21.8.1 Rc 6. No 4K in Netflix, broken!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by JACKASTOR, May 23, 2018.

  1. EricNH

    EricNH New Member

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    I have the same problem of an old version of netflix (2014) on my Bolt running 21.8.1.RC6

    (and I'm not in Canada)
     
    Last edited: Jun 16, 2018
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  2. JACKASTOR

    JACKASTOR Active Member

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    ONTARIO,...
    Being in Canada or not as you have just pointed out has no bearing on Netflix except that content is directed by geographic limitations, such as a show might be available in the United States, but not in Canada yet and vice versa ..
     
  3. JACKASTOR

    JACKASTOR Active Member

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    Still broken. Still outdated. Still stated by Netflix support it’s tivo that is to blame.
     
  4. JACKASTOR

    JACKASTOR Active Member

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    Still broken. Still outdated up. Still not playing 4K. Nice to see how well TiVo works to fix things.
     
  5. randyb359

    randyb359 Active Member

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    The best way to be sure no one helps you is to display the attitude you have in this thread. Tivo Ted was trying to help and you were a jerk. He was going beyond the scope of his job to try and help and you complained his suggestions were stupid and he wasn't moving fast enough. Why would he put in the effort to help someone who is being a jerk to him. You know the old saying - you catch more flies with honey than vinegar(not sure why anyone would want to catch flies)
     
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  6. JACKASTOR

    JACKASTOR Active Member

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    Interesting, tact. So you think one should praise the heck out of a lack of result. Than to make a negative comment. Fix the problem and than I’ll have a positive thing to say. Do nothing and your gonna get negative comments..
     
  7. Mikeguy

    Mikeguy Well-Known Member

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    You might try, hey @TiVo_Ted, thanks for looking into this--any update on what's happening and a fix? (Including because, despite your assumption, things actually may be happening, that you're just not aware of.)


    (I can't believe that I'm suggesting consideration to someone in Canada. ;) )

    Also, it might help if you actually called TiVo_Ted's attention to your request by formally replying to or addressing him here, to try to help assure that he sees it (as done above)--he may not actively be sitting there unilaterally monitoring this thread or your postings.


     
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  8. randyb359

    randyb359 Active Member

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    I am saying you should be nice when asking someone for help. I have worked in retail for a few years and most people I worked with would go out of their way to help if you are nice to them. If you are a jerk they will do the absolute minimum required. Let me tell you a story to help illustrate how being a jerk is counter productive.

    When the Iphone 6s came out if you called customer care and asked they would make you upgrade eligible if you were at least 12 months into your 2 year contract. I had a customer come in complaining he only had 2 months left on his contract and they would not let him upgrade. He said they kept transferring him and saying they would put him through to a supervisor then someone would pick up the phone who was not a supervisor and no one would help him. He was being a jerk but i thought it was understandable because of the run around he was getting. That made no sense to me since I know customer care was letting everyone upgrade early. So I looked into the notes and the first note was "customer called in and demanded to be made upgrade eligible." Now it was clear. He was being a jerk from the start so they refused to bend the rule that you can not upgrade until your 2 year contract was up.
     
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  9. viperdiablo

    viperdiablo New Member

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    Just glancing over this thread. I see the back and forth wether TiVo is certified Netflix 4K product in Canada. Just curious if it wasn’t a certified 4K Netflix product in Canada why would Netflix’s own website state that it is? Am I missing something ?
    BB4332B6-1561-4194-9353-5A01D308CFDE.png
     
  10. Diana Collins

    Diana Collins Well-Known Member TCF Club

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    No, they don't. Your TiVo sends it's ID number to Netflix, and Netflix directs it to download the correct App version. So Netflix support says it is a TiVo problem and you believe them? In my experience, almost all CS agents (including Netflix's) will blame the "other guy" first.

    It COULD be a problem of some Bolts sending the wrong ID, which would make it TiVo's problem, OR it could be that Netflix's database is messed up and some IDs are being pointed at an old build, which would be a Netflix problem.

    You really need to chill...it is only TV.
     
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  11. JACKASTOR

    JACKASTOR Active Member

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    No it’s not just tv it’s a paid service.
     
  12. Diana Collins

    Diana Collins Well-Known Member TCF Club

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    Which service are you referring to? The TiVo service, which allows you to receive broadcast audio-visual content and record it for later playback? Or are you talking about the Netflix service that streams similar content to your home?

    In neither case are you "paying" for the app on your TiVo. You have such apps because of a deal between TiVo and the streaming service providers. The only entity you PAY for 4K access is Netflix. The TiVo fee does not include any such service...if it did, you'd pay more than someone with a Roamio. You have already determined the problem to be the Netflix app version, which is supplied by Netflix. I would submit that it is FAR more likely that the problem is bad ESN entries at Netflix's end.
     
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  13. JACKASTOR

    JACKASTOR Active Member

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    Nope. It’s the lack of paying attention to things that TiVo has become known for lately.
     
  14. JACKASTOR

    JACKASTOR Active Member

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    Nice to see that TiVo doesn’t do anything to resolve this issue even though they say they will.
     
  15. coopertwist

    coopertwist New Member

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    So is this just you that is having this problem? I have the same build and I get Ultra HD to play. IMG_5789.JPG IMG_5790.JPG
     
  16. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Didn’t they also tell you that Netflix app isn’t supported by Bolt in Canada?
     
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  17. HerronScott

    HerronScott Well-Known Member

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    I was wondering why no one else was reporting this issue (either not getting Ultra HD or having an old Netflix build number). Be nice to get some more data points.

    Scott
     
  18. JACKASTOR

    JACKASTOR Active Member

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    Yes they have outright lied about that. See the following

     
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  19. JACKASTOR

    JACKASTOR Active Member

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    There are others who pay for 4K service that are not getting it. As TiVo ted admitted. But unless you subscribe to 4K Netflix u would not know you have an issue with not getting the resolution.
     
  20. HerronScott

    HerronScott Well-Known Member

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    Except coopertwist is getting it with the same version so it would be interesting to have more reports one way or the other from other users here. You would think there might be more than 2 TiVo users subscribing to Netflix with 4k service (we're not so can't test).

    Scott
     

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