3.0 Spontaneously Turns TiVo Off

Discussion in 'TiVo Help Center' started by DaveLessnau, Jun 7, 2002.

  1. Feb 7, 2003 #41 of 142
    DaveLessnau

    DaveLessnau Love My TiVo!

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    USA

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    If you call Philips, most likely they'll want to charge you $25 to even talk to you. But, definitely inform TiVo (either via email or by phone).
     
  2. Feb 9, 2003 #42 of 142
    Polcamilla

    Polcamilla -b±√(b^2 - 4ac)/2a

    16,281
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    Nov 7, 2001
    Yeah, I know. That's why I called TiVo first and made it clear that the problem was being reported on Phillips, Sony, and S2 units. The low-level tech's knee-jerk response was "Hardware problem! Call Phillips!", which is why I escalated to the supervisor.

    (*sigh*)
     
  3. Feb 13, 2003 #43 of 142
    ahaines

    ahaines New Member

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    Nov 18, 2000
    Pepperell,...
    Add me to the list of hey I got the same problem
     
  4. Feb 20, 2003 #44 of 142
    martinp13

    martinp13 Roller coaster addict :)

    12,103
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    Mar 19, 2001
    Fort Worth, TX
    My olde Series 1 (Philips 30) did it too. At first I had no lights, but it responded to the remote. The next morning, no lights, wouldn't respond to remote. I unplugged and replugged and it came up fine and has been ok since.
     
  5. Mar 4, 2003 #45 of 142
    ronsch

    ronsch Active Member

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    This problem hit my unit for the first time on Monday morning. I left it recording Dead Zone on USA Sunday night and put it into standby, which I usually do. Monday morning I went to check overnight recordings and got zero response from the remote although I could still hear the disks spinning. I rebooted and everything came up fine. I discovered that a suggestion had been recorded on Cinemax at 11:20. On the system information screen was a failed daily call at 1:23am, error unknown. There was a scheduled recording of Northern Exposure on Hallmark at 2:00 but what I got was an hour long chunk of a movie on Cinemax. Channel didn't change. Two more suggestions and the service data download also got Cinemax.

    The point where everything went south appears to be the failed attempt to do the daily call. Everything was fine before that and although recording was still working afterward, channel changes and the remote were not.
     
  6. Mar 19, 2003 #46 of 142
    Ruth

    Ruth Well-Known Member

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    Another data point: This happened to me again today. Exactly the same. TiVo reports "Failed. Unknown Error" at 8:26 a.m.; shows after that recorded at the correct times, but no channel changes; when I came home TiVo had no lights on and was unresponsive to remote; all seems fine when rebooted.

    Buffy was a rerun, right? If this happens during the NCAA tournament, I am going to get mad.
     
  7. Mar 22, 2003 #47 of 142
    DaveLessnau

    DaveLessnau Love My TiVo!

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    Happened again on my Philips last night. Has anyone had this happen on anything other than 3.0?
     
  8. Mar 25, 2003 #48 of 142
    pfriedel

    pfriedel New Member

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    Mar 25, 2003
    I'll chime in, too - actually got an idea of the uptime tonight - came home from work around 6:30pm-ish, found it was stalled, so I rebooted it and noticed that it had recorded Stargate at 6 without changing the channel (through the blaster), giving me about an hour of Friends and Everyone Loves Raymond.

    Went off to fiddle with some other stuff and came up around 11pm to find that it had locked up and gone to blackscreen again. Yay for about 4 hours of uptime.

    It's been doing this for about a week now - it started out slow, but it seems to be accelerating.

    Aside from whether the front LEDs are on or not (I don't remember which they were), I had all the symptoms - Call failed for an unknown reason, remote ranging from "slow" to "glacial" (took 5 minutes for it to acknowledge me hitting select, while I read the forums, ferinstance) to "unresponsive", etc. Temperature is 36C, so not unusually hot.

    *sigh* Was kinda looking for an excuse to get a S2, but I'd hoped it wouldn't be like this.
     
  9. Mar 25, 2003 #49 of 142
    davepacrat

    davepacrat New Member

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    Mar 25, 2003
    First, thanks for all of your posts, because they helped me diagnose (if not solve, unfortunately) what just happened to my good old 112 today. I was upstairs when it started recording something at noon, and when I came down at 12:30, all I could do with the remote was turn the tv on and off and adjust the tv volume, but no tivo response. Then I saw the lights on the unit were out, so I ran upstairs to check online--nothing on tivo.com, but I found the link to this site, and lots of similar stories. I went back down and power cycled my unit, and it came back up--same failed call error (call initiated after the program began recording), and same story--the program had recorded fine, even though the unit was on down/standby/whatever. An hour later, the unit made another call out, and that went fine.

    So...I called TIVO, and the rep had "Never heard of the problem"--after she put me on hold for 10 minutes or so, she came back and said the "second level tech" had also never heard of it, and furthermore, that they have a 'good' info system, so that, if other reps knew of the problem, it would be posted there. She opened a case for me, but said I really should call Philips if it happened again, since they now do "their own support". When I pointed out that it seemed from this board like it was a software issue, she seemed unconvinced ("if it were, we would know about it"). She did say they knew about this board, and since I told her there were at least 3 pgs of comments on this issue, that she would "check it out".

    Fingers crossed that they believe and deal with it, and that we don't see any more repeats!:confused:
     
  10. Mar 26, 2003 #50 of 142
    pfriedel

    pfriedel New Member

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    Mar 25, 2003
    So I picked up a Series2 last night, and was having the same slow remote response. I was worried, but figured it was because it was busy doing the guided setup processing, and didn't worry about it. This morning, it was still slow and sloppy about remote control, and the blaster was hit and miss. Uh-oh, I thought.

    I discovered a remote control upside down, pointing away from the entertainment center. Nothing _really_ unusual, really. Well, once I picked it up and pointed it into a dark corner, the IR lag stopped. Completely.

    I'm guessing that the stereo remote was spewing IR noise to the room, causing 2 problems: 1) any signals from the TiVo remote were being mostly overpowered by the IR coming from the stereo remote, and 2) I suspect the TiVo was busy decoding and throwing away bad IR packets for long enough that it eventually crashed. (I suspect the TiVo decodes the IR in software, which could cause problems like that.)

    So, totally freak occurrence that somehow the stereo remote was spewing IR when by all rights it shouldn't have been. *shrug* Wanted a S2 for the speed anyway - the S1 was kinda chugging along through the mass of channels I have available and the S2 seems much faster.
     
  11. Apr 10, 2003 #51 of 142
    snoop

    snoop Member

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    As a follow on and fyi, this has now happened to me three times, all on the same tivo, havent seen it at all on the other four. About 3-4 months between occurrences, all report 'failed call'. Updating via tivonet, and i dont even have a phone line installed, so no interruptus of the phone line, although perhaps my cable modem went out in mid update. No response to the remote, channels recorded via RF from cable work fine, although it still wont change channels on the satellite via the infrared dingy. Power cycle resolves it. Only other thing I can offer is that this unit gets less use, both recording and watching, than my other tivos. Its my 'backup' for conflict resolution, so it only records 5-10 shows a week and I might only sit down to watch it once a week or so. May be my imagination but it seems to me that its incidence of failure is when its been a while (say a week) since i've used it.

    Guess is that either the power to these devices (front panel leds, remote receiver, infrared blaster) has been disrupted, or a software module that handles this piece of the machines bus went to sleep. I seem to remember someone telling me something about why the lights blink on the front panel when its beginning a daily call. It never did that pre v2.0, it started then. They said something about the encryption chip was just now being used for a certain set of tasks and that when that was doing some particular activity the software momentarily couldnt keep the lights on, so they blinked. Something about them being on the same bus or something. I wish I remembered more than that but clearly this was a couple of years ago. I wonder if some problem with the encryption chip or the s/w driving it locking up takes down this 'piece' of the system while the rest merrily runs on. Also wonder why i'm only seeing it on one tivo, and didnt see it on that box for 3+ years...

    Sad that tivo isnt picking up on this, as clearly many people have reported it. Modern tech support at work...tell them its a hardware problem or to power cycle it.
     
  12. Apr 12, 2003 #52 of 142
    Steward356

    Steward356 New Member

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    Apr 12, 2003
    I just started having the problem with my Series1 SVR2000 Sony TiVo this week; I just spoke with Sony, and they told me to do a "Clear and Delete Everything", which they claim will reformat the hard-drive and rebuild the system software. Argh.
     
  13. Apr 12, 2003 #53 of 142
    MJGunn

    MJGunn New Member

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    steward, I could be wrong, but if I had to guess, I would say thats just Sony telling you to do it, hoping it will fix it....having no idea if it really will or not.
     
  14. Apr 15, 2003 #54 of 142
    snoop

    snoop Member

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    A clear and delete all with neither reformat your hard drive nor rebuild the system software. All it does is wipe any built or downloaded data files, along with all your recordings, allowing the tivo to rebuild all of the information (with considerable help from you in terms of re-entering season passes, etc). If it were a corrupted or bolluxed database causing the problem then a clear and delete all would be helpful. However (while you never know...) I would doubt that a database flaw or corruption would cause a problem that only manifested itself every few months.

    Seems to be either a very unusual hardware or software (or perhaps both) situation that is a rarity and is dependent on a particular setup or hardware config. One of those "three things happening independently at the same time" deals.

    I'm curious if this has happened to anyone with a series 2. If its just a once in a while glitch with the series 1 I would doubt we'll ever see any investigation on it. The S1 seems to be in tivo's rear view mirror at this point.

    I'm going to be reconfiguring my tivo to cable only as i'm dropping my satellite service in favor of cable. That takes out the infrared transmitter/receiver. I'll report back if the problem reiterates with that out of the loop. Perhaps its a power supply trip when the box is changing channels, turning on the record lights, and its just started a download via the tivonet card ?!?
     
  15. Apr 23, 2003 #55 of 142
    JPriller

    JPriller just some guy

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    Lansing, MI
    Happened again. Series 1 Philips HDR212. Both LEDs off, no response to remote, reboot fixed. System information showed "unknown error" for last call (I use serial line/PPP). All shows when it was in that state seemed to have recorded okay (I don't have a cable box).
     
  16. May 22, 2003 #56 of 142
    Ruth

    Ruth Well-Known Member

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    Happenned again to me last night. Just the same as my last post in this thread. Kinda getting irritated. Does anyone know anything more about "Failed. Unknown Error"? Like other symptoms it might bring with it? Or what causes it?
     
  17. May 22, 2003 #57 of 142
    LifeIsABeach

    LifeIsABeach Active Member

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    Feb 28, 2001
    Drexel Hill, PA
    I had been thinking about starting a thread about this, but just assumed my modem was going bad. How did I ever miss so many threads on this topic? I get this problem about once a month. Sometimes when my daily call is made the green light will flash on and off. I hold my breath each time because if it stays off then I have the problem and need to reboot. Most times it is okay, but it is really annoying when the problem occurs.
     
  18. May 30, 2003 #58 of 142
    tlc

    tlc Active Member

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    May 29, 2002
    Just adding a "me too". First time I've seen this.

    HD312, larger hard drive mod, no other mods.

    Home from work, find black screen on all outputs.
    Notice that the green led is out.
    Wife says she noticed it was out this morning (but never turned on the TV).
    Pull the plug, & replug. Comes up ok.
    Sysinfo says last call was 6:37 AM and it "Failed. Unknown error."
    Test call worked. Didn't try a daily call.
    It had recorded 3 shows in that time frame, but failed to change the channel when doing so.
    Operating normally now.

    -tlc
     
  19. Jul 11, 2003 #59 of 142
    Ruth

    Ruth Well-Known Member

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    I guess my TiVo just likes to have unknown errors every two months or so. Yesterday, again. :(
     
  20. Aug 27, 2003 #60 of 142
    phone1

    phone1 ?????????

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    This happened to my SVR-2000 which has been running fine on 3.0 for some time.
     

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