New to this forum but definitely have some input here...
I purchased two of these HR10-250's when they first came out and here has been my experience:
Started by hooking up my Pioneer VSX-49TXi and had the same problem as one of the other posts in this forum. When I called DirecTV they said they NEVER heard of the problem (I assumed this is because it was so new)... Whenever I changed to a HD/ or Dolby Digital channel/broadcast I heard a annoying sound from my speakers that could potentially be damaging depending upon your amp volume setting... I also would totally lose audio (I also noticed that the screen on the receiver did NOT display Dolby Digital so I assume it had a problem interpreting the audio track change). I got used to turning the receiver off and then back on and it picked up the audio track fine.
Next I hooked up the second HR10-250 to my really OLD Yamaha Dolby Digital receiver (a $300 receiver that I bought when Dolby Digital just was made available in main stream receivers). This receiver was able to change the audio tracks just fine when switching from analog to digital tracks/stations... must be a different DSP??
Many months later I finally purchased a Lexicon RX-8 which is their new high-end Dolby Digital/DTS... receiver. I hooked this receiver up to my HR10-250 (the one that my Yamaha was using) and I got a similar popping sound like in the Pioneer although not as bad and it did NOT lose the audio track... it was still able to continue with audio. Again, this popping sound could potentially do damage to my high-end speakers...
Now that is has been some time (well over 6 months I believe), I decided to call back DirecTV and report my problem and expected them to know about it... They again said they have NEVER heard about this problem
By the way, I tried both receivers (Pioneer and Lexicon) on both HR10-250's and still had EXACTLY the same problems... I was lucky enough to get Pioneer to completely gut the recevier under warranty and replace the main circuit board, including the DSP. When I got the new receiver back it had the SAME problem
.
Now to the biggest problem:
Recently, my Lexicon Receiver seemed to freeze up and it set off a voltage trigger on my line conditioner/protector (Panamax 5300). After talking to Lexicon Tech Support (Harman International) they had me try all variations of resetting the receiver, including unplugging it... None of their reset techniques worked. After talking with them more, I mentioned that one of the pieces of equipment I had connected to the receiver was the HR10-250. AH HA they said... They went on to explain that there is a known problem that they are aware of that at any point in time this satellite receiver can do siginificant damage to the receiver and that it will require me to send it in to the factory and NOT to use this satellite receiver until there is a fix. I made a deal with them... they were first going to swap my new receiver with a refurbished one but we came to a different agreement: They are now sending me a brand new one in exchange for old one and for me to also send them my HR10-250 for a period of time for them to bench test it.
I also have explained all this to DirecTV and have been in discussion with a Program Specialist (someone beyond level 1 support) and he is trying to talk to some in engineering I think... He left me another message today saying that he was still waiting for feedback from his company... Not sure what will happen but I hope that I can make some headway. Now that I found this forum and post, I will let DirecTV know.
Anybody have any other thoughts?
Mark