21.8.1 Rc 6. No 4K in Netflix, broken!

I’m seeing the same here myself, I have the 4K shows, but when I play them and hit the info button it’s only showing 1080.

 

Same behavior here as well. Just checked my Samsung TV and it will play Netflix in 4K no problem. Inside the Netflix app on my TV it shows it go up to 15 Mbps and 2160, the Bolt Netflix app hangs around 5ish and only 1080.

 

To fix the common issue like this. It is possible to reinstall the Netflix app on your TV smart Hub without going through any complex procedure.

Here are the steps to reinstall the Netflix app:

1. Open your smart TV, connect to the internet and go to Smart Hub main menu.
2. Now Press “Fast Forward> 289> Rewind”, a window will appear saying “Internet Service Location Setup”.
3. Now Select the country where Netflix app is not available on Smart TVs such as Afghanistan or Syria (don’t worry about the language, you can change it later)
4. Smart Hub automatically will start deleting the apps and install those apps which are available in your selected country
5. A window will appear “Terms and Conditions”, Click “Agree”
6. Now wait for the notification “Services Updated”
7. The Smart Hub menu will show all the available apps according to the selected country
8. Now Press “Fast Forward > 289 > Rewind, set the location to your home country (Make sure Netflix is available in your home country)
9. The Smart Hub will automatically start deleting the apps and reinstall them according to your country
10. Now the Netflix app reinstalls automatically and you can enjoy your favorite TV shows and movies

However, this is not the only solution for Netflix not working on Samsung Smart TV, but it is highly recommended by many users.

Source: Quick Solutions for Netflix not working on Samsung Smart TV

 

Can you please try something? In the TV resolution settings on the TiVo, deselect Auto and only check the 4K resolutions. Then, try Netflix and see if the bitrate goes up to where it should be for 4K. Also, is this a BOLT or MINI?


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Cogeco? Are you in Canada?


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And Netflix just stopped working in 4K with this latest release? Our app on BOLT is not technically certified for use in Canada. If you PM me your TSN, I can have someone take a look at your configuration.


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Sorry, I thought you actually wanted help with your issue.


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TiVo apps aren’t installed with the OS version anymore than apps on your phone are. Your images pointed out a provisioning problem, which is why I asked for your TSN. I know how the system works. I am running the same version of Hydra on 3 TiVo boxes with 3 different Netflix versions.

 

Thanks for sending your TSN. I’m using a similar BOLT and 4K is working fine. It will be interesting to figure out what’s happening here.