1 year free service from transferring lifetime to S3 is UP

Discussion in 'TiVo Series3 HDTV DVRs' started by Granzella, Sep 17, 2007.

  1. Sep 17, 2007 #1 of 125
    Granzella

    Granzella New Member

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    Sep 12, 2006
    SF Bay Area

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    To make a long story short... I called Tivo up today to activate a third tivo and get the multi service discount. Well, it looks like I'm not eligible for MSD, even though I currently have 2 active tivos going. I then asked the person I was talking to about my 1 year of free service that is about to expire. (in 2 days) She said that I will be put on monthly service for $16.95 a month! No MSD. She talked to people above her and they pretty much said that I am not able to get MSD because "having a lifetime does not count as a plan."


    I know many of you transferred lifetime service and the 1 year of free service is coming to an end soon. I would like to know what your status of if you pay MSD or full monthly price.

    Thanks in advance.
     
  2. Sep 17, 2007 #2 of 125
    jfh3

    jfh3 Active Member

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    Apr 15, 2004
    Denver area
    That doesn't sound right.

    As for my transferred service, I canceled both about a week before they were to expire, so I don't know what the rate would have been.
     
  3. Sep 17, 2007 #3 of 125
    phox_mulder

    phox_mulder I get paid 2watch TV

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    Salt Lake...
    I asked this specific question as I was transferring lifetime from my S2 to my S3, and was told in no uncertain terms that after the free year the S2 would get the MSD price whatever it was when the year ended.
    The CSR said this because I asked if I'd get the current MSD price, and he said yes, if it's still that price, but if MSD price is more, I'd have to pay more, but it would definitely be the MSD price.

    Just checked, and my 1 year free is up November 2nd, so I have a month before I have to throw a fit.


    phox
     
  4. Sep 17, 2007 #4 of 125
    Granzella

    Granzella New Member

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    Sep 12, 2006
    SF Bay Area
    Well, I called tivo again and talked to a more competent person but still the same results. No MSD.
     
  5. Sep 17, 2007 #5 of 125
    wickerbill

    wickerbill Member

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    Tulsa, OK

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    I can't imagine that they have changed this after it being the same for seven years. Tivo CS people are known to be incompetent, but very confident in the BS that they spew.
     
  6. Sep 18, 2007 #6 of 125
    Spathy

    Spathy New Member

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    Sep 18, 2007
    San Jose, CA
    The Tivo MSD Agreement clearly states that a "Product Lifetime Subscription" qualifies as a "registered account holder" (Section 1 and 1C).

    My 1-year free service expired last week and I am getting ready to renew. I am able to purchase the 3-year monthly plan for $6.95 per month (includes $6 discount). To do this, simply order online rather than over the phone. The Tivo website recognizes me as being eligible for this and states the following when I click on Tivo price plans, "Congratulations-you qualify! Prices below reflect monthly fee after Multi-Service Discount."
     
  7. Sep 18, 2007 #7 of 125
    gthassell

    gthassell Active Member

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    Apr 22, 2003
    Willowbrook, IL
    Mine showed up as month-to-month billing at 12.95 / month; a simple phone call got them to apply the MSD. Now, my box is at 6.95 / month. (I'm considering this very lucky, but what I was promised when I did the transfer.) :)

    As a result, I went out and bought a TiVo HD (costco, 279.99 OTD) to replace the upgraded S2. Also picked up a WD 500 GB drive for 109 OTD @ microcenter (and got a $50 credit on another drive I picked up last month). :D

    Downloaded WinMFS, backed up the virgin drive and restored to the 500 GB drive before even booting, and now have a 62 Hour (HD) TiVoHD currently on its 7-day free trial.

    I've been manually re-entering Season Passes and Wishlists, and have a CableCard install with Comcast set for Saturday. Of course, I've already spent about 90 minutes trying to explain to Comcast what a Multi-Stream card is, have been hung up on, had them tell the TiVo rep that they only have one kind of card, someone else said they have a special TiVo CableCard, etc. - so who knows what will happen. :mad: :mad: :mad:

    Still, as soon as its paired, I will be transferring the service from the Expired (now 6.95 / month) TiVo to the TiVo HD.

    Anyone want to buy an upgraded T-800, single tuner? Its got 176 hours on it. PM me if interested. :rolleyes:
     
  8. Sep 18, 2007 #8 of 125
    matthewc

    matthewc New Member

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    Dec 17, 2006
    Gator Country
    Tell them you want to cancel that one that is going to expire and they will really help you out.
     
  9. Sep 18, 2007 #9 of 125
    Ishma

    Ishma New Member

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    Sep 8, 2006
    You clearly should be getting MSD. Lifetime is considered a "qualifying" box. Either tell them you want to cancel or go to a retention rep. I bet that will work.
     
  10. Sep 18, 2007 #10 of 125
    Mahty

    Mahty Member

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    Jan 6, 2006
    Same here.

    My one year of free service on my old S2 ended a few days ago at which time my credit card was automatically billed for the mont-to-month rate of $12.95. I called to cancel my service on that particular TiVo since the S2 (original S2, i.e., all black) died just a few weeks ago. (Good timing?) They will credit back my $12.95.
     
  11. Sep 18, 2007 #11 of 125
    spaceboytom

    spaceboytom Tivo Since 2001

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    Jan 8, 2006
    Houston, TX
    My tivo Bill:

    Series 1 - Lifetime
    Series 2 DT - $6.95/mo. MSD
    Series 3 TivoHD - $6.95/mo. MSD

    You do have to keep the lifetime box active (calling home to Tivo) or else the will revert you back to full rate.
     
  12. Sep 18, 2007 #12 of 125
    anfab

    anfab New Member

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    Sep 20, 2006
    Colorado...
    So since my Service Only, 1 Year, Prepay (SERIES 3 HD PRODUCT LIFETIME TRANSFER) is up 9/22, what should be my expectation?

    I bought Series 3 and transferred lifetime on series 1. The series one is still chugging along.

    On 9/23 will TiVo sign the series 1 up for a month-to-month under a 1Yr pricing plan at $16.95/mo?

    Will they apply a MSD to this making it $10.95/month? Or some other rate?

    Should I cancel the service on the series 1 before 9/22 and then reactivate under one of the prepay/monthly plans?

    I actually expect that TiVo would send me a message letting me know my options. Sounds like this does not happen?

    Doesn't sound like the message from TiVo is consistant (or am I missing something.)

    Regards,
    John Rasper
     
  13. Sep 18, 2007 #13 of 125
    SCSIRAID

    SCSIRAID Active Member

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    Vero Beach, FL
    I called earlier today and asked how much longer I had on my year of service for the S2 (due to the lifetime transfer) and what would happen once I reached the end of the period. The answer was that I had 2 more days and that the S2 would revert to 6.95 per month after that.
     
  14. Sep 18, 2007 #14 of 125
    shady

    shady Previously European TCF Club

    5,212
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    Morgan...
    Perhaps this will help:
    A link to the wise words of TiVoPony

    In Particular

     
  15. Sep 18, 2007 #15 of 125
    ah30k

    ah30k Well-Known Member

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    Any historic quoting of future pricing must be caveated by the usual 'future pricing information may change.' I think the gist of him saying you'll be eligible for MSD stands but the actual price of that MSD might increase.
     
  16. Sep 18, 2007 #16 of 125
    JacksTiVo

    JacksTiVo TiVo User since 2001

    451
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    Jan 7, 2006
    New Jersey
    Bought an S3 yesterday. Have S1 and S2 each with LT. Signed up for three year service, price $6.95/mo, the MSD rate. All of this done via the Web.

    Remember, if you had not transferred your other unit's LT to the S3, the S3 would have been eligible for the MSD rate.
     
  17. Sep 18, 2007 #17 of 125
    TJBChris

    TJBChris New Member

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    Jul 15, 2004
    I just called TiVo and got told that if don't do anything, the box with the free year will be billed $16.95/month. My year is up tomorrow. The only way I can get MSD, according to the rep, was to cancel that box and resubscribe it. I take that to mean I'll have to commit for three years if I want the $6.95/mo MSD.

    Once I see what they actually bill me, I'll act accordingly...
    -Chris
     
  18. Sep 18, 2007 #18 of 125
    Sy-

    Sy- New Member

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    Sep 29, 2005
    Ewa Beach,...
    Since transferring my lifetime 11 months ago my s1 has been on the 6.95 msd plan. When I called to cancel the plan on my s1 I was told that if I ever wanted to reactivate it the "NEW" msd plan would cost $12.95/mo. So I opted to continue service and pay the $6.95.
     
  19. Sep 18, 2007 #19 of 125
    robm15

    robm15 New Member

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    Feb 22, 2004
    Seattle, WA
    I was just reading the MSD agreement at this link:

    http://www.tivo.com/abouttivo/policies/tivomultiservicediscountagreement.html

    Talk about confusing... It seems like when my S2 on the one year promotion will revert to full monthly price. And the only way to have MSD applied is to cancel my service on it and then reactivate service on an appropriate plan.

    That just doesn't seem right, but that is how I read all the legal mumbo jumbo...
     
  20. Sep 18, 2007 #20 of 125
    alyssa

    alyssa Active Member

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    Dec 7, 2003
    Sunny SoCal
    Just to add more confusion to this thread;
    when I called up tivo I was told when my S2's free year was up I'd pay $10

    $16.95 - the MSD of $6.95= $10

    I opted to keep a second S2 on the books so I could transfer the MSD at the end of the year.
     

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