So I checked my bills and I've paid 12 payments of 19.95. So I called TiVo to get my plan changed... The rep was confused about the billing plans. Mentioned somthing about it going to 16.95/month. Also asked what it was prior to my getting this one and I told her I was paying 12.95 for the primary TiVo and that was the agreeement when I made the purchase. She put me on hold... She didn't budge. Stuck to the party line. For me to not have a committment I have to play 16.95. Hold again... Ok...She came back and told me that I have to wait until the 5th of October to make the change. If I don't make the change on that date I'll be dinged for 16.95 instead of the 12.95. I'm all paid up...this is rediculous. At any rate I asked if I could just cancel my account and sign up for the 3 year and she said yes. WTF! She could have offered that to me knowing that I was going to have to change my plan anyway. Anyway, I want to change my billing date so I'm going to call back before the next billing date to do this. What a pain in the ***.