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Discussion in 'VirginMedia TV with TiVo - UK' started by fergiet, Jul 7, 2011.
Yup, I believe I'm the next post in that thread asking the mods for comment (again!).
Don't blame me. Though I suppose I shouldn't feed the trolls [/QUOTE]
Got tired of waiting for a email so I rang cs today.
After looking it up they confirmed that anybody who paid £149 would receive the £50 refund which should show up on the next two months bills.
She made a note on my account and I commended them on their good PR over this.
Hopefully, I will receive my £50 this month or next
If that's what CS have been told then that's excellent. Thanks.
Yes, perhaps CS may even be correct on this occasion; or perhaps not.
Does it really matter. If you ring up, they say something and then it turns out they shouldn't have, you're likely to get the refund anyway.
Just had to call them re something else and the (Scottish) lady said my £50 wasn't yet ordered but she's done so now.
Every time I call I get the indian call centre - how does that work?
Me too. Maybe she was an immigrant, was definitely Scottish.
(Actually rang twice yesterday within about 30 mins and got Scottish both times - maybe it depends what buttons you press)
And what time of day you call too, I assume.
Is he equating Tivo with erectile dysfunction?
Don't know, but my point was that there's not even any hyperlinks in it so how's it supposed to make them any money or turn your machine into a bot, or whatever spam is supposed to do?
What's erectile dysfunction?
Sent from my iPad 2 using Forum Runner
Getting back to the original subject ... anyone on the S1 offer had a £50 credit yet? I've had my first bill since the announcement but no sign of a credit on it.
I have not seen it but I have been assured by VM I should see it 'in the next month'.
In the end I emailed customer services from the website quoting the email/forum post by Alex Green of Virgin Media. Got called back by a very helpful lady called Hazel who put the £50 credit onto my account.
I did the same. If you call when India is asleep you end up talking to Scotland who are more helpful. I referred to the Alex Green refund and they confirmed I would get it next month.
S1 offer, registered and waited for them to call me becoming a new VM customer, installed early March (sufficient ID categorisation?).
my £50 was added to my account July 25th for (un)payment end of Aug. makes for a really weird looking bill at the moment - negative 65p, doubt it will stay like that
No refund showing yet but my bill cycle is earlier than yours so perhaps it will come through next month.