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That number is also directed to the NCCSD so there is still just 2-3 people nationwide taking all these calls.
You're right it is straight forward when it goes smooth like that. What happens if your card is not staged, or the card does not get a channel...
Try and get customer service to send a CLD (Cold Intilize) RHT (Refresh) hits to the tuning adapters and make sure that they have the proper...
Well said, but if we have to hold for extended periods of time because we are using a line that was never setup for customers, who's problem is it...
This hold time is because we all are calling directly now. LOL They still have only 3 people staffing that desk max, covering the entire nation....
should not. Really just need to have the card unpaired and then paired back up on the account, with hits resent to the card after the card is paired.
I really could not agree with you more on this issue!!! :D
Difference is, their boxes are bidirectional unlike TIVos
Do you have a tuning adapter? It sounds, from what you describe, that you have SDV (switched digital video) channels missing. So if you dont have...
With some providers they have the host ID on your account paired with the cable card ID. So if the new host (TV) is not listed in the billing...
No Problem
They are correct. If you have SDV (Switched Digital video) in your area then you would indeed need a tuning adapter. The cable card, just like the...
yes it does unless you have recently rebooted it. What does the "Status" say toward the top?
Is it blinking 3x and a pause? That would be getting a firmware update, the other two patterns are 8 blinks and a pause = brick mode Then 6 blinks...
LOL said the same thing but you are faster then me.
yea 8 blink is just indicating that it is not authorized which you can see on page 3 of the "Powerkey information" page6, in the tuning adapter...
LOL wonder if you are going to get 6 sent to you now?
LOL wasn't sure :D
Yea they know about them but they dont track the orders that are placed for them. At least that is what i was told by them when i was trying to...
Not sure why you would tell anyone to call them for a Tuning adapter? From what I have been made to understand they do not have the ability to...
