£50 Back from Virgin !

Discussion in 'VirginMedia TV with TiVo - UK' started by fergiet, Jul 7, 2011.

  1. Karnak

    Karnak 'Local'

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    Jan 13, 2003
    Yup, I believe I'm the next post in that thread asking the mods for comment (again!).
     
  2. cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
    Don't blame me. Though I suppose I shouldn't feed the trolls :D[/QUOTE]
     
  3. Major dude

    Major dude Member

    403
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    Oct 28, 2002
    Got tired of waiting for a email so I rang cs today.
    After looking it up they confirmed that anybody who paid £149 would receive the £50 refund which should show up on the next two months bills.

    She made a note on my account and I commended them on their good PR over this.

    Hopefully, I will receive my £50 this month or next
     
  4. alextegg

    alextegg Tall Member

    928
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    May 21, 2002
    Kingston...
    :eek:
     
  5. Karnak

    Karnak 'Local'

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    Jan 13, 2003
    If that's what CS have been told then that's excellent. Thanks.
     
  6. Ernie_C

    Ernie_C New Member

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    Feb 20, 2011
    Yes, perhaps CS may even be correct on this occasion; or perhaps not.
     
  7. Karnak

    Karnak 'Local'

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    Jan 13, 2003
    Does it really matter. If you ring up, they say something and then it turns out they shouldn't have, you're likely to get the refund anyway.
     
  8. smokie

    smokie New Member

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    Dec 27, 2002
    Just had to call them re something else and the (Scottish) lady said my £50 wasn't yet ordered but she's done so now.
     
  9. alextegg

    alextegg Tall Member

    928
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    May 21, 2002
    Kingston...
    Scottish?

    Every time I call I get the indian call centre - how does that work?
     
  10. smokie

    smokie New Member

    420
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    Dec 27, 2002
    Me too. Maybe she was an immigrant, was definitely Scottish.

    (Actually rang twice yesterday within about 30 mins and got Scottish both times - maybe it depends what buttons you press)
     
  11. cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    And what time of day you call too, I assume.
     
  12. dannylau

    dannylau New Member

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    Jun 20, 2011
    Is he equating Tivo with erectile dysfunction?
     
  13. cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
    Don't know, but my point was that there's not even any hyperlinks in it so how's it supposed to make them any money or turn your machine into a bot, or whatever spam is supposed to do? ;)
     
  14. Pine Cladding

    Pine Cladding Large member (Ooer!)

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    Aug 4, 2001
    Fareham, UK
    What's erectile dysfunction?

    Sent from my iPad 2 using Forum Runner
     
  15. deshepherd

    deshepherd New Member

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    Nov 30, 2000
    Bristol, UK
    Getting back to the original subject ... anyone on the S1 offer had a £50 credit yet? I've had my first bill since the announcement but no sign of a credit on it.
     
  16. Karnak

    Karnak 'Local'

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    Jan 13, 2003
    I have not seen it but I have been assured by VM I should see it 'in the next month'.
     
  17. RichardJH

    RichardJH New Member

    1,195
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    Oct 7, 2002
    Hanworth....
    In the end I emailed customer services from the website quoting the email/forum post by Alex Green of Virgin Media. Got called back by a very helpful lady called Hazel who put the £50 credit onto my account.
     
  18. alextegg

    alextegg Tall Member

    928
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    May 21, 2002
    Kingston...
    I did the same. If you call when India is asleep you end up talking to Scotland who are more helpful. I referred to the Alex Green refund and they confirmed I would get it next month.

    A
     
  19. sjp

    sjp Active Member

    1,724
    1
    Oct 22, 2001
    London, UK
    S1 offer, registered and waited for them to call me becoming a new VM customer, installed early March (sufficient ID categorisation?).

    my £50 was added to my account July 25th for (un)payment end of Aug. makes for a really weird looking bill at the moment - negative 65p, doubt it will stay like that :)
     
  20. Major dude

    Major dude Member

    403
    0
    Oct 28, 2002
    No refund showing yet but my bill cycle is earlier than yours so perhaps it will come through next month.
     

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