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I will give it another try. Maybe they didn't know about it when i talked to them the first time.
I have it connected to ethernet. I even tried putting it DMZ (default nat on an apple router). No luck. My Premier connects just fine....but...
I have a new Roamio Plus (now about a week old) that refuses to connect to Netflix and gives a V301 error. Calling support and chat sessions...
This thread jinxed me. I posted that I had no trouble so far and yesterday...my HDMI connection died.