Originally Posted by mcf57
I am thinking of getting a 4-tuner Roamio to add to my setup. I currently have some 2-tuner premieres and a mini (all lifetimed) along with a 4-Tuner premiere (monthly).
I have some Best Buy Reward Zone certificates so would like to get it there if possible. I know TiVo is starting to hand out $99 lifetime offers for premieres? Would they possibly do this as well for a 4-tuner premiere if I upgrade to the Roamio (but get it from Best Buy)? Or is this $99 lifetime offer for Series 4s pretty much if you get a Roamio directly from them?
Your best bet here might be to tell TiVo that since you're planning on getting a 4 tuner Roamio (you can start out a little vague on exactly from where you'll be getting it), you want to quit making the monthly payments on the 4 tuner Premiere, or if you've got a better than average monthly rate on the 4 tuner Premiere, you'd like to transfer that rate to the Roamio you're going to be getting. Then you can mention something about retiring the 4 tuner Premiere and sticking it in the closet to gather dust, and if they don't offer the $99 lifetime deal at that point you can add "unless you guys want to sell me lifetime for it at a really good price".
The idea is to exploit the leverage of you're about to buy another TiVo and they don't want you to get mad and change your mind about that, and the leverage of $99 more is $99 more than $0 more, and it avoids reducing their reported subscriber numbers by 1. (in fact, with the retention of the Premiere and the addition of the Roamio, they'll be breaking even on that number plus adding 1).
Remember, you want to negotiate all of this before any money changes hands or any subscriptions are cancelled, while you still have the leverage.
And you may have to play CSR roulette, calling back several times until you get a CSR that'll go along with the deal you have in mind, so don't actually discontinue that monthly, just talk about doing it, until you get everything nailed down.