Hoping to find help here at the Tivo Forums..
Hi all, I am a long time Directv subscriber and Tivo fan. I've had this THR22 about a year now and before that used a RCA-80 Tivo receiver. However, it seems that since upgrading to the THR22 I've NEVER been able to download On-Demand content. I spent about 3 weeks elapsed time (5 calls) last year with Directv trying to get it to work. No luck. I recently spent about 3 calls and 5 hours trying solve the issue again. They had me do all the "standard" stuff with and without the tech.
1) restart the receiver
2) unplug the receiver
3) check all the network connections
In all cases, the receiver reported that the internet connection was good with no issue connecting to the DVR service. However, all the selected movies get stuck in the "Preparing" state and sit there indefinitely.
I am getting very frustrated with this. From everything I can tell THR22 SHOULD be able to download the ON DEMAND material. All my other devices connect just fine. The receiver gets it's IP address via DHCP with the DNS and Gateway information correctly from my repeater.
Here's my setup:
Comcast Router connected to my Linksys E4300 which transmits over Wireless-N to my TP-Link Wireless router (setup as a bridged repeater) which connects via ethernet to the receiver. Connecting to the same TP-Link router are my Blu-Ray player and wireless devices. None of the other devices have issues, just the Tivo unit.
In another room I have a similar setup for my HR22 unit which has no issues with the ON-DEMAND downloading.
After digging around the forums here I came across something that may be causing the issue although I don't understand why it may be the case. Both of my tuners for the receiver are connected by a B-Band converter. I was told specifically that this was required for the receiver to work when it was first installed. I'm beginning to wonder if I actually need the DECA module in place of the B-Band converter.
I'm not sure if this is the right forum to post this problem. If I need to repost it elsewhere please let me know.
I can add more details if needed, I tried to make this short and concise.
Thanks in advance.