21.8.1 Rc 6. No 4K in Netflix, broken!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by JACKASTOR, May 23, 2018.

  1. TiVo_Ted

    TiVo_Ted Well-Known Member

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    I’m really trying to figure out what’s going on here. Something is happening on the Netflix side. A change we made may have triggered it, but we haven’t been able to figure out what yet
     
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  2. Ilovemyteevo

    Ilovemyteevo New Member

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    So I checked again this morning and 4k Netflix on my bolt is back. I tried multiple shows. With the exception of Black Mirror. That will stay only at 1080p. I then tried Netflix on my non tivo device (tv) and the same Black Mirror will only stream in 1080p even though it's listed as 4K/HDR. So my Netflix on bolt and mini vox are able to stream 4k/uhd again.
     
    bostlaw likes this.
  3. bostlaw

    bostlaw Member

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    My Bolt continues to stream 4K Netflix... I wonder if the cure has reached Canada..............
     
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  4. JACKASTOR

    JACKASTOR Active Member

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    ONTARIO,...
    Nay
     
  5. Furmaniac

    Furmaniac Active Member

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    Regarding the right version of Netflix, I notice that the TiVo apps do not allow you to use the remote microphone.
    My Smart LG OLED TV has a remote w/ a mic. The TV's apps do have a microphone on their screen ... and I can use the TV remote in the apps. Shouldn't Tivo apps be doing this?
     
  6. JACKASTOR

    JACKASTOR Active Member

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    ONTARIO,...
    Exit Netflix and reload it.
     
  7. JACKASTOR

    JACKASTOR Active Member

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    ONTARIO,...
    Still awaiting. A fix.
     
  8. Diana Collins

    Diana Collins Well-Known Member TCF Club

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    As I understand the process, there are two checks that the Netflix app makes before offering 4K. One is obviously to check that you subscribe to 4K, the second being that the host device supports 4K.

    So, one of two things is likely...either the latest Netflix app isn't reading one or both check flags correctly, or the Bolt isn't returning the correct value for a 4K capable player. So, it could be either a Netflix issue or a Bolt issue.
     
  9. JACKASTOR

    JACKASTOR Active Member

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    Well it’s quite apparent that TiVo Ted is a fail on getting this issue resolved. Big talk but very little effort made on TiVo’s part. Very disappointing
     
  10. CloudAtlas

    CloudAtlas Bryan TCF Club

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    If you really cared about Netflix in 4K you’d be watching it on your Vizio smart TV. No timeline was given and it will be fixed once there’s a solution. It’s not like Ted’s trouble shooting the problem himself...
     
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  11. JACKASTOR

    JACKASTOR Active Member

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    First off it is TiVo teds problem as he represents TiVo here. Secondly I have my bolt for 4 k content and that’s what I use as it’s convenient. It’s beyond stupid that the evidence is obvious to see it’s due to an outdated Netflix that has broken key features. Including the ability to add profiles. You may trivialize all you want that’s your prerogative.
     
  12. compnurd

    compnurd Well-Known Member

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    I agree. Then do add to the fact he is using it on a device that technically it should not work on because he is in Canada
     
  13. randyb359

    randyb359 Active Member

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    Nothing is ever obvious with software bugs. If they were there would not be so many of them.
     
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  14. JACKASTOR

    JACKASTOR Active Member

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    Although in this case it’s blaringliy obvious. As from the pictures posted you can see the date stamp of the load for Netflix. And the buggy software is outdated by several years..
     
  15. compnurd

    compnurd Well-Known Member

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    And as ted said. This load comes from Netflix. The apps are dynamic. You could be getting the wrong load because you are using a non certified device in Canada
     
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  16. JACKASTOR

    JACKASTOR Active Member

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    Except for the fact that they are directed to load the content from TiVo. Meaning TiVo tells them where to load from. Bull crap when is a bolt a non certified device? You really have no understanding of the problem. As is depicted in the images you can see the date stamps of the correct versions of Netflix. And as Netflix has already indicated this is TiVo’s created issue.
     
  17. compnurd

    compnurd Well-Known Member

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    He replied on an earlier post that the bolt is not certified for Netflix 4K in Canada. That is where I got it from maybe you should read teds responses. Post 12 to be exact. And I haven’t seen anywhere Netflix stating this is a tivo issue. The only information I have seen it Tivo indicating it is a Netflix issue
     
  18. JACKASTOR

    JACKASTOR Active Member

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    No he did not. Pay attention to the facts.
     
  19. compnurd

    compnurd Well-Known Member

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    Here it is again for you

    Our app on BOLT is not technically certified for use in Canada
    he literally said that there app is technically not certified for 4K in Canada. If I were him at this point I wouldn’t help you. Hope you cancel and deal with the loss of your subscription
     
    Last edited: Jun 10, 2018
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  20. JACKASTOR

    JACKASTOR Active Member

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    ONTARIO,...
    So still broken.
     

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