Got my Roamio basic last weekend and the IR portion of the remote does not work. After working with TiVo tech support for about an hour they are sending a replacement. They said I could do whatever I wanted with the one I have. Being a techie, I'd like to see if it could be repaired but have not found a means of getting it open without breaking it. The Roamio RF/IR remote appear to be constructed a bit different from the previous peanut remotes:
1- It does not have a screw in the battery compartment.
2- There is no obvious place to pry the two halves apart.
3- The front insert covering the buttons can be removed by pushing a small screw driver through the two small holes under where the + (positive) ends of the batteries go then prying it up with a credit card.
Unfortunately that does not seem to expose a means of separating the top and bottom halves. The 11 small rectangular holes around the edges are where the front insert snaps in and do not appear to have any other purpose.
So, anyone on the forum manage to get theirs apart without damaging it?