've owned to have a hard drive crash. The 1st one crashed about 14 months after I owned it - initially they wanted me to pay again for product lifetime service, but I told them that it's ridiculous for a hard drive to crash after 1 year when my other Tivo's have lasted at least 4 years. Product Lifetime service isn't worthwhile unless the unit's good for at least 4 years. So, they had better not try to make me pay for PLS again. If another drive crashes, I might try fixing myself or switch to my service providers' DVR .
     
  16. Mikeguy

    Mikeguy Well-Known Member

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    Your Bolt box has a 3TB drive, right? It's been determined that the Western Digital 3TB drives used in the Bolt boxes can be problematic, and so (surprisingly!) TiVo proactively has offered replacements.
     
    aaronwt likes this.

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