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Old 01-17-2016, 07:13 PM   #1
kelbelle
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Tivo cuts to black screen...any ideas?

We recently got a Roamio and now our tivo will cut to black for a few seconds. When this happens everything stops recording. We go days without it happening then it will happen four or five times in a row. Our cable provider is Charter and we have a Cisco tuning adaptor. Any ideas what we need to do to get this corrected?

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Old 01-17-2016, 07:48 PM   #2
Joe01880
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That is NOT normal for the Roamio's.
Try doing a hard reset of the Roamio, pull the power cord, after 30 seconds or so plug it back in. If the problem persists call TiVo service.
You might just want to call TiVo anyway in case you are getting close to the end if is free replacement.
If you don't have it, get the extended warranty while your on the phone with them...just in case!

I have no experience with tuning adapters.

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