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Discussion in 'TiVo Coffee House - TiVo Discussion' started by samccfl99, Mar 2, 2018.
All trickplay including skip forward/back.
Oh wow, I saw the exact same thing on both of these shows. Thought it was the occasional Comcast signal issue.
Looks like Tivo has broken something with mpeg4 playback on Comcast again.
I haven't watched any OnDemand content lately, but I did see this on my recording of Last Week Tonight with John Oliver(main Comcast HBO-HD channel, the first airing from Sunday night). I'm in Comcast-of-Southern-NJ-Land , Roamio Plus. The issue lasted for 3-4 seconds for me, and was very clearly noticeable. I was watching with my wife, so didn't do any further troubleshooting (pretty sure we deleted the recording as well, sorry @TiVo_Ted if that would have been helpful). Thought it was a Comcast glitch too.
/edit: I'm at work, but pretty certain I have RC30, and I also am missing the graphics everywhere that everyone else is reporting too.
With a basic Roamio or Bolt, the RS Corrected number is always zero. It does work on the 6-tuner models and all Premiere boxes. I keep hoping they fix it. Someday.
Interesting. This is a six-tuner Roamio, though, and some of the RS Corrected numbers were not zero (which is normal.) RS Uncorrected was always zero, and the signal strength and SNR looked good.
I don't know if it ever worked. I have a Premiere on the same cable feed. It sometimes has errors. In the same diagnostic, scroll down to where it says Paired:. Mine still says NO even though it was paired last week.
I don't know that my Comcast card has ever reported as being PAIRED. I've had this card a very long time and after removing a couple of Premiere devices from my system and returning the cards, after they were removed from my account (I confirmed) I requested a 'hit' from Comcast expecting maybe some errors from their accounting team.
My tuners always report different corrected/uncorrected and Comcast used my information for some 'neighborhood' issues that they had in the area a couple years ago.
I got my service connection today and rebooted but thumbs still missing etc.
I'm not ready to call that yet as someone on RC18 saw something similar. I watched the first two segments of The Daily Show (Comedy Central) last night without any issues. Based on the frequency I saw the problem on Disney XD, it should have popped up a few times.
I contacted ComcastCares on Twitter who came back and told me my signals are fine and that there's been no reports of channel problems (may or may not be true).
My backup Roamio Pro that has been unplugged for several months went straight from 20.7.2.RC22 to to 20.7.4.RC30 when I fired it up yesterday. Didn't expect that since it has been "pulled".
My basic that runs on OTA is still on RC18 and has real icons instead of generic images.
I wonder if something "central" is having problems. I've been having audio dropouts all day and I just lost The Weather Channel. I have never had RC30 either.
Hi everyone, thanks to a few of you sharing your TSN's with me, we figured out what happened here. This was not a bug in our core software or the service. The problem was in the build mechanism that is used to package up the software for delivery to the different flavors of TiVo boxes. For some reason, the Roamio builds for RC30 failed and we had to run them manually. Apparently, the manual build process left out a critical file which is used to cache images from the service onto the DVR box. Since the UI can't find the local images, it displays default images.
Once a build number is used, it can't be re-created. So, we are testing RC29 on Roamio devices over the next few days and will plan on updating all customer boxes starting on Monday the 12th. There is effectively no difference between RC29 and RC30. I'm really sorry that all of you Roamio customers ran into this issue.
@TiVo_Ted Have you guys started deploying on Bolts yet? Just checked for an update, and I'm still on RC12 or 14 (sorry, I've not slept since awakening yesterday morning thanks to work).
This also points to it being Comcast (along with the user that was still on RC18 that saw it) as the Mini with RC18 is doing the decoding and playback in this case.
Nevermind, I just realized I'm on 21 (Hydra) and this is for the previous UI.
Just had multiple issues while watching Star Wars Rebels with my Bolt using RC30. Picture would freeze and audio lost. Thought maybe it was my comcast signal. So this a Tivo issue?
I agree along with this one where they saw the issue on their Mini with RC18.
It would be interesting to see if we're seeing it at the same points in the shows. Unfortunately I deleted the Star Wars Rebel shows where I noticed it.
I'm also on Comcast, and had been seeing audio drop-outs and video hiccups. Should we be looking at specific channels, like the H.264 channels... assuming Comcast tweaked something in their encoding that the TiVos are having issue with.
I've had the audio drop-outs on Disney XD and HBO, which may be H.264, although I haven't checked. The horizontal line glitch has shown up on On Demand programs and on my CBS and CW affiliates (via Comcast), which should be MPEG2. Maybe it's the same problem, but it manifests differently depending on the encoding? It's interesting that the glitches are worst on the channel that's probably the most compressed (Disney XD) and least on the channel that's the least compressed (CBS).
Definitely sounds like it's a Comcast problem, though.