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Static Pop Sound when Changing Channels/Tuners with Denon 3802

70K views 290 replies 94 participants last post by  JZ1276 
#1 ·
Anyone else having this problem with their HDTiVo? Not all the time, but usually if I haven't changed channels or tuners in a while I got a very load static sounding pop from the Denon 3802 receiver. Its load enough where my wife jumps and the dogs fly off the couch. I've switched optical cables, but the problem persists.

Any help would be appreciated.

Thanks.

HELP - HELP - HELP

Please go to my latest post in this thread and comply with instructions there. Thanks.

Latest
 
#130 ·
I have faxed them and emailed them through the directv website and got no response from the fax and this lame one from their online support. I am not optimistic. Anyone else get any other responses lately?

12/19/2004 06:18 PM

Dear

Thanks for writing. I'm sorry to hear about the technical problem you're having. Though it's difficult to troubleshoot most technical issues by email, we've found resetting your system often corrects what's wrong. Try these steps anytime there seems to be a problem:

1. Leave the receiver box on.
2. Unplug the receiver from the electrical outlet. (If your receiver's light is still on, you have pulled the wrong plug.)
3. Leave receiver unplugged for 15 seconds.
4. Reconnect it to the electrical outlet and return to normal viewing.

If this doesn't fix the problem, check the information at DIRECTV.com/troubleshooting. If you can't find a fix online, please call our technical support center at 1-800-531-5000 and select the option for technical assistance.

Thanks again for writing and I hope we're able to fix the problem quickly.

Sincerely,

Bryan
DIRECTV Customer Service

---------------------------------------------------------------
Original Message Follows:

12/18/2004 09:55 AM

DIRECTV FEEDBACK MESSAGE

Name: xxxxx

Status: Subscriber

[Account Number: xxxxxxxxx ]

E-mail Address: "xxxxxxxx"
[Topic Selected: Hdtv]

Details: I called tech support and got feedback that I was somehow having a unique problem with my HDTIVO unit. Specifically, the crackling and popping noises I was hearing through my receiver, connected via a digital optical connection. I am not the first to experience this and it needs to be fixed. I spend a tremendous amount with your company and dropped a $1000 on the hd tivo unit and and am VERY dissatisfied with the quality of the product at this point. I would like to know what you are doing to solve this problem.

Please refer to the below links for more information on the problem numerous users are experiencing:

STATIC POP THREAD...
xxxxx

AND ANOTHER ONE...
xxxxx

I phoned this problem in before reading these threads and the service rep (2nd level support) had never heard of the problem.

Please let me know how and when you plan to address this problem.
 
#131 ·
I have the 3805 and the HR10-250 using Toslink. no proplem what so ever or any hint of any sound problem.

Are you guys sure it's NOT a power issue? how the OTA or Sat antennas are grounded and/or the HR10-250? You could be causing a ground potential between the HR10-250 to the TV/Receiver via the Component and/or HDMI/DVI connections.... unplug the video out ONLY and switch channels and hear for the pop you are getting...

Sam
 
#132 ·
I have the 3805 and the HR10-250 using Toslink. no problem what so ever or any hint of any sound problem.
It is documented earlier in this thread that the Denon x805's are not affected by the bad bitstream (also documented).

I've got a 3802 and this is the only problem that is holding-up a purchase. I've been using the 3802 and DirecTivo's with DD (HBO, etc.) for years with no problems. As the problem manifests itself while skipping commercials -- a prime feature of a Tivo -- this is a deal breaker at the moment.

Maybe if the price drops low enough to justify a new receiver... ;-)

jdg
 
#133 ·
I just purchased an HD Tivo and a Mit 52725. If I have the tivo hooked up through the HDMI I get snapping and poping trhough the audio. I had the system hooked up originally through the Component video and didn't notice the problem. I was searching the thread and am concerned about the problem as the issues with the sound are very annoying. I'll call D-TV in the morning, but does anybody have suggestions other than taking both items back?
 
#138 ·
I've had this problem since June with a Pio Elite 49TXi, certainly not a cheap amp. My solution was to use an older Yamaha DD5.1 receiver I still had to do the DD decoding and run the Yamaha pre-outs into the multichannel inputs on the Pioneer. I've reported the problem to Directv support several times, with no serious/worthwhile response. Now that the HD-TiVo is effectively "obsoleted", it'll likely never get fixed - I just wonder if the new units will have the same problem...
 
#140 ·
Isn't it funny how D* can avoid the issue just by fronting their service with the most ineffective people available. I wonder if that talent is in the job posting: "must be incredibly dense, must refuse to listen, must never acknowledge that the customer has spoken, must aspire to be William H. Macy in "Fargo"".

Sorry for the non-productive post, especially in light of exhibiting the exact behavior that they wanted: I gave up.

(Pioneer VSX-49TXi - cheap receiver)
 
#141 ·
I searched the forums, and I may have missed it if anyone reported this problem, but I get static popping noises during playback of HD programs. It happens randomly during the course of playback, sometimes often and sometimes more sporadic.

Has anyone else had this? Any idea how to fix it? Thanks.
 
#145 ·
New to this forum but definitely have some input here...

I purchased two of these HR10-250's when they first came out and here has been my experience:

Started by hooking up my Pioneer VSX-49TXi and had the same problem as one of the other posts in this forum. When I called DirecTV they said they NEVER heard of the problem (I assumed this is because it was so new)... Whenever I changed to a HD/ or Dolby Digital channel/broadcast I heard a annoying sound from my speakers that could potentially be damaging depending upon your amp volume setting... I also would totally lose audio (I also noticed that the screen on the receiver did NOT display Dolby Digital so I assume it had a problem interpreting the audio track change). I got used to turning the receiver off and then back on and it picked up the audio track fine.

Next I hooked up the second HR10-250 to my really OLD Yamaha Dolby Digital receiver (a $300 receiver that I bought when Dolby Digital just was made available in main stream receivers). This receiver was able to change the audio tracks just fine when switching from analog to digital tracks/stations... must be a different DSP??

Many months later I finally purchased a Lexicon RX-8 which is their new high-end Dolby Digital/DTS... receiver. I hooked this receiver up to my HR10-250 (the one that my Yamaha was using) and I got a similar popping sound like in the Pioneer although not as bad and it did NOT lose the audio track... it was still able to continue with audio. Again, this popping sound could potentially do damage to my high-end speakers...

Now that is has been some time (well over 6 months I believe), I decided to call back DirecTV and report my problem and expected them to know about it... They again said they have NEVER heard about this problem:(

By the way, I tried both receivers (Pioneer and Lexicon) on both HR10-250's and still had EXACTLY the same problems... I was lucky enough to get Pioneer to completely gut the recevier under warranty and replace the main circuit board, including the DSP. When I got the new receiver back it had the SAME problem :(.

Now to the biggest problem:

Recently, my Lexicon Receiver seemed to freeze up and it set off a voltage trigger on my line conditioner/protector (Panamax 5300). After talking to Lexicon Tech Support (Harman International) they had me try all variations of resetting the receiver, including unplugging it... None of their reset techniques worked. After talking with them more, I mentioned that one of the pieces of equipment I had connected to the receiver was the HR10-250. AH HA they said... They went on to explain that there is a known problem that they are aware of that at any point in time this satellite receiver can do siginificant damage to the receiver and that it will require me to send it in to the factory and NOT to use this satellite receiver until there is a fix. I made a deal with them... they were first going to swap my new receiver with a refurbished one but we came to a different agreement: They are now sending me a brand new one in exchange for old one and for me to also send them my HR10-250 for a period of time for them to bench test it.

I also have explained all this to DirecTV and have been in discussion with a Program Specialist (someone beyond level 1 support) and he is trying to talk to some in engineering I think... He left me another message today saying that he was still waiting for feedback from his company... Not sure what will happen but I hope that I can make some headway. Now that I found this forum and post, I will let DirecTV know.

Anybody have any other thoughts?

Mark
 
#146 ·
>Anybody have any other thoughts?

As you have probably noticed, reading this LONG thread, Lee Bombard and I have the same Pioneer receiver (49TX, 49TXi) and the same problem. Others (on other forums) with this receiver have also reported the same problem. I think we've all reported this to DirecTV several times - and always this is the FIRST time they've ever heard of the problem (and several other receivers also have the problem). I guess the "fix" would be too complex/expensive for DirecTV to ever address it, so they've taken the "ignore" approach. Kind of disappointing.
 
#147 ·
I have a couple of earlier posts about my experiences with the VSX-49TXi. In summary, exactly the same as yours, including the silly and transparent DirecTV repsonses.

Just a note (maybe you already figured this out): you don't have to power off the receiver to get the audio back. Just change the input to anything else then change it back. Also, I mute whenever I start a TIVOed item, then switch the inputs. I assume that everybody does the same thing.
 
#148 ·
I had the static pop using my Denon AVR 3802, it was becoming annoying. I decided to spring for the Denon 3805, no more static pop. I am happy about that. I don't know why the prev denon had such problems with the digital audio channels being changed, that's when the pop would be heard.
 
#149 ·
Any news on this? Markvegas, please reply if they get back to you. I'm not holding my breath though, the guy I talked to last year promised to call and never did.

I called again today, and tier 2 has still never heard of it.

I'm also having the picture freeze problem, so I'm finally taking the replacement TiVo D* offered me last August. I'm sure it will be the same...

And I'm not getting rid of my Pio 49txi over this.
 
#150 ·
Hi,

I am new here and to D*. I just got my HD Tivo, and am experiencing the pop and crackle issue with my Pioneer TX-47. I have persistent in trying to get someone at D* to listen, and I have found someone who is willing to acknowledge the problem and escalate it in every way possible. I sent him links to this thread and another similar thread so he could see that there are plenty of us with the problem, and that we have been misled at the very least. He really seems to want to help. Below is the text of an email I received this morning, and the supervisor needs at least five of us to contact him with their account numbers and details of their problems.

Send your details to Georgi Zdravkov (Direct TV CS supervisor) at his gmail addresss - zdravkov@gmail.com. Apparently D*'s IP block has been banned from the forum, so he cannot post, but I assure you this guy is for real. We only need four more people to contact him to get this thing off the back burner. More would be better. The sooner he gets the five customers (I am the first), the better.

Please post back if you have any questions.

====== Email Text from George Zdravkov ==============

"Mr Erickson,

I acknowledge the problem and understand this is a cause of great frustration(certainly understandable) for many HR10-250 users. From the posts I've read(I couldn't go through them all) it is apparent this issue is affecting a wide range of a/v receivers and is definitely HR-caused. From here on this issue will have to be escalated through the appropriate internal channels for immediate resolution. I will need the names and account numbers of at least 5 active DTV customers(the more, the better) who are experiencing this problem, with you being the first, that leaves us with 4 to go. Due to company policies I am unable to post in any forums concerning DTV-related issues, but if a list of users(at least 4) is gathered, including the make and model of a/v receiver they're using in tandem with their HR10-250 I can assure you I will personally escalate this issue through every channel available to me. Be it corporate offices, engineering, broadcasting, etc. If not anything else, at least we won't be saying 'This is the first time we've heard of this!' any more. If you could also suggest a brief, written summary of what the issue is that would also help in our efforts. I would probably word it something similar to this: "When certain makes/models of audio receivers are used in concordance with the HR10-250 a static audio pop occurs when shifting from PCM Digital Audio or Dolby Digital 2.0 to Dolby Digital 5.1" You mentioned your are only experiencing this problem on playback of recordings on your 10-250, but from reading the forum, people are having this problem on live programming as well.. Now the first question I'll be getting from management or whoever I escalate this to is which brands/models of receivers are being affected by this. The ones I've came up with thus far are: Pioneer Elite VSX49TX Pioneer Elite VSX49TXi Pioneer Elite VSX47TX Onkyo TX-DS989 Onkyo SR600 Integra Research RDC-7 Denon 3802

Any additions to the list would be helpful.
Unless I am handed over the 4 additional account numbers, all I can do is wait for another escalated call from a customer with the same issue..and then wait for just 3 more similar calls..which is highly unlikely to happen. Hope we get those soon.

Regards,

George"

=========== End of Quoted email =================
 
#151 ·
Well SHOMan, you may be new to D*, but you've received more of a response than any of us.

I gave up and sold me Denon AVR-3802 for $300 less than I paid for it, and bought a Onkyo SR702. I liked my Denon better, but I just couldn't live with this situation anymore.

Good luck!
 
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