$2.50 Comcast Cable Card Credit Gone?

Discussion in 'TiVo Roamio DVRs' started by samccfl99, Feb 12, 2016.

  1. chrishicks

    chrishicks Tivo Junkie

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    Dec 30, 2003
    MI
    It's the same for me in Detroit, MI. At one point I had 6 cable cards(S3 boxes) which Comcast bills as an outlet for $9.95 each with the $2.50 credit afterwards. I had a billing "glitch" this month where I was billed for a large amount of equipment I don't even have which required a few calls to correct.

    [​IMG]

    I'll be honest though, I sometimes hate reading posts where people get the first card for free or for some really low price when for our area it's $10/month no matter if it's your first or your tenth.
     
  2. unclehonkey

    unclehonkey Well-Known Member

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    Mankato, MN
    then I wont say what it is here in Minneapolis ;)
    (by the way..its bolded)

    I have to call them again because they gave me the credit last month but not this month....**SIGH**
     
  3. HerronScott

    HerronScott Well-Known Member

    7,104
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    Jan 1, 2002
    Staunton, VA
    Are the 2 AnyRoom DVR and 2 HD Converter boxes the glitch (and the HD Technolgy fee hopefully)? Would love to hear how they made that mistake? :(

    What does the rate chart indicate for your franchise for CableCards (we just got a new one for January 1st)? Mine has 2 line items for CableCard under Video Equipment.

    CableCard (first card in device) No Charge
    CableCard (second card in same device) $0.80

    If you have no other Comcast equipment, there should be no charge at all for the 1st one since most Comcast plans include a converter. The rest may or may not get an Additional Digital Outlet fee at $9.95 depending on your local franchise billing and/or how the CableCard was added to the system.

    Scott
     
  4. chrishicks

    chrishicks Tivo Junkie

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    Dec 30, 2003
    MI
    I actually have no mention of cable cards on my bills. They bill them as an outlet/digital converter for me. No matter how many times I would call they would never cave on that issue either. I tried to explain that a Tivo S3 should not be classified as 2 outlets since it's a single box but it never sunk in. If I did actually find someone who would drop the second card fee on the 3 boxes a month later my bill would be higher because "they discovered I wasn't paying the proper fee for my service" and then everything was back to being charged as additional outlets.

    At one point I had 3 S3 boxes with 6 cable cards, a single HD-DVR for On Demand/back up recording in my living room and then a regular STB for On Demand in the bedroom. When I got my Roamio I retired all of the S3's right away and returned 5 of the cards. Shortly after that I got a free upgrade(still pay the same $10.00 rental as the old DVR) for an X1(which saved me the large amount of buying another Roamio for the time being) so I then returned the STB and the old DVR. Instead of removing the DVR they doubled up on it along with the X1 and then also kept all the cable cards/STB on the bill. I only have a single X1 and a single cable card with them but they tried billing me saying I had 11 outlets because they can't seem to completely remove all of the old equipment from my billing.
     
  5. samccfl99

    samccfl99 I Am Sometimes Vocal

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    Sep 7, 2013
    coconut...
    Do you run a B & B?...LOL, sorry, I could not resist. Do you know how to call 800-266-2278 and go to the option to Disconnect Everything? You will get Comcast "Solutions" Dept :rolleyes: and you should take this up with them. I call them every year to get all my promotions back. My suggestion also is if you get an American agent, hang up and try again later.

    If you do not have any comcast boxes, why do you have 2 HD/DVR converters fees (and what is that anyway) and 2 AnyRoom fees? Anyroom is a service that uses comcast X1 boxes. I have had the HD Tech fee waived for the last 2 years.

    Also in my opinion, Netflix Streaming is a ton better than Streampix and only $8.60 a month.

    I personally only have one Roamio Pro and a Mini, so I really do not know what happens down here if you have more than one cable card.

    I would call them and get this all straightened out. Would love to see this whole bill.
     
  6. HerronScott

    HerronScott Well-Known Member

    7,104
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    Jan 1, 2002
    Staunton, VA
    A little late now but you should have had the following on your rate chart (we generally get these once a year when they change pricing) showing the charge for the second CableCard in the same device. Given it's in their service and pricing that should not have been an issue at all unless your rate chart doesn't show that (this is from our most recent January 1, 2016 one).

    [​IMG]

    They still would have charged you 3 outlets but you should have gotten a $2.50 credit for each.

    So by keeping the X1, you are paying $19.95 extra each month due to the AnyRoom DVR charge and the extra outlet charge for the Roamio (the AnyRoom DVR is going to be assigned to your primary outlet) and if you can get them to drop the HD Technology Fee once you get rid of all Comcast equipment except the one CableCard that goes up to an extra $29.95 per month. You could buy a couple of extra Mini's (especially if you can catch the refurb deals) and still save money after the first year.

    Scott
     

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  7. Jay2tak

    Jay2tak Member

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    Jun 10, 2009
    Still being done in Stuart, FL
    [​IMG]
     

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  8. Chris Gerhard

    Chris Gerhard Well-Known Member

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    AR
    My bill just lost the $2.50 credit, I called and couldn't get it back. The explanation was the new billing system doesn't provide for the credit, pretty funny.
     
  9. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    53,098
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    Dec 3, 2000
    Long...
    They've rearranged pricing to some extent:

    The $2.50 credit is gone in favor of the additional outlet price being $2.50 cheaper when a CableCard is used instead of a converter.

    [​IMG]

    [​IMG]
     

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  10. foghorn2

    foghorn2 Well-Known Member

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    Las Vegas
    I'm very happy I do not live in CumCast territory but live in Cocks.

    They don't play those games (yet, never I hope)
     
  11. samccfl99

    samccfl99 I Am Sometimes Vocal

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    Sep 7, 2013
    coconut...
    I might have said this before, but they removed and added my cable card in Dec of 2015 that I have had since 2012 and $2.50 went bye-bye. They told me it could not be added back for the discount, but did not blame it on the "new" billing system. I called everyone to try to get this discount back. Tech, Billing and "Solutions". I had already got it credited manually for 2 months and "Solutions" gave me a $15 credit for 6 months. Guess I will be calling them every six months. A-HOLE INDIAN GIVERS!!!!
     
  12. lessd

    lessd Well-Known Member

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    Jan 23, 2005
    CT
    My April 6th bill still had the $2,50 cr. and one free cable card, Comcast CT
     
  13. slowbiscuit

    slowbiscuit FUBAR

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    Sep 19, 2006
    In the ATL
    Still getting the credit here in the ATL with one card and no other equipment.
     
  14. Chris Gerhard

    Chris Gerhard Well-Known Member

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    Apr 27, 2002
    AR
    I have been thinking about calling again to see if I can get it fixed, good to see it is possible. The fact you are getting the credit by an adjustment, rather than part of the standard bill seems to support the claim the new billing system doesn't allow for the credit.
     
  15. samccfl99

    samccfl99 I Am Sometimes Vocal

    917
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    Sep 7, 2013
    coconut...
    Yes, definitely call them and go to "disconnect all services" and you will get to "Solutions". At least I know why this happened to me. Bought 2 cable cards for $6 on Ebay and thought I could use them and get the whole $9.95 credit. Comcast messed things up when they tried to pair them and then they told me they would not work (I did not know, forgot to check here), so they "think" they removed and added my original card back, but I know they never did, but the system probably thought they did it and the result was the loss of the $2.50 credit. Comcast is about as clueless as Tivo in some areas. AS ALL BIG COMPANIES ARE...LOLOLOL.
     
    Last edited: Apr 15, 2016
  16. JoeTaxpayer

    JoeTaxpayer Member

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    Dec 23, 2008
    My 3/25 bill still shows the $2.50 credit.
     
  17. schatham

    schatham Well-Known Member

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    Mar 17, 2007
    I just received my current bill and still have the $2.50 discount.
     
  18. unclehonkey

    unclehonkey Well-Known Member

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    Dec 20, 2012
    Mankato, MN
    my current Comcast bill (Minneapolis) has the 2.50 credit and no charge for cable card
     
  19. leswar

    leswar leswar

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    Apr 14, 2005
    Vero Beach
    This Sept. I lost my Comcast cable card credit ($2.50) and an additional $2.50 credit for customer owned equipment (my tivo) - it was
    something I was able to negotiate w/ the Comcast agent at the time 3 years ago.
    Comcast redesigned their billing system in Sept. (mailed letter) and the Philippines (billing) said the code was no longer available. They gave
    me 3 months free HBO. Big deal. But I couldn't make any headway after an hour on the phone.
     
    krkaufman likes this.
  20. kpeters59

    kpeters59 Well-Known Member

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    Jun 19, 2007
    Houston, Texas
    If I were you, I'd consider trying one more time on the phone.

    Then, maybe consider threatening to cancel your account.

    -KP
     

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