Separate names with a comma.
Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by dfriedland, Oct 10, 2002.
lol get their names next time and call again
My story is a good one. I signed up for DirecTV last fall using the NFL Season Pass package that gave me all the NFL games along with the platinum package for about $45/mo. That deal expired at the end of the year so I called D* (the 800-DIRECTV number) a week or so ago expecting to select a more basic package. First I made sure the NFL package would not auto-renew and then I said:
I need to change my package but can I ask you something? I heard you can get a $20/mo discount on the Platinum package, is that true?
The nice woman on the other end of the line immediately replied, "Sure we can do that for six months, if you are willing to extend your service commit for one year." "Sold!"
The entire call took less than five minutes (I was never on hold either). Now on my bill there is a new line that says "6 mo Spec Discount -$20". They even back filled it for the January bill which technical came after the NFL deal expired and before I called to change, something I wasn't at all expecting. My sidebar on the site still says "1 year commitment" just as it did when I had the NFL package.
The experience was night-and-day different than the dealings with cable companies I've had in the past. I could not be happier with DTV customer service.
Do you need a DirecTivo for this offer or no?
NO! you don't need DirecTiVo for this offer. Just DirecTv!
I just called and got the $20 off Premiere......
The CSR answered.....
I said "I was looking to save money on my DirectTV....need to cut down some bills.....I have the Premiere package and was wondering if you were still offering the $20/month off of the package if I make a new 1 year committment."
She said "let me check..."
She came back and said "Yes, we still have that offer......it is $20 off for 6 months and you have to keep at least the Total Choice package for the year"
I said "Oh.....I could downgrade my package in less than a year, if I wish, as long as I have at least the $31.99 package?".
She said "Yes"
So....I got the $20 off.....again.
There is no good reason to ever tell DirecTV that you saw something on this website. Say that your heard it from a friend, or that you know a friend who got this deal. We are all "friends" here aren't we? Companies get much less defensive about word of mouth than about web site discussion forums.
Yea, why would anybody say that they saw it on a web site?
She asked me where I heard about it and I said off a website without thinking it would be any big deal. I guess I should have lied and said I heard about it from a friend, but my first reaction when asked a seemingly harmless question isn't to lie.
BTW - I sent in a email using the contact us link on the DTV website asking for the offer and got a response that it would be applied to my account if I agreed to an additional one year subscription.
Unixadm, hit on a key part of the puzzle. Trying to reduce your monthly bill. The CSR bent over backwards feeding me the phrase. "Why are you interested in this package, trying to reduce your monthly bill?" This must be something that they have to put down to justify giving you the discount. He hit me with the "phrase" twice. So I signed up for it in order to "reduce my monthly bill", - even though including the discount it's still a few $ more than I was paying. Last year when I got it the ploy was "give it to me or I'm outta here", didn't think anybody would buy that arguement from somebody paying for five additional receivers.
Called last night CSR was clueless, called today, was put on hold and told the promotion had expired.
Strange - I just got an e-mail confirmation back today (Saturday) that the $20 off had been applied to my account for the next six months. I'd recommend requesting it through e-mail on their "Contact Us" link on the DTV website. All I said in my e-mail was I have TC premier but was thinking of downgrading to TC but heard there was a $20 offer and if possible please apply the offer to my account. They replied last night that I needed to agree to a 12 month extension of at least TC, I replied that I agreed and got the confirmation this morning.
Got my $20 discount for TC Primiere package today. I told the CSR my friend got the deal and asked to be transfered to the Customer Retention Dept. She said, "I don't have to tansfer you there, I can take care of it right now." So it worked. Woo Hoo
Just got off the phone ... took barely 2 minutes to get the $20/month discount for 6 months! Since I was already signed up for Total Choice Premiere, that'll help to recoup some of the $249 I paid for the "lifetime" subscription barely a year ago! THANKS to everyone for the info!
Does anyone Know if the $31.99 Total Choice PLus W/locals is still in effect???
Actually what I meant was whether anyone lately has called and gotten the Total Choice Plus W/locals for $31.99??? I think Directtv is price-matching dish network but I'm not sure.......thanks!!!
i got it last night, too. the guy sid it didn't exist and i told him a "friend" of mine JUST signed up with it yesterday... he put me on hold for about a minute and when he came back he told me he could sign me up..
6 mos 65.99 and then i will call to see what else i can get
Last Thursday I was told no because I had just come off the 4 months free TC Premier with ST purchase (when I bought it in August).
Yesterday I was told "no problem" in less than 30 seconds.
I am so happy I switched to DirecTV.
Just got the deal 2 minutes ago - NO problem. Told them I was looking to reduce my monthly bills and that a friend of mine was just offered $20 off for 6 months. She said Hold on a minute, came back and said no problem.
I just called DTV and they gave me the Total Premier Package. So now I have 30 more channels and am paying $2 less per month.
I love DTV, you think Comcast would hook up a customer like this? Ha!
I love these boards for there inspiration.
I love America!!
psvendsen : You said you sent your request in via the webpage. What link did you select undeer the contact us section. I don't see a link for customer service for existing customers.