20.4.5 Release Notes

Discussion in 'TiVo Roamio DVRs' started by TiVoMargret, Oct 30, 2014.

  1. chiguy50

    chiguy50 Well-Known Member

    1,193
    385
    Nov 9, 2009
    Atlanta, GA
    I have only Xfinity OD in My Providers list on my host Premiere Elite, but my Mini still shows Amazon Instant Video and VUDU even after numerous network connections and several hot reboots.

    Also, since the latest incremental FW update I am unable to reinitialize the quick clear function (S-P-S-Pause-S). The other backdoor codes were accepted, but this one just isn't taking on my Mini. Any ideas? (My apologies if this is veering OT for this thread.)

    And BTW what is a UI reset?
     
  2. globalgreg

    globalgreg Member

    58
    0
    Feb 7, 2005
    I described the EXACT same behavior in this thread http://www.tivocommunity.com/tivo-vb/showthread.php?t=522798

    You need to go into help, then restart, then you need to first clear thumb ratings & suggestions, then clear program info & to do list. This fixed my problem and adding or editing season passes became quick again.
     
  3. WorldBandRadio

    WorldBandRadio Active Member

    286
    25
    Dec 20, 2010
    Thanks for the follow-up.

    Yes, I did see your thread (and others on the topic) as I looked around the forum after I had posted my comments.

    The reset is in progress as I type. I would have done it last night, but there was not enough time between recordings to do the reset.
     
  4. CoxInPHX

    CoxInPHX COX Communications

    2,469
    63
    Jan 14, 2011
    Phoenix, AZ
    Since the Premieres do not have Amazon Prime and Vudu, yet, the Mini should default to showing them. If the Host DVR is a Premiere, I don't think they can be removed.

    A User Interface (UI) Reset is performed while in TiVo Central, by Pressing "Thumbs Down, Thumbs Up, Play, Play"
     
  5. chiguy50

    chiguy50 Well-Known Member

    1,193
    385
    Nov 9, 2009
    Atlanta, GA
    That's as logical an explanation as any I can think of. If that is the case, then I should be able to remove them once these options are enabled for the Premiere (scheduled for next month I believe).

    Thanks. What is the purpose of performing a UI reset? I don't recall ever having read about this.
     
  6. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    17
    May 14, 2007
    Paradise...
    To fix things like this:
     

    Attached Files:

  7. ad301

    ad301 Member

    170
    1
    Dec 20, 2001
    20.4.5 has turned by Roamio Pro into an unreliable box, prone to freezes requiring power cycle reboots. Surprising and disappointing.
     
  8. bradleys

    bradleys It'll be fine....

    4,116
    236
    Oct 31, 2007
    If you are encountering this issue, you should contact TiVo immediately. First, you should expect a properly running TiVo and second, TiVo can grab your logs and make sure this doesn't happen to anyone else.

    A box that constantly recycles and needs to be rebooted as you are reporting is a devastating issue for the build.
     
  9. nooneuknow

    nooneuknow isolated & distanced

    3,554
    2
    Feb 5, 2011
    Satan's...
    +1 Hoping TiVoMargret sees a post here is not the best approach, if you want something done about it. Although, I'd recommend both reporting to TiVo CS (even as painful and as hopeless as that feels), and a direct, polite, report of the situation sent directly to TiVoMargret, via email. She gets things done. But, it's still important that the actual CS folk log the matter as reported, as well. TiVo CS prioritizes what they report to TiVo, by the number of complaints, for each specific problem. If everybody skips that part, big issue fixes can get skipped over in whatever update (or patch made on their end of things) comes next.
     
  10. ad301

    ad301 Member

    170
    1
    Dec 20, 2001
    I did email TiVoMargret 11 days ago in response to her invitation in this thread: http://www.tivocommunity.com/tivo-vb/showthread.php?t=522566. I didn't hear anything back, but I had hoped that 20.4.5c would address my issue. It didn't.

    TiVo CS is now steering me towards the issue of too hot a signal, at 100% and SNR 42. I'm now waiting on delivery of a couple of attenuators from Amazon. (My local Radio Shack is just a sad place.)

    It would be nice if that fixed the issue, although I don't understand how the Roamio could work perfectly well for 10 months, and then suddenly go off the rails just when a new software version came down. Maybe it's a coincidence...

    I'll post back when anything changes.

    Alan
     
  11. nooneuknow

    nooneuknow isolated & distanced

    3,554
    2
    Feb 5, 2011
    Satan's...
    I suggest working towards getting the signal strength to not be pegged at 100% (which could mean 150, 200, etc.). TiVo CS tends to fixate on the SNR, but that only is in context (to a "hot signal") when combined with a pegged 100% signal.

    Example: If you have an 85% strength (which is often more than enough, but not enough to hurt anything), but have a 42dB SNR, TiVo CS will still tell you to attenuate.

    TiVo's SNR is not a true industry standard SNR. A true SNR can NEVER be too high. It's literally, and technically, impossible. But, TiVo calculates it differently, making it impossible to compare to nearly any other known device that has a SNR reading to look at.

    Less people use attenuators these days, and some cable markets have stopped using them. Mine prohibits their own techs from using them, or allowing them to be left in, if they come across any. In my market, attenuation must be achieved by use of added splitters, or using splitters with more ports than needed, then terminating the unused ports. On a 1GHz HFC RF cable network, attenuators just don't prove reliable, as they don't attenuate equally across all frequencies.

    I use them to determine how many dB I must subtract from the strength, then use the right splitter for the task. If TiVo used a dBmV reading for strength, this extra step would not be needed, as a hot signal would manifest as an excessive +dBmV reading, while a weak signal would manifest as an excessive -dBmV reading. TiVo's sweet spot is usually slightly in the negative, while to most devices a 0.0dBmV reading is "perfect", but can go up to +/- 12 before problems arise (YMMV on that range, depending on cable market, cable network, true SNR, and equipment).
     
  12. SJJ

    SJJ New Member

    22
    0
    May 15, 2002
    I now have version 20.4.5c-USA-6-848. I think it just came.

    The box rebooted soon after I got home. Yesterday it was great quick response. Now it responds slowly if at all , blue spinning circle. Jerky play back, fast forward doesn't work. I want my old version back. Massive pixelation.
     
  13. nooneuknow

    nooneuknow isolated & distanced

    3,554
    2
    Feb 5, 2011
    Satan's...
    Welcome to the club. Do a bit of reading, and you'll find the blue circle of waiting issue has been afflicting many, before and/or after this update. There are a few things that can get you a temporary reprieve, while some seem to be not reporting the temporary part.

    Reboot with the Clear Thumb Ratings & Suggestions option -then-
    Reboot with the Clear Program Information & To Do List option

    Make sure you have at least 3 hours of time before your next scheduled recording (that is important to you) before proceeding, just to be safe. Don't start changing/adding things until at least a few hours after everything is seemingly up and working, to prevent winding up back where you were.

    You will not lose your SPs/ARWLs/TDL, but they will be cleared, then repopulated automatically, after everything is re-downloaded, and indexed/processed. It all takes time, and there is no guarantee it will stay "fixed", as the bad data seems to be coming from the TiVo Service, rather than the software on the TiVos.
     
  14. SJJ

    SJJ New Member

    22
    0
    May 15, 2002
    I read the other posts. I wasn't doing new SP or WL so I didn't try the clear items. I called support they said reboot without Ethernet connected. Then connect and make connection. Menu items are faster now, but I hung up before download was done, now cs is closed for the night. Scrolling npl is ok now but after selecting a show episode list takes a long time to appear, some times does not work, get C501 error. I will see what the clear and reboot does and call back tomorrow. I have had 7 TIVOS and this is the worst experience I have ever had.

    Original series 1
    Updated series 1
    Series 2
    Pioneer DVD recorder
    DT
    Series 3
    Roamio plus
     
  15. nooneuknow

    nooneuknow isolated & distanced

    3,554
    2
    Feb 5, 2011
    Satan's...
    Considering your join date, and post count, I believe you. If you were new to TCF, or posted often, I might be skeptical of such claims. Sorry that you have to deal with it. But, you are not alone, and TiVo is aware of the general situation.

    If you call TiVo and ask to be placed on log-monitoring, and are versed in the use of 777-clear and 911-clear for marking your logs, you can help pinpoint what stands out as different for your case.

    From Live TV viewing mode:

    777-clear - marks logs with date/time stamp, and enables additional logging for AV issues.

    911-clear - marks logs with date/time stamp, typically used after an uninitiated reboot, or simply for marking points in the log, isolating what sections/segments TiVo needs to look at.

    Both can be used as often as you want/need to use them, and will mark the logs, regardless of being on monitoring. You must press clear before the channel can change to 777 or 911. When using them, TiVo requests that you make two manual back-to-back service connections, to get all the data to them. If you are not on log monitoring, but call after using these sequences, they may still be able to isolate a problem (like a hard drive issue or signal issue, for example), to something you can do something about, or something that requires repair.

    If you make the request, and they put you on monitoring, just follow the direction they should give you for when to use each. You can view your own logs by going to System Information, and pressing clear-clear-enter-enter-0, and see the markers for yourself. Using this TiVo Backdoor sequence can cause instability, and has options the novice should steer clear of.
     
  16. SJJ

    SJJ New Member

    22
    0
    May 15, 2002
    Lol. I've been around since the time when to replace the hard drive you had to format it yourself and were happy to be upgrading to 40 gb. :p Thank goodness for the people who made the install routines :).

    I read the forum - sometimes a lot, sometimes not. Not big on posting if I have nothing to say. There is a stack of TIVOS in the garage. Maybe I'll take picture this weekend, add that to my to-do list. :rolleyes:
     
  17. SJJ

    SJJ New Member

    22
    0
    May 15, 2002
    I just went downstairs to see if the reboot and clear suggestions was finished so I could start start the second clear and reboot over night. I tested menus and playing and fast forward / rewind and TiVo is back to its old zippy self, so I will skip the second clear for now.

    I can always count on quick fixes from the forum gurus. Many thanks.

    P.S. The series 2 is the dvd recorder not a separate box. But there is a mini waiting to be connected, is that back to 7 or only 6.5? :)

    darn rules that let cable encrypt local channels when they go all digital. I was just using basic cable in the office, now I need a box.
     
  18. SJJ

    SJJ New Member

    22
    0
    May 15, 2002
    Box rebooted again today and response is very slow. TiVo support now says SNR is too high, need attenuator.
     
  19. JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,913
    3,408
    Dec 7, 2012
    Ashland, PA...
    May I ask the number? Mine is usually 36 or 37.
     
  20. SJJ

    SJJ New Member

    22
    0
    May 15, 2002
    The number is 43. If it is such a big problem why doesn't the box give you a warning message? If they can show it on a diagnostic screen then they can check it and show a message. How many people are going to check this number without being told to do so?

    I now have a green screen of death. "TiVo is attempting to fix a serious problem if box does not reboot in 3 hours call tivo support."


    :(
     

Share This Page