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“Search is temporarily unavailable” newly set up TiVo Edge

Discussion in 'TiVo Help Center' started by JDel427, Oct 17, 2019.

  1. Oct 17, 2019 #1 of 9
    JDel427

    JDel427 New Member

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    Jul 11, 2016

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    Hello all. Recently set up my TiVo edge (about 7 hours ago) and everything is working fine. Since my old Bolt died, I’m trying to search for all of our shows/kids shows to set up the one pass but when I type anything into search it says “search is temporarily unavailable, please try again later”. I’ve tried rebooting the box but no success. Has anyone ran into this before on their device? Thanks I’m advance!!
     
  2. Oct 17, 2019 #2 of 9
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    SF Bay Area
    You should do several Tivo service connections. Reboots would not help here.
     
  3. Oct 17, 2019 #3 of 9
    JDel427

    JDel427 New Member

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    Jul 11, 2016
    I’m sorry I don’t understand what you mean about service connections.
     
  4. Oct 17, 2019 #4 of 9
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Apr 6, 2000
    SF Bay Area
    Under Settings, Network. Its how Tivo gets its guide and software updates, etc. Otherwise, it would only connect 1 or 2 times a day on its own.

    With a new Tivo, it connects for a few days of guide data, then about the 4th connection, an update is downloaded with no guide data. Following connections will get more guide until it yields up to 12 days ahead of today.
     
  5. Oct 17, 2019 #5 of 9
    JDel427

    JDel427 New Member

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    Jul 11, 2016

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    Thank you. I just did 7 connections in a row. Unfortunately still saying search results are temporarily unavailable.
     
  6. Oct 18, 2019 #6 of 9
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    Sometimes TiVo's Search server goes off-line. It usually gets fixed in a few hours. If apps and WTW are working, it's not a network problem.

    See my signature for a link to abbreviations.
     
  7. Oct 18, 2019 #7 of 9
    JDel427

    JDel427 New Member

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    Jul 11, 2016
    Apps are working. Everything seems to be working except the search function. I thought it might clear up overnight but just tested again today and still not working.
     
  8. Oct 18, 2019 #8 of 9
    keithg1964

    keithg1964 Ragonk

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    Feb 2, 2006
    Texas
    I would wait a full 24 hours before contacting support. It can take some time to get all the data indexed.
     
    NorthAlabama likes this.
  9. Oct 18, 2019 #9 of 9
    JDel427

    JDel427 New Member

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    2
    Jul 11, 2016
    Will do. Thank you!
     

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