£50 Back from Virgin !

Discussion in 'VirginMedia TV with TiVo - UK' started by fergiet, Jul 7, 2011.

  1. mhopley

    mhopley New Member

    24
    0
    Mar 5, 2002
    Manchester
    Still no e-mail or credit for me.
    Are people just ringing the customer service number 0845 454 1111 to claim their refund?
     
  2. nbaker

    nbaker New Member

    132
    0
    Sep 28, 2002
    Lincolnshire...
    No email or refund for me yet also :(
     
  3. RichardJH

    RichardJH New Member

    1,195
    0
    Oct 7, 2002
    Hanworth....
    see my post no.57.

    The email to customer services via the web quoting the Alex Green post from the VM Tivo Help forum generated a callback and the £50 refund
     
  4. mhopley

    mhopley New Member

    24
    0
    Mar 5, 2002
    Manchester
    Thanks, I eventually found the web form, took about 5 minutes :)
     
  5. nbaker

    nbaker New Member

    132
    0
    Sep 28, 2002
    Lincolnshire...
    Thankyou, I have just sent them an email :)
     
  6. OzSat

    OzSat Very Nice Moderator

    5,054
    1
    Feb 15, 2001
    Oxfordshire, UK
    I called accounts and they did the refund.
     
  7. Major dude

    Major dude Member

    403
    0
    Oct 28, 2002
    Chased refund again as it did not show in my July bill. Scottish call centre confirmed that it could take two months to come through.
     
  8. cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    Makes sense. Well there are some 50k to get through, remember ;)
     
  9. RichardJH

    RichardJH New Member

    1,195
    0
    Oct 7, 2002
    Hanworth....
    Mine showed on my account within 24 hours so for a few weeks I had a balance of -£50.
    All gone now with my latest bill of the massive sum of £1.95
     
  10. beara

    beara challenging fiddler

    178
    0
    Aug 23, 2002
    Hertford
    I used the web form and they rang back today. They're cancelling out the £50 activation fee for the 500gb TiVo fitted yesterday!

    Sent from my iPad using Forum Runner
     
  11. nbaker

    nbaker New Member

    132
    0
    Sep 28, 2002
    Lincolnshire...
    Got a reply 5 days later saying "We're sorry to hear that you have not received this refund as you were promised."

    and then lots of waffle about why they are giving the refund etc but no mention of if/when I will get mine :confused:

    Guess I need to ring up accounts.
     
  12. mhopley

    mhopley New Member

    24
    0
    Mar 5, 2002
    Manchester
    I had a call on my mobile from virgin saying sorry that I had not had my refund and he did not know why. He added an extra £10 refund as compensation :)

    Almost missed out as when he rang my home number my wife thought he was trying to sell something and hung up on him :rolleyes: In her defence it is not everyday that you get some one ringing up and offering you £60 for nothing.
     
  13. nbaker

    nbaker New Member

    132
    0
    Sep 28, 2002
    Lincolnshire...
    So which web form did you use?
     
  14. sjp

    sjp Active Member

    1,724
    1
    Oct 22, 2001
    London, UK
    i was on the phone about something else and mentioned the refund, one check with a "supervisor" later, and i was told it would be on my next months bill.

    it was, whether it was time for my refund to find its way through or if it was down to my phone call i don't know.
     
  15. Royalflush

    Royalflush New Member

    32
    0
    Nov 6, 2003
    After waiting patiently I mentioned this last week while on the line to customer services about something else.

    The agent I spoke to said everyone “on the list” who was eligible had been contacted regarding the refund. If anyone is still waiting I would suggest that they speak with customer services to get this sorted out. :)
     
  16. nbaker

    nbaker New Member

    132
    0
    Sep 28, 2002
    Lincolnshire...
    I contacted accounts today (via 150) and got my refund, I also got the impression that everyone eligible should of been contacted already.
     
  17. Tony Hoyle

    Tony Hoyle Geek

    646
    0
    Apr 1, 2002
    Manchester
    Probably more like 'keep quiet and we won't have to pay most people' - as most people won't be following blogs/forums and know about the refund

    Reminds me I really need to chase it..
     
  18. Major dude

    Major dude Member

    403
    0
    Oct 28, 2002
    Finally,

    After another couple of chase phone calls - I even had to quote from the VMs announcement that was on their support forum at one time, I have received my £-50 Bill correction adjustment in my October Bill and I have reduced my TV package to M+ to save some more money.
    So, I am down to £44.90@month including Phone line rental (£31@month excluding the phone line).

    Result.

    Every little helps.
     
  19. mikerr

    mikerr TiVoCentral.co.uk

    2,599
    0
    Jun 2, 2005
    Lancashire, UK
    Still hadn't got a refund - so rang up 150 and despite being unaware of it initially,
    she put me hold hold while she asked, and came back shortly saying I will have £50 credited to my account "immediately".
     
  20. SPR

    SPR New Member

    120
    0
    Nov 28, 2001
    Guildford,...
    No refund for me. I 'phoned a while back & was told I would get one.

    Just 'phoned again as I didn't to be told (even after "finding a supervisor") that there was no refund due to me! If I take all my paperwork to a VirginMedia store then they "may" be able to phone for me & get it!
     

Share This Page