ARCHIVE THREAD: Old TiVo Programme Listings/Schedule Errors - Page 166

OzSat · 09-12-2006, 07:17 AM

Quote:

Originally Posted by threadkiller

BBC1 West all guide data for Monday 11th missing from 19:00 only, but only on Sky listings.
Freeview OK.

This would be a download issue with your TiVo - TiVo has no concept of a BBC1 West on sky and another on Freeview. It just has one BBC1 West.

richw · 09-12-2006, 10:35 AM

Quote:

Originally Posted by ozsat

This would be a download issue with your TiVo - TiVo has no concept of a BBC1 West on sky and another on Freeview. It just has one BBC1 West.

It was missing for Sky on mine as well.

There was nothing from Inside Out at 19:30 Monday though to 06:00 this morning.

The data was definitely there at some point because Dalziel and Pascoe was in the To Do list at the end of last week, but had disappeared by Sunday evening.

threadkiller · 09-12-2006, 10:50 AM

Quote:

Originally Posted by richw

It was missing for Sky on mine as well.

There was nothing from Inside Out at 19:30 Monday though to 06:00 this morning.

The data was definitely there at some point because Dalziel and Pascoe was in the To Do list at the end of last week, but had disappeared by Sunday evening.

same for me, all the other BBC regions were available, forced a new download & a reboot of the TiVo, but still nothing after 19:30 inside out. Not the first time its happened either

luckily I was able to use freeview for the 2nd part of Dalziel

OzSat · 09-12-2006, 11:24 AM

OK - but it would be all BBC1 West.

I have checked here and there is a very long Inside Out at 7.30pm.

If you Freeview BBC1 West was OK then it must not have been up to date.

Nebulous · 09-12-2006, 01:50 PM

I'm on freeview and there was NO program data on Monday evening for BBC 1 west

ericd121 · 09-16-2006, 10:27 AM

Callsign: BBC1
Programme Name:The Bigger Picture with Graham Norton
Date/Time: Mondays 10:35pm
Problem: The BBC changed the bleedin' name!

Your Season Pass for
The Bigger Picture with Graham Norton
won't record the new series as the BBC has renamed it
Graham Norton's Bigger Picture

ericd121 · 09-18-2006, 05:42 AM

Callsign: C4
Programme Name:Star Stories
Date/Time: Fridays 9:00pm
Problem: Two Season Passes

Season Pass One will pick up episode 3.
Season Pass Two will pick up episode 2.

Pete77 · 09-20-2006, 02:20 PM

Quote:

Originally Posted by bignoise

Noted that True Movies 1 & 2 are deemed "too unreliable" to have any kind of listings carried by TiVo at all (which is a shame for such a prominent channel), but does the same apply for channels like Actionmax and Movies4Men? It does seem to be rather a big gap in coverage that TiVo has no listings for any of the free-to-air movie channels. (Except Film4, of course.)?

As one who uses a dual Freeview and Freesat arrangement with my Tivo (mainly only useful for UK History and E4 though as I personally never record programs on UK Bright Ideas or TMF or The Hits which are both also pay on the Sky platform but free on Freeview) I concur that it is very frustrating indeed that certain Sky FTA movie channels that contain programs that one very obviously might want to record and timeshift (compared to numerous Sky shopping channels that no one complains about there being no Tivo EPG details for) do not have data provided by Tribune.

I personally believe that Tribune and Tivo have an out of date position on these channels which they refuse to review even in the light of changes of channel ownership. For instance Zone Thriller on Sky Channel 322 is now under the same ownership as both Zone Horror (formerly just The Horror Channel) on channel 321 and Zone Reality and Zone Reality+1 on Ch 150 and Ch 151 and Zone Reality Extra on Ch 152 (formerly all just under the Reality brand) and yet Zone Thriller has no Tivo EPG information while all three Zone Reality Channels and Zone Horror have a fully EPG listing on Tivo.

I made a phone complaint to Sky's Tivo customer services line and insisted that they escalate it to Tivo in the USA or to Tribune only to be called back the following morning (when clearly they hadn't actually put the question to Tribune or had a proper answer) by a Sky Tivo supervisor to be given the stock answer (that they have always repeatedly used in previous complaints I made about True Movies that Tribune has had its requests to provide data turned down by the company concerned so there was nothing they could do about it. I then pointed out that Zone Thriller was owned by the same company as Zone Horror and the Zone Reality channels for which they had got EPG listings so they if they spoke to their contact at Zone they would surely then get Zone Thriller listings. The Sky Tivo supervisor refused to discuss this with me and basically stuck to the stock customers service line that any channel with no EPG data at all was not giving Tribune the data and then basically hung up on me.

As you correctly say it is totally unacceptable that Sky Tivo customer services and/or Tribune in the States refuse to put pressure on Tribune over the lack of listings for Zone Thriller (Ch 322) True Movies (Ch 323), True Movies2 (Ch324), Movies4Men (Ch325) and ACTIONMAX (CH327). One notes Tribune have no trouble at all sourcing data for a relatively obscure pay movie channel like Ch 329 - movies24.

This is a very small number of Sky channels that have no Tivo data but that people really do want to potentially record programs from and I think it is unacceptable that Tribune do not seem to actually be asking the question once again at a high level to people like True Movies who probably turned them down ages ago (if of course they actually did). After all Freesat/ex Sky subscriber viewer numbers are rising quite fast so these FTA channels may slowly become more concerned about potential loss of viewer numbers. Of course Sky have EPG data for all these Freeview channels so its clear the data does get produced by the channels and it can hardly be that much extra work for the channels concerned to fax or email it to Tribune too.

Any views on all this from ozsat would be very much appreciated.

cwaring · 09-20-2006, 04:08 PM

As previously stated, Tribune don't have the time to seek out listings from every obscure channel on satellite. If a channel cannot provide schedule data then they don't get listing in Tivo. Simple

Pete77 · 09-20-2006, 04:28 PM

Quote:

Originally Posted by cwaring

As previously stated, Tribune don't have the time to seek out listings from every obscure channel on satellite. If a channel cannot provide schedule data then they don't get listing in Tivo. Simple

I don't agree with you Carl that these channels are obscure. They are in the main Movies section of the Sky EPG and I think you will find are relatively well watched in Freesat househoulds in particular in comparison to any shopping channel or 24 hour news channel for instance. Were we to be talking about some of the quite large number of specialist Asian language channels in the Sky EPG that don't have Tivo EPG listings I think we would be on slightly more tricky ground as I expect some of them don't have very high viewer figures at all and of course only 5% or so of the uk population are even potential viewers in the first place. Although I espect the Commission for Racial Equality might be interested if an Asian Tivo owner ever made the complaint to them.

My point though was that Zone now own both Zone Horror and Zone Thriller but the launch of Zone Thriller is recent in the last three or four months and Tribune also managed to get the listings for the Zone Reality channels. Unfortunately I have a concern that Tribune may not have spotted this new link and contacted their regular contact at Zone to also ask for their Thriller channel EPG data - it would not be the first time that Tribine have not been quite as energetic as they perhaps might be in an ideal world on our behalf.

Turn your statement on its head and if Tribine doesn't approach a new television channel through the correct channels in the first place (and these are all new movie channels that launched after Tivo stopped active uk marketing and Tivo development in mid 2002) then the channel may not ever know about the existence of Tribune or Tivo UK or that they are not getting their EPG data. After all these channel do produce 7 days of EPG listings for Sky so how much trouble can it be for them to also send this by email or fax to somewhere else. I am concerned that Sky's Tivo customer services department may in fact just be providing a stock response to customers who complain about lack of EPG data for any channel and not passing on the complaint to Tribune who may not therefore even be aware there is a problem.

That is why I was hopeful ozsat could use his Tribune contacts to do a bit more digging regarding the lack of EPG data for these channels.

Pete77 · 09-20-2006, 06:19 PM

Quote:

Originally Posted by cwaring

As previously noted, it is up to each station to provide listing to Tribune, not up Tribune to chase stations for the listings

Carl,

You could find the situation is more complicated than it first appears and that both Tribune, who provide the data, and Tivo, who pay Tribune's bill for the data, are not very keen to take on the cost (in Tivo's case) and the work (potentially unpaid in Tribune's case unless Tivo have a contract that says Tribune get more money every time a new channel appears they are then required to maintain) of supporting a large number of extra channels that were not envisaged in the original cost model of uk tv listings for Sky as things stood back in 2002 when Tivo marketing was last active.

Since then channel numbers of channels with program content (as opposed to dedicated shopping channels which almost no sane person wants to record) on the Sky EPG has gone up hugely and a lot of extra cost would be required to support them all.

I wouldn't be at all surprised to find if Tivo and Tribune have an unwritten or hidden policy of not bothering to support new Sky channels with program content that they perceive as being minority channels if it doesn't look they will attract too much interest and not too many people will complain about. Could that be why longstanding Zone Horror is supported and newish Zone Thriller is not?

Of course even now i hear the response from those forum members who will tell me that if we push the issue too much then this may hasten the day when Tivo decide to pull the plug on the whole UK Tivo EPG service............................

Pete77 · 09-20-2006, 06:31 PM

Service Provider - Sky Digital
Postcode - RH5
Callsign - Sky Three
Programme name - Crash Files Series - Episode Problem = Duffy Street
Date/Time: 23rd September, 6.30am

Problem: The episode of the Crash Files series on Sky Three called Duffy Street has been given its own series id separate from all the other episodes listed under the other identically named Crash Files series. There are two series of Crash Files currently found by "Search by Title" - one which has "Duffy Street" and one which has all the other episodes screening over the next three weeks. Is this Sky's or Tribune's fault?

solaise · 09-24-2006, 05:22 AM

Platform: Freeview

Location BBC West

There aren't any details for the actual programs on Teachers tv nor are there any details for the BBC schools programming - both are available on Digiguide why not on Tivo?

Apologies if this has already been answered - I've tried to search and haven't found anything.

cwaring · 09-24-2006, 07:17 AM

See past comments wrt channels not providing data

, though I am susprised by the lack of data from the BBC.

Pete77 · 09-24-2006, 02:06 PM

Quote:

Originally Posted by cwaring

See past comments wrt channels not providing data

, though I am surprised by the lack of data from the BBC.

Carl,

However it may be a misassumption to think its always the channel that is at fault for the lack of any data and/or for wong program data.

It seems to me that Tribune/Tivo also think that either the existence of any data at all and/or the quality of that data on less well viewed channels is something they don't need to worry nearly as much about getting right?

pmk · 09-24-2006, 04:18 PM

Quote:

Originally Posted by cwaring

See past comments wrt channels not providing data

, though I am susprised by the lack of data from the BBC.

BBC News 24 is still wrong (programmes that are no longer on, programmes that are on but are the wrong times). I can't believe the BBC are not providing the correct data. It must be TiVo/Tribune basically not doing what they are paid to do. I wonder how quickly the guide data will be updated if we all complained to our credit card companies and asked for a chargeback on our lifetime service payment!

Pete77 · 09-24-2006, 04:31 PM

Quote:

Originally Posted by pmk

I wonder how quickly the guide data will be updated if we all complained to our credit card companies and asked for a chargeback on our lifetime service payment!

Now there's an idea but I wonder if there is a time limit as to how far into the past you can go to raise a fresh chargeback dispute?

The Lifetime sub on this machine dates from January 2003.

It seems likely to me that as BBC News 24 is a news channel that Tribune think they can get away with using generic grid type data and don't have to bother with updating the real schedule each week. For instance is the wrong information for these programs displayed on either Digiguide or on the Radio Times website?

cwaring · 09-24-2006, 05:22 PM

Quote:

Originally Posted by pmk

I wonder how quickly the guide data will be updated if we all complained to our credit card companies and asked for a chargeback on our lifetime service payment!

Either that or it would disappear completely! No thanks

Pete77 · 09-24-2006, 06:53 PM

Quote:

Originally Posted by cwaring

Either that or it would disappear completely! No thanks

I wonder if fixing these problems involves that serious an effort or extra cost by Tribune, although I know little about them and who their other major clients are?

But on the basis that this is an old service for a legacy customer I expect there are the usual commercial pressures from management for their staff to spend more time on services that their customers are ordering more of and that are expanding. But if someone reminds management of the letter of their contract with Tivo then the necessary resources may be assigned to the Tivo work.

Having worked at a data and database company I know they are hellish things to maitain accurately for all customers all of the time and that the customers that tend to shout loudest about poor service get more of their problems fixed, especially with no dynamic database of a non mission critical service being supplied at a perhaps cut-throat price usually ever being perfect. The main problem seems to be that a lot of the feedback on these issues get blocked at the Sky Digital customer helpline level who tend to provide the stock answer that its the fault of the channels concerned rather than escalating fully to Tribune. The fact that the only customer support method is phone based does not exactly help this problem.

It doesn't seem to be much to ask that the program data for the two main UK news channels is maintained correctly, especially when both of them are increasingly heading in the direction of true themed program slots that interrupt the rolling news coverage for the second half of some program hours.

OzSat · 09-25-2006, 08:12 AM

Quote:

Originally Posted by pmk

BBC News 24 is still wrong (programmes that are no longer on, programmes that are on but are the wrong times). I can't believe the BBC are not providing the correct data. It must be TiVo/Tribune basically not doing what they are paid to do. I wonder how quickly the guide data will be updated if we all complained to our credit card companies and asked for a chargeback on our lifetime service payment!

Can you post me (again) some actual dates and times of what TiVo says and what BBC actual had?

I get the same schedules as Tribune - so can see where the problem may be.

pmk · 09-26-2006, 01:10 PM

Quote:

Originally Posted by ozsat

Can you post me (again) some actual dates and times of what TiVo says and what BBC actual had? I get the same schedules as Tribune - so can see where the problem may be.

Thanks for replying. I am just venting some of my anger mainly. BBC News 24 does appear to changing its schedule more regularly so it would be nice that when it does the data is updated.

I am using http://www.bbc.co.uk/whatson/ and http://www.radiotimes.com for reference and this appears to always be correct where TiVo has been wrong. In the past few weeks it has been recording many showings of Talking Movies that have never been on and missing possible showings of Click. There are several showings per long weekend (e.g. Fri-Mon) but it is the same "episode".

It does appear the data is better this week so someone maybe listening. The only mistake I can find is Saturday 05:30 Talking Movies (BBC News 24 and BBC1) is wrong it is actually Climate Refugees.

The following weeks guide data shows the usual pattern but as I do not have any guide data I do not know if the schedule is back to normal (it might be but guide data is a bit sparse for 7th October from other sources) or whether it is the numourous mistakes again. Hopefully the schedule is back to normal I miss Talking Movies.

ch34 · 09-29-2006, 06:17 AM

Sky Box Office completely wrong

Sky listing as:

705 The Ringer
706 The Ringer
707 Transamerica
708 Transamerica
709 Good Night, And Good Luck
710 Good Night, And Good Luck
711 Tsotsi
712 Tsotsi

TiVo listing as:

705 Transamerica
706 Transamerica
707 Goodnight And Good Luck
708 Goodnight And Good Luck
709 The Pink Panther
710 The Pink Panther
711 The Pink Panther
712 The Pink Panther

These are the only ones I've looked at but I can't record and time shift as the film names AND times are all different. My listings are up to date this morning....is this a known problem with Sky Box Office?