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Old 04-29-2014, 10:38 PM   #61
crxssi
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Quote:
Originally Posted by shfawaz View Post
Received a shipping notice today and tracking shows delivery scheduled for Thursday. Not complaining, but I'm Still not sure why we are getting these. Everything here has been speculation.
Mine is coming Thursday, too.

Presumably there would be some type of info in the box telling us why.... maybe.... hopefully...

And if not, I bet Margret will let us know, if prodded
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Old 04-30-2014, 03:47 AM   #62
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Glad to see that apparently I'm not the only one who got this. It would've been nice of TiVo to send out an e-mail explaining why we're getting a free slide remote. I was one of the early adopters with the latest version of the software (all of my deleted recordings got undeleted) and went from 8% full to 96%. If, like others have speculated, this is TiVo's way of apologizing, it is indeed a very nice apology.
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Old 04-30-2014, 04:23 AM   #63
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Originally Posted by crxssi View Post
Mine is coming Thursday, too.

Presumably there would be some type of info in the box telling us why.... maybe.... hopefully...

And if not, I bet Margret will let us know, if prodded
My Slide is coming today. Weird thing about my Plus software upgrade is that besides the "Deleted" getting Undeleted, everything "pushed" to my unit, would not play afterwards.

Also, in my recently deleted folder, there are blank slots that can't be permanently deleted or recovered???

I did email this to Margret.
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Old 04-30-2014, 07:47 AM   #64
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My slide is coming today. I got another email last night that they sent me another. I have 3 Tivos. I wonder if I'll get 3 remotes.


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Old 04-30-2014, 09:26 AM   #65
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I seriously doubt that TiVo will come out and explain why they are giving remotes away.

Doing so would be admitting that they made a mistake, and admitting mistakes is something that TiVo does not do very often.
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Old 04-30-2014, 09:54 AM   #66
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I guess I was rolled back, as per this email from TiVo:

Quote:
Dear Customer,

Due to an operational issue, some TiVo boxes were inadvertently sent an old version of software which may have changed your channel lineup, your “To Do List“, and your “My Shows“ list. We have since mapped the correct software version to your DVR but you may still have to reconfigure your channel lineup, To Do List, and My Shows settings. As an apology for the inconvenience, TiVo is sending you a complimentary Slide Pro remote, free of charge.

You don’t have to do anything in order to receive the complimentary Slide Pro remote. It’s on us!

Thank you for being a TiVo Subscriber.

Best regards,

TiVo Support

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Old 04-30-2014, 10:25 AM   #67
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I just got that email too.


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Old 04-30-2014, 10:39 AM   #68
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Just got the email, and the remote should be arriving tomorrow.

A suggestion, though, to TiVo - you might have wanted to send out the explanation note BEFORE submitting the 'orders' to avoid all this confusion.

I do appreciate the gesture, though.
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Old 04-30-2014, 02:05 PM   #69
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Anyone want to sell theirs? PM me. :-)
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Old 04-30-2014, 04:13 PM   #70
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Just got the email, and the remote should be arriving tomorrow.

A suggestion, though, to TiVo - you might have wanted to send out the explanation note BEFORE submitting the 'orders' to avoid all this confusion.

I do appreciate the gesture, though.
i would think the only confusing would be if someone had hit the cancel button before the free remote shipped. I rarely check my Tivo emails so I probably wouldn't have noticed the TiVo email until after the remote had arrived.
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Old 04-30-2014, 04:40 PM   #71
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Mine arrived today

Did not receive an explanatory email.
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Old 04-30-2014, 05:00 PM   #72
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I don't know what I get a kick out of more - this thread or update threads ("I got my update", "I didn't get my update", "When will I get my update?", "How can I get my update?"}
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Old 04-30-2014, 05:11 PM   #73
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Did not receive an explanatory email.
I didn't either. This whole thing is kinda strange.
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Old 05-01-2014, 08:39 PM   #74
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Mine is coming Thursday, too.

Presumably there would be some type of info in the box telling us why.... maybe.... hopefully...
Well, nope. It came, there is nothing but a packing slip.

Quote:
And if not, I bet Margret will let us know, if prodded
I mean, if I were not on this forum seeing this thread, then what would I think about this shipment? It was an ordering mistake? Isn't this going to generate a lot of support calls? Maybe they don't want to admit fault or anything but couldn't they still include a note that says something like "This is a free Slide Remote Pro for you- thanks for being a valued customer" or something like that?
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Old 05-01-2014, 09:11 PM   #75
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I got mine today. I'm glad I had an extra USB adapter from the four Slide Pros I got when they were first released.

I did get an email yesterday explaining why it was shipped. Stating " ....As an apology for the inconvenience, TiVo is sending you a complimentary Slide Pro remote, free of charge....."
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Old 05-01-2014, 09:34 PM   #76
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I think that was good customer service from Tivo, but maybe bad communication about the gift.
ps- anyone not need or selling theirs - I have Paypal...
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Old 05-01-2014, 09:50 PM   #77
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On a side note, Tivo is rather loose with their remote control there must be very little cost in them compared to their retail price.

A few months ago I ordered a slide remote and after placing the order decided to order a glow remote. I called Tivo to get the orders combined to save on shipping and after several minutes the rep wasn't having any luck so he said what the heck, it will will be easier just to send you the glow remote for free. I found that unusual as I just wanted to have them both shipped to gather to save an extra shipping but I didn't argue, few days later I recieved both remotes, a slide pro and glow all for the cost of the slide pro!
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Old 05-01-2014, 10:29 PM   #78
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good point, shipping's probably the big expense to them and the PR.
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Old 05-01-2014, 11:33 PM   #79
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I think that was good customer service from Tivo, but maybe bad communication about the gift. ps- anyone not need or selling theirs - I have Paypal...
Ditto
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Old 05-02-2014, 06:31 AM   #80
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Quote:
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I think that was good customer service from Tivo, but maybe bad communication about the gift.
ps- anyone not need or selling theirs - I have Paypal...
I might sell mine. But just curious, what's a fair price and why not just order direct from. TiVo?
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Old 05-02-2014, 06:33 AM   #81
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TiVo shipping is rather high. I got my first four Slide Pro remotes when it was launched. But I also got free shipping from TiVo at that time.
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Old 05-02-2014, 07:35 AM   #82
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Since they didn't send me the USB dongle to use in my living room, I just paired this remote along with the one that came with the Plus in the bedroom. Figured it would be nice to have a remote on each side of the bed.
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Old 05-02-2014, 10:51 AM   #83
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So, as per Tivo Tech Support, I have the answers. Pretty much you all guessed right.
I called and told them that my mother in law got the email and has the remote on its way to her (which it is) and that I didnt get the email and wanted to know why. Advised Ive been long time customer since 2004 and wondered if I could get one.
What I was told is that some customers who bought a new roamio or premiere had problems with the new software update and their system got stuck in cycle mode. Those customers had to be rolled back and were unable to access service during that time and this is tivo's way of saying sorry for a botched job with the software upgrade.
Now, Only certain people got the remote. Only those with the software issue that had to be rolled back on a roamio or premiere WITH lifetime service. Those who do not have lifetime did not get a free slide remote but instead received 2 months of free service.
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Old 05-02-2014, 12:36 PM   #84
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So, as per Tivo Tech Support, I have the answers. Pretty much you all guessed right.
I called and told them that my mother in law got the email and has the remote on its way to her (which it is) and that I didnt get the email and wanted to know why. Advised Ive been long time customer since 2004 and wondered if I could get one.
What I was told is that some customers who bought a new roamio or premiere had problems with the new software update and their system got stuck in cycle mode. Those customers had to be rolled back and were unable to access service during that time and this is tivo's way of saying sorry for a botched job with the software upgrade.
Now, Only certain people got the remote. Only those with the software issue that had to be rolled back on a roamio or premiere WITH lifetime service. Those who do not have lifetime did not get a free slide remote but instead received 2 months of free service.
Thanks for the info.
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Old 05-02-2014, 01:31 PM   #85
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A nice gesture from the Customer Service team at TIVO. Thank you!!
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Old 05-03-2014, 08:46 AM   #86
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Was on the priority list, didn't get rolled back, am on the Advisory panel, no email about a slide remote.
same here
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Old 05-03-2014, 10:55 AM   #87
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Where can we buy just the dongle? I'd love to use the original Roamio remote on my mini.
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Old 05-03-2014, 01:03 PM   #88
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I was supposed to get 3 slide pros for being part of the beta program a few months back and never heard a peep from them, even after emailing about it. Lucky you guys!
Hmmm....Beta testers don't get free stuff like that. Why would you think they were going to send you 3 remotes?
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Old 05-03-2014, 02:07 PM   #89
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Hmmm....Beta testers don't get free stuff like that. Why would you think they were going to send you 3 remotes?
It was more than just that. I already explained that.
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Old 05-03-2014, 07:50 PM   #90
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It was more than just that. I already explained that.
If I had to make an educated guess, we can send our TA thanks your way. If so, much obliged.
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