$20 off Total Premier Choice still in effect

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by dfriedland, Oct 10, 2002.

  1. paladin732

    paladin732 Life Bites

    340
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    Nov 4, 2002
    NJ

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    lol get their names next time and call again
     
  2. jamesmil

    jamesmil Tivo Fanatic

    13
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    Jan 19, 2000
    Seattle,...
    My story is a good one. I signed up for DirecTV last fall using the NFL Season Pass package that gave me all the NFL games along with the platinum package for about $45/mo. That deal expired at the end of the year so I called D* (the 800-DIRECTV number) a week or so ago expecting to select a more basic package. First I made sure the NFL package would not auto-renew and then I said:

    I need to change my package but can I ask you something? I heard you can get a $20/mo discount on the Platinum package, is that true?

    The nice woman on the other end of the line immediately replied, "Sure we can do that for six months, if you are willing to extend your service commit for one year." "Sold!"

    The entire call took less than five minutes (I was never on hold either). Now on my bill there is a new line that says "6 mo Spec Discount -$20". They even back filled it for the January bill which technical came after the NFL deal expired and before I called to change, something I wasn't at all expecting. My sidebar on the site still says "1 year commitment" just as it did when I had the NFL package.

    The experience was night-and-day different than the dealings with cable companies I've had in the past. I could not be happier with DTV customer service. :)

    -james
     
  3. AJ2086

    AJ2086 New Member

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    Jan 18, 2003
    CT
    Do you need a DirecTivo for this offer or no?
     
  4. kevostl

    kevostl Irish-Im!

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    Dec 29, 2001
    Highland IL
    NO! you don't need DirecTiVo for this offer. Just DirecTv!

    Good luck!

    Kev-O
     
  5. unixadm

    unixadm Super Moderator Staff Member

    8,775
    144
    Jan 1, 2001
    Georgia, USA

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    I just called and got the $20 off Premiere......

    The CSR answered.....

    I said "I was looking to save money on my DirectTV....need to cut down some bills.....I have the Premiere package and was wondering if you were still offering the $20/month off of the package if I make a new 1 year committment."

    She said "let me check..."

    She came back and said "Yes, we still have that offer......it is $20 off for 6 months and you have to keep at least the Total Choice package for the year"

    I said "Oh.....I could downgrade my package in less than a year, if I wish, as long as I have at least the $31.99 package?".

    She said "Yes"

    So....I got the $20 off.....again.
     
  6. SLOmike

    SLOmike New Member

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    Jan 31, 2002
    SLO, CA
    There is no good reason to ever tell DirecTV that you saw something on this website. Say that your heard it from a friend, or that you know a friend who got this deal. We are all "friends" here aren't we? Companies get much less defensive about word of mouth than about web site discussion forums.

    -Mike
     
  7. bonscott87

    bonscott87 Done.

    3,105
    126
    Oct 3, 2000
    Yea, why would anybody say that they saw it on a web site? :rolleyes:
     
  8. psvendsen

    psvendsen New Member

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    Nov 30, 2002
    Minneapolis, MN
    She asked me where I heard about it and I said off a website without thinking it would be any big deal. I guess I should have lied and said I heard about it from a friend, but my first reaction when asked a seemingly harmless question isn't to lie.

    BTW - I sent in a email using the contact us link on the DTV website asking for the offer and got a response that it would be applied to my account if I agreed to an additional one year subscription.
     
  9. willardcpa

    willardcpa QUASI-OMNISCIENT

    2,686
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    Feb 23, 2001
    Eugene, OR USA
    Unixadm, hit on a key part of the puzzle. Trying to reduce your monthly bill. The CSR bent over backwards feeding me the phrase. "Why are you interested in this package, trying to reduce your monthly bill?" This must be something that they have to put down to justify giving you the discount. He hit me with the "phrase" twice. So I signed up for it in order to "reduce my monthly bill", - even though including the discount it's still a few $ more than I was paying.;) Last year when I got it the ploy was "give it to me or I'm outta here", didn't think anybody would buy that arguement from somebody paying for five additional receivers.
     
  10. lew

    lew Well-Known Member

    4,243
    81
    Mar 12, 2002
    Called last night CSR was clueless, called today, was put on hold and told the promotion had expired.
     
  11. psvendsen

    psvendsen New Member

    70
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    Nov 30, 2002
    Minneapolis, MN
    Strange - I just got an e-mail confirmation back today (Saturday) that the $20 off had been applied to my account for the next six months. I'd recommend requesting it through e-mail on their "Contact Us" link on the DTV website. All I said in my e-mail was I have TC premier but was thinking of downgrading to TC but heard there was a $20 offer and if possible please apply the offer to my account. They replied last night that I needed to agree to a 12 month extension of at least TC, I replied that I agreed and got the confirmation this morning.
     
  12. Joeker88

    Joeker88 New Member

    5
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    Jan 24, 2003
    Got my $20 discount for TC Primiere package today. I told the CSR my friend got the deal and asked to be transfered to the Customer Retention Dept. She said, "I don't have to tansfer you there, I can take care of it right now." So it worked. Woo Hoo
     
  13. radiojon

    radiojon New Member

    10
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    Jan 27, 2003
    Just got off the phone ... took barely 2 minutes to get the $20/month discount for 6 months! Since I was already signed up for Total Choice Premiere, that'll help to recoup some of the $249 I paid for the "lifetime" subscription barely a year ago! THANKS to everyone for the info!
     
  14. Mikeg112

    Mikeg112 New Member

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    Jan 26, 2003
    Does anyone Know if the $31.99 Total Choice PLus W/locals is still in effect???
     
  15. Mikeg112

    Mikeg112 New Member

    5
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    Jan 26, 2003
    Actually what I meant was whether anyone lately has called and gotten the Total Choice Plus W/locals for $31.99??? I think Directtv is price-matching dish network but I'm not sure.......thanks!!!
     
  16. turbo92awd

    turbo92awd New Member

    72
    0
    Dec 20, 2001
    san...
    i got it last night, too. the guy sid it didn't exist and i told him a "friend" of mine JUST signed up with it yesterday... he put me on hold for about a minute and when he came back he told me he could sign me up..

    6 mos 65.99 and then i will call to see what else i can get :)
     
  17. nevermind

    nevermind Member

    24
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    Jul 3, 2002
    Illinois
    Last Thursday I was told no because I had just come off the 4 months free TC Premier with ST purchase (when I bought it in August).

    Yesterday I was told "no problem" in less than 30 seconds.

    :D

    I am so happy I switched to DirecTV.
     
  18. jhimmel

    jhimmel Member

    500
    0
    Dec 27, 2002
    Just got the deal 2 minutes ago - NO problem. Told them I was looking to reduce my monthly bills and that a friend of mine was just offered $20 off for 6 months. She said Hold on a minute, came back and said no problem.

    Jim H
     
  19. mig991

    mig991 New Member

    24
    0
    Jan 28, 2003
    Baltimore
    I just called DTV and they gave me the Total Premier Package. So now I have 30 more channels and am paying $2 less per month.

    I love DTV, you think Comcast would hook up a customer like this? Ha!

    I love these boards for there inspiration.

    I love America!!
     
  20. Robdec

    Robdec Dude

    154
    0
    Oct 3, 2002
    Atlanta,GA
    psvendsen : You said you sent your request in via the webpage. What link did you select undeer the contact us section. I don't see a link for customer service for existing customers.
     

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