21.8.1 Rc 6. No 4K in Netflix, broken!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by JACKASTOR, May 23, 2018.

  1. JACKASTOR

    JACKASTOR Active Member

    767
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    May 26, 2011
    ONTARIO,...
    Is it possible to resend the update? Maybe it was corrupted.
     
  2. Alexa94

    Alexa94 New Member

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    May 25, 2018
    Sorry, my bad. I thought both have the same solution.
     
  3. JACKASTOR

    JACKASTOR Active Member

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    May 26, 2011
    ONTARIO,...
    But it was a nice suggestion!
     
  4. carterblumeyer

    carterblumeyer Member

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    Nov 9, 2003
    Running the same issues however running 20.6.4RC42 non Hydra (tried it once waiting for it to bring alot of the old feel) it is running at 1080 even though the title of the program will state 4k Ultra..

    Sent from my ONEPLUS A5000 using Tapatalk
     
  5. JACKASTOR

    JACKASTOR Active Member

    767
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    May 26, 2011
    ONTARIO,...
    I don’t think this is limited. I think it’s something wrong on TiVo’s end. I downgraded on the theory that it was a corrupted update. The result the same. I am not happiest right now.
     
  6. Ilovemyteevo

    Ilovemyteevo New Member

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    Sep 11, 2007
    San Diego
    I haven't been able to get 4k on my boxes either lately. Mini vox only displays HD icon, but account info still shows I have UHD. Bolt displays UHD icon but will only go up to 1080p. 4k was fine not too long ago.
     
    JACKASTOR likes this.
  7. JACKASTOR

    JACKASTOR Active Member

    767
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    May 26, 2011
    ONTARIO,...
    Have you checked to see what the Netflix ui information is like in the pictures of my post?
     
  8. bostlaw

    bostlaw Member

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    May 16, 2005
    I have the same issue...1080 through the Netflix app on the Bolt....4K through the Netflix app on my Samsung... 4K through all other UHD TVs in house and through Roku Ultra...
     
    Last edited: May 30, 2018
    JACKASTOR likes this.
  9. JACKASTOR

    JACKASTOR Active Member

    767
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    May 26, 2011
    ONTARIO,...
    You know what I notice when you talk to TiVo support? They do not listen, the bluster ahead with no rhyme or reason as to what’s going on. You explain the situation and they completely ignore what you said. Repeat guided setup, reboot, downgrade reupgrade, all things you painfully explained to them over and over. And they just say the same thing repeat and redo all the steps you have done. Very tired of this lack of response. The situation is simple they are loading an outdated version of Netflix and that’s all there is to it.
     
    computersteve likes this.
  10. TiVo_Ted

    TiVo_Ted Well-Known Member

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    Pleasanton,...
    I’m working with the apps team to figure out what’s going on here. Apps are provisioned based on TSN prefix and SW version. Then NF determines whether and when you get 4K. This is also dependent on your subscription with NF. Not all subscriptions include access to 4K. Need to narrow down the variables here.
     
  11. Ilovemyteevo

    Ilovemyteevo New Member

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    Sep 11, 2007
    San Diego
    Looks like i have the same version of netflix as you on my bolt. I checked my mini last night and now it shows UHD icon on shows and plays in 4k/UHD. Bolt still only goes up to 1080p. My bolt app is missing the "+" icon to add more profiles. I also noticed that the "categories" icon is missing from netflix menu (see pics). Mini vox still has them. Note these are recent changes just over the last week or two. So it looks like the app was updated sometime recently.

    I tried signing out/in again and rebooting but Bolt still will not move beyond 1080p. I also verified my account with a non tivo device and it plays 4k w/ HDR!!!!

    @TiVo_Ted I hope you guys are still on track to give us HDR this year! Should the latest netflix app be missing the "+" to add more profiles??

    IMG_20180529_202728.jpg IMG_20180529_202647.jpg
     
    Last edited: May 30, 2018
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  12. JACKASTOR

    JACKASTOR Active Member

    767
    135
    May 26, 2011
    ONTARIO,...
    For those of you with no issues that your aware of reloading your Netflix may break your Netflix. So don’t reload/reboot until this issue is resolved.
     
    Last edited: May 30, 2018
  13. TiVo_Ted

    TiVo_Ted Well-Known Member

    521
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    Oct 3, 2000
    Pleasanton,...
    Guys,

    I’m going to file a bug on this and have Netflix investigate. It turns out the app loads dynamically from them, so it doesn’t appear to be an issue on the TiVo side. Just to be sure, can you please verify each of the steps in this support article? Even if 4K was working before, I need you to confirm before I escalate.

    TiVo Customer Support
     
  14. JACKASTOR

    JACKASTOR Active Member

    767
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    May 26, 2011
    ONTARIO,...
    That doesn’t help anyone
     
  15. compnurd

    compnurd Well-Known Member

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    Oct 6, 2011
    Instead of being an ass. You could do what he asks. If you don’t want to then use another smart device to access Netflix until someone else actually works with him
     
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  16. JACKASTOR

    JACKASTOR Active Member

    767
    135
    May 26, 2011
    ONTARIO,...
    The link doesn’t offer trouble shooting in any way or form so what is there to say? Netflix says it’s tivos issue.
     
  17. randyb359

    randyb359 Active Member

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    Jan 3, 2009
    You could have said that instead of being a jerk.
     
    tim1724, CloudAtlas and cherry ghost like this.
  18. Ilovemyteevo

    Ilovemyteevo New Member

    11
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    Sep 11, 2007
    San Diego
    Hi Ted,

    Verified again that my box is compatible. I'm using the hdmi cable that came with the bolt. Tivo says hdcp 2.2 is enabled, and tivo output is set to auto and tv shows 4k resolution

    Thanks
     
  19. bostlaw

    bostlaw Member

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    3
    May 16, 2005
    I fear this comment will not be particularly helpful, but for the sake of sharing information....I have made no changes whatsoever to my set up or settings, and for some reason, my Bolt is back to displaying 4K on the Netflix app as of this morning....The Netflix version number appears to be the same as it has been for the past several days when it would not exceed 1080....
     
  20. Ilovemyteevo

    Ilovemyteevo New Member

    11
    4
    Sep 11, 2007
    San Diego
    I checked mine this morning and it still will not go beyond 1080 on my bolt.
     

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