4 Lights Flashing on Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by JOSHSKORN, May 14, 2016.

  1. Wigohwt

    Wigohwt Member

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    If you connect just any other drive to your Bolt to test it, you will loose all your recordings.
    My idea would be to first clone your drive to the new 3.5" drive 3TB or larger to see if you can get your TiVo working with the clone.
    Like mentioned, use an external enclosure (that has its own power supply) and connect it directly to the SATA port in the Bolt, NOT the eSata port.
     
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  2. Oct 3, 2019 #482 of 506
    Robert Simandl

    Robert Simandl Member

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    New power adapter from TiVo didn't work, and replacement 3TB drives are few, far between, and hellaciously expensive. So I said the hell with it and put the original 1TB drive back in. Lights have stopped flashing and everything appears hunky dory. Now I'll likely retire it until or unless my Roamio or my fiancee's Premiere bite the dust. Thanks to everyone who replied to my issue.
     
  3. Oct 3, 2019 #483 of 506
    V7Goose

    V7Goose OTA ONLY and Loving It!

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    Just in case you didn't catch it earlier, let me briefly repeat:

    Very simple to replace a Bolt HDD with external 3.5" drive. Cheaper drives and much more reliable; the only additional cost is about $20 for an enclosure.
     
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  4. jtso

    jtso Member

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    Just to add another data point, my Bolt+ had the 4 flashing lights problem last week. After attempting to reboot (pulled the power cord) several times without success, I called TiVo and they are replacing it for free with a renewed Bolt Vox 3TB. The Bolt was bought in spring 2017 with a Product Lifetime - All In package. My Premiere (2010) and Roamio (2014) are still going strong. This was my first hardware failure, ironically on my newest unit. The Bolt sat on top of a small table out in the open by itself with no obstructions around it or on top of it, so air could easily circulate around it. The replacement Tivo should arrive tomorrow and I will likely roll back to TE3.
     
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  5. JOSHSKORN

    JOSHSKORN Member

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    Yep, that's the consensus I'm getting. The Bolt line in general is terrible quality. Hopefully Edge won't suffer the same fate.

    Sent from my SM-N960U using Tapatalk
     
  6. David K

    David K New Member

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    Woke up this morning to 4 flashing lights on the bolt+. Called TiVo, they are sending a free replacement even though I bought it spring of 2017. They are charging me $500 for preshipping the replacement TiVo and will refund it once they receive the defective unit.

    still trying to figure out if I can get the recording off the old drive and get it into the new TiVo before I ship it back though...
     
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  7. V7Goose

    V7Goose OTA ONLY and Loving It!

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    Very unlikely - see this post for more information on two possibilities (both with low probability of success):Tivo Bolt+ died (4 flashing lights)

    Your existing Bolt MUST be working to access the recordings on it in any way. In short, if you can still access your recordings by either using a new power supply or a clone of the drive, then there was absolutely no reason you needed a replacement from TiVo.
     
  8. David K

    David K New Member

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    yeah, I pulled the drive, hooked it up to my laptop and ran the WD lifeguard diagnostics on the drive.

    The drive failed the S.M.A.R.T. Test. The reallocated sector count was 133 with a threshold of 140. Seems like the drive is indeed failing. Running an extended diag on it now but it’ll take over 30 hours to run.

    I’m not sure I’m accomplishing anything though. I think this is a losing battle.




     
  9. David K

    David K New Member

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    Oct 20, 2019
    Oooooo. Even worse, I put a 320gb drive in the TiVo just to get it up and running so I could watch TV yesterday. Seems that this kills any opportunity to try to recover the recordings.

    I forgot all about the marriage to the drive that TiVo does when it initialized the new drive.

    Oh well. Live and learn

     
  10. Wigohwt

    Wigohwt Member

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    Once the drive fails the "Quick" test, there's no point on doing the "Extended" test.

    Yes, the recovery clone must be done prior to the final HDD replacement.

    A shame TiVo has done this with the Bolt. I strongly suspect the Edge will be the same.
     
  11. Glenn Williams

    Glenn Williams New Member

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    I also have a Bolt + bought in spring of 2017. I called (unfortunately before reading this) about the flashing lights and was charged a replacement fee of $149. My Bolt + was 3TB with Lifetime Service.
     
  12. Wigohwt

    Wigohwt Member

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    Do you still have your Bolt, or did you already ship it?
     
  13. Nov 1, 2019 #493 of 506
    Glenn Williams

    Glenn Williams New Member

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    I still have it, but I'll be shipping it back soon.
     
  14. Nov 1, 2019 #494 of 506
    Wigohwt

    Wigohwt Member

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    I was going to say you could have tried to cancel your order and try to clone/replace the HDD instead, but I see in another thread you have received your replacement. Sorry it was defective.

    Since your final replacement will be blank anyway, and if you had or want to go back to TE3, this will be the time to do it before any new recordings.
     
  15. Nov 2, 2019 #495 of 506
    Glenn Williams

    Glenn Williams New Member

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    David and I have the same problem on the same model, and both of ours were bought approximately the same time (Spring 2017). He called in 5 days before I did, and was charged nothing. I got charged $149. I opened a case to ask why I had been charged $149 when others had been charged much less (or like David, nothing at all). The sidestepped the question, answering that:

    "We apologize for the inconvenience this might have caused you. Since your DVR already exceeds the 90 day warranty, a replacement fee of 149$ is charged. For more information please check this link. TiVo Warranty Information"

    (Tivo Customer Support Community)

    If you check the link, it says that the replacement fee is actually $49, and the article was last updated on Oct. 30, 2019.

    I'm also dealing with another issue reactivating another TiVO box I have. My credit card changed and the warning emails went to my Spam folder. I can take the blame for that, but there was an issue reactivating it when I called in, and that has persisted for 6 days (they say it will be reactivated by next Tuesday or so now.

    I'm following up on this, hopefully I'll get all of this straightened out.
     
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  16. Nov 4, 2019 #496 of 506
    Wigohwt

    Wigohwt Member

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    It's odd, it's also has "TiVo's Continual Care warranty covers your TiVo BOLT or TiVo Roamio for the uninterrupted duration of your monthly or annual TiVo service subscription." Why the distinction from lifetime?
     
  17. Nov 4, 2019 #497 of 506
    Slumpert

    Slumpert Member

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    I thought that was the exact definition of the lifetime option. You paid for subscription until the unit dies. Whether one year or a dozen, once it breaks your done.

    This whole pay for a exchange seems totally above and beyond what we would be entitled too.
     
  18. Nov 4, 2019 #498 of 506
    V7Goose

    V7Goose OTA ONLY and Loving It!

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    Because the whole thing with Lifetime (now called All-In) is that you only pay a one-time huge cost up front, and then all the risk is yours about how long the hardware will last. In fact, TiVo actually WANTS your lifetime box to die, because that is the only way the Lifetime service can terminate (and they are not making any more money off of you), so they are not about to continue to provide any type of warranty or replacement coverage on it. If you are continuing to pay monthly or annual service fees, then their incentive is to do whatever they can to keep that income stream coming, and a cheap replacement is going to cost them a lot less than someone cancelling their service.

    The Bolt has been the only exception to this (an UNOFFICIAL exception), apparently because the huge number of failures with that toy 2.5" drive they use has given them a black eye on how crappy their current hardware is, so they have started replacing even lifetime Bolts for free, at least for most people. Unfortunately, TiVo No-Help Support has a long history of charging whatever they can sucker people into paying for a replacement, so the ones that get it cheap or free are the people who keep pushing back at them.
     
    Last edited: Nov 4, 2019
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  19. Nov 4, 2019 #499 of 506
    V7Goose

    V7Goose OTA ONLY and Loving It!

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    As far as I am concerned, it is MUCH smarter to replace the failed drive in a Bolt yourself instead of letting TiVo send you a "refurbished" box.

    I do not believe that TiVo "refurbishes" anything - those are nothing more than boxes that someone else has already returned at least once (usually because something is BROKEN), so getting a "refurbished" box in exchange for a failed HDD often means you also get new problems and need to fight for multiple exchanges until you get one that actually works.

    If you have a Bolt that was working fine until the hard drive died, take the opportunity to connect a new 3TB WD Red 3.5" drive to that box with an external enclosure and have a much more reliable Bolt for the future!
     
    Last edited: Nov 4, 2019
    UCLABB likes this.
  20. Nov 4, 2019 #500 of 506
    Mikeguy

    Mikeguy Well-Known Member

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    That might be part of t, but I also think that TiVo has supplied new boxes in the guise of the term "refurbished." I think that manufacturers do this to open up a new retail avenue without cannibalizing their regular chains.
     

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