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Old 04-11-2014, 07:05 PM   #31
nooneuknow
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Quote:
Originally Posted by schmegs View Post
I just noticed my Charter CC on my Roamio was upgraded also. I've also noticed that my Roamio has crashed and rebooted 3 times in the last 2 days... Might be unrelated, but has anyone else noticed any problems?
If you received the TiVo "Spring Update" software, I'd consider that to be a more likely culprit. Even more so, if you were updated, then reverted, which never should have happened.

I also really hate it when a cableco-related update happens at the same time TiVo changes things... Seems to happen more, and more, these days, for me...

As if the finger-pointing wasn't always bad enough, now it (almost) seems like the MSOs are timing their changes to coincide with TiVo software releases. It wouldn't be a hard play to make, since it's no secret when TiVo has an update about to roll-out...
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Old 04-14-2014, 04:27 PM   #32
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Originally Posted by schmegs View Post
I just noticed my Charter CC on my Roamio was upgraded also. I've also noticed that my Roamio has crashed and rebooted 3 times in the last 2 days... Might be unrelated, but has anyone else noticed any problems?
See my updated post above...

I'm bored now, everything is working as it should with my Tivo System! So I signed up for the BETA program! Yes I know, I'm a Gluten for punishment! -lol-
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Old 04-15-2014, 08:32 PM   #33
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That's weird, I am on Charter and never had problems with 6-tuners. A week or two ago (the same weekend the latest Roamio update was going out) my two Tuning Adapters rebooted and required a re-hit from Charter to start working again. I wonder if they were updating the cards and TAs at the same time?

I'm on a SA/Cisco system, 803 card, with PKEY1.5.2_F.p.1401 firmware on the card and STA1.0.0_1520_LR_F.1501 on the Tuning Adapter. Never thought to check the firmware versions previously so I don't know if that's new or not.

I've had the Roamio since January and all 6 tuners have been working and no problems except for the aforementioned rehit required last week on the TAs.
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Old 04-15-2014, 08:54 PM   #34
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That's weird, I am on Charter and never had problems with 6-tuners. A week or two ago (the same weekend the latest Roamio update was going out) my two Tuning Adapters rebooted and required a re-hit from Charter to start working again. I wonder if they were updating the cards and TAs at the same time?

I'm on a SA/Cisco system, 803 card, with PKEY1.5.2_F.p.1401 firmware on the card and STA1.0.0_1520_LR_F.1501 on the Tuning Adapter. Never thought to check the firmware versions previously so I don't know if that's new or not.

I've had the Roamio since January and all 6 tuners have been working and no problems except for the aforementioned rehit required last week on the TAs.
1.5.2_F.p.1401 is OLD. (2009ish, I think.) It's what was on my PK800 until a few weeks ago (I now have 1.5.3_F.p.1101) and you're very lucky not to have had tuning failures with all six tuners active. Most people with 1.5.2.1401 on Charter have to drop down to five tuners otherwise one of the tuners will randomly stop working.
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Old 04-16-2014, 06:53 AM   #35
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I called Charter last week and got the e-mail address of a local Charter representative. I requested that they push the latest firmware to my CableCard, but said they needed the approval from the corporate office. They told me that they were denied the request, but said they were able to get me a "test card" with the updated firmware. I should know on Monday what day they are going to come out and install the card in my Tivo.
Just an update.

A Charter technician came to my house yesterday afternoon with three new Cisco CableCards that supposedly had the new firmware installed on them. They installed and re-paired the first one, but found it still had the old firmware on it. They installed and re-paired the second one, but found it still had the old firmware on it. At that point, the technician called the headend office who proceeded to push a firmware update to the second CableCard. After the firmware push, we verified it had the new firmware in it. Bottom line, my TiVo Roamio Pro now has a CableCard with the new firmware on it. So far I haven't had any issues with it, but I will continue to monitor it over the next few days/weeks.

For reference:

Cisco Cable Card HW: 0803 Ver. 0010

Old Firmware: PKEY1.5.2_F.p.2401 Jun 25 2010, 11:12:23 (only supports 5 tuners)

New firmware: PKEY1.5.3_F.p.1101, Jun 6 2013, 16:26:59 (supports 6 tuners)
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Old 04-16-2014, 08:39 AM   #36
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Originally Posted by gmacted View Post
Just an update.

A Charter technician came to my house yesterday afternoon with three new Cisco CableCards that supposedly had the new firmware installed on them. They installed and re-paired the first one, but found it still had the old firmware on it. They installed and re-paired the second one, but found it still had the old firmware on it. At that point, the technician called the headend office who proceeded to push a firmware update to the second CableCard. After the firmware push, we verified it had the new firmware in it. Bottom line, my TiVo Roamio Pro now has a CableCard with the new firmware on it. So far I haven't had any issues with it, but I will continue to monitor it over the next few days/weeks.

For reference:

Cisco Cable Card HW: 0803 Ver. 0010

Old Firmware: PKEY1.5.2_F.p.2401 Jun 25 2010, 11:12:23 (only supports 5 tuners)

New firmware: PKEY1.5.3_F.p.1101, Jun 6 2013, 16:26:59 (supports 6 tuners)
Good News that you finally got the firmware upgrade! It also seems to be the first confirmed upgrade of a non-800 card (803 in your case) by Charter.

I do wonder why Charter (specifically) and most other Cable Companies are so inconsistent on keeping CableCard firmware up to date and lie about their capability to upgrade them in the field??? They would certainly save themselves a lot of support calls and truck rolls if they didn't issue any CC's until firmware was upgraded to current levels in the office!
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Old 04-16-2014, 09:37 AM   #37
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1.5.2_F.p.1401 is OLD. (2009ish, I think.) It's what was on my PK800 until a few weeks ago (I now have 1.5.3_F.p.1101) and you're very lucky not to have had tuning failures with all six tuners active. Most people with 1.5.2.1401 on Charter have to drop down to five tuners otherwise one of the tuners will randomly stop working.
Well now you have me thinking....

What are the symptoms of the tuners not working? Is it the TiVo reporting that one tuner isn't authorized, or is it things like tuning failure and whatnot? Last night after re-pairing my card because I had swapped in my Roamio and never re-paired, I noticed a few channels failed to tune. Don't know if it was a TA error or not. Guess I need to do some testing...
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Old 04-16-2014, 10:01 AM   #38
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I've had zero errors on my Roamio Pro since the updated CableCard with PKEY_1.5.3_F.p.1101 was installed. All Six tuners are working without failure, I consider this problem closed for my own household...

Additional Note:
Tivo's "Spring Update" (20.4.1-USA-6-840) was installed on my Roamio Pro about the same time as the Firmware upgrade occurred by Charter. Other than needing to reboot my Roamio Pro so the Tivo Mini's could see it again, it has caused no problems in my service. My Roamio 4-tuner and all 3 Mini's have not received the Spring update from Tivo...
Same here, the updated firmware solved the problems. I haven't had any problems regarding the new Tivo update on any of my boxes whether they have the new firmware or the old (as the 803 on my Premier series boxes still have not seen an update).

Last edited by djev : 04-16-2014 at 10:10 AM.
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Old 04-16-2014, 10:07 AM   #39
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1.5.2_F.p.1401 is OLD. (2009ish, I think.) It's what was on my PK800 until a few weeks ago (I now have 1.5.3_F.p.1101) and you're very lucky not to have had tuning failures with all six tuners active. Most people with 1.5.2.1401 on Charter have to drop down to five tuners otherwise one of the tuners will randomly stop working.
Actually, I've read of instances where owners didn't realize they had dropped to 5 tuners until they went into the history and saw some programs hadn't recorded. With so many tuners operational, if your favorites record you might not realize something else didn't.
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Old 04-16-2014, 10:09 AM   #40
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Well now you have me thinking....

What are the symptoms of the tuners not working? Is it the TiVo reporting that one tuner isn't authorized, or is it things like tuning failure and whatnot? Last night after re-pairing my card because I had swapped in my Roamio and never re-paired, I noticed a few channels failed to tune. Don't know if it was a TA error or not. Guess I need to do some testing...
Go to your recording history and look back to see if some things didn't record, that will tell you if you dropped a tuner. I can't speak to the TA issue since we don't use them here in the DFW area.
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Old 04-17-2014, 04:56 PM   #41
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I don't have any failed recordings aside from a few that didn't record because they were on HBO and the pairing on the cablecard was not setup. I guess I will try loading up 5 tuners with recordings and then try to tune several different live programs and see what happens
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Old 04-18-2014, 05:16 PM   #42
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What are the symptoms of the tuners not working? Is it the TiVo reporting that one tuner isn't authorized, or is it things like tuning failure and whatnot? Last night after re-pairing my card because I had swapped in my Roamio and never re-paired, I noticed a few channels failed to tune. Don't know if it was a TA error or not. Guess I need to do some testing...
The main symptom is that your Recording History will have entries that say "Program not available" or "Not authorized" or some similar wording. The Cablecard will sometimes tune all six channels correctly, but at random times one of the tuners will fail to be authorized.

In my experience with 1.5.2.F_p.1401 this happened every couple of days if all six tuners were enabled. Configuring the TiVo to use only five tuners stopped the problem from happening. (I now have 1.5.3.F_p.1101 and have told my TiVo to go back to using all six tuners and it works fine.)

The problem was most obvious when I had Suggestions enabled. (As then the TiVo was a lot more likely to be using all six tuners.)
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Old 04-19-2014, 04:29 PM   #43
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I never had any missed recordings, but I think I was bitten by the bug. The other day after I got it re-paired and several things were recording while trying to watch live TV I kept getting channel not authorized messages.

If it works fine with 5 tuners, I probably won't push it too hard. The card in my TiVo is an 803 part number, as is the card in my TiVo HD. I have an 800 card that I had planned to use in an hdhomerun, but I don't know if it's worth the hassle to get the cards swapped, re-paired, and then try to get the firmware in the 800 card upgraded (if it needs to be upgraded, dunno what version it's on)
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Old 04-21-2014, 03:12 PM   #44
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I never had any missed recordings, but I think I was bitten by the bug. The other day after I got it re-paired and several things were recording while trying to watch live TV I kept getting channel not authorized messages.

If it works fine with 5 tuners, I probably won't push it too hard. The card in my TiVo is an 803 part number, as is the card in my TiVo HD. I have an 800 card that I had planned to use in an hdhomerun, but I don't know if it's worth the hassle to get the cards swapped, re-paired, and then try to get the firmware in the 800 card upgraded (if it needs to be upgraded, dunno what version it's on)
That would be due to said bug...
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Old 04-21-2014, 08:32 PM   #45
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I finally dug out my HD Home Run and got my 800 model card installed, and this is the software:

H/W Model: 0800, Ver: 0012
OS Ver: PKEY1.5.2_F.p.3001
Build Time: Apr 12 2011, 18:49:42

For those who got Charter to push an update, did you have a specific person or phone number you called? If I decide to try to get my sixth tuner active, I want to ride your coattails and make it as painless as possible
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Old 04-22-2014, 09:18 AM   #46
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Originally Posted by JosephB View Post
I finally dug out my HD Home Run and got my 800 model card installed, and this is the software:

H/W Model: 0800, Ver: 0012
OS Ver: PKEY1.5.2_F.p.3001
Build Time: Apr 12 2011, 18:49:42

For those who got Charter to push an update, did you have a specific person or phone number you called? If I decide to try to get my sixth tuner active, I want to ride your coattails and make it as painless as possible
I got the firmware push shortly after filing an FCC complaint against Charter. Still not certain if that was the trigger or if Charter just happen to start pushing the firmware about the same time.

Multiple calls and truck rolls made since October 2013 to Charter always ended with the same reply in regards to CableCard Firmware upgrades, "We don't know how to do that or who to contact to have it done"...
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Old 04-22-2014, 10:06 AM   #47
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I got the firmware push shortly after filing an FCC complaint against Charter. Still not certain if that was the trigger or if Charter just happen to start pushing the firmware about the same time.

Multiple calls and truck rolls made since October 2013 to Charter always ended with the same reply in regards to CableCard Firmware upgrades, "We don't know how to do that or who to contact to have it done"...
Everything is stable, three tuning adapters in two TiVos and an HDHomeRun, albeit with only 5 tuners in my Roamio, but I don't record that much anyway. I may just let sleeping dogs lie
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Old 04-22-2014, 02:27 PM   #48
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Called Charter yesterday. Explained the issue and requested a firmware update for my CC. The CSR claimed it couldn't be done from where she was. I requested a tech come out with a new card, but gave specific instructions on what was needed (a card with the new firmware) as we know how these things can go.

The tech showed at my door today with a stack of cards and knew nothing of my specific request. I thought, "here we go." He also seemed to know nothing about updating a card's firmware remotely. We thought we'd try what he had in hand. I wasn't feeling optimistic.

Sure enough, the first card had the new firmware already installed. I'm still a little shocked this ended well.

(Spoke a little too soon^) This visit also required me to make another call to Charter, as no channels would pull up as much 15 minutes after the tech had split. A CSR sent a few signals my way and things were soon up and running. Will continue to monitor as well.

BTW, I was thinking I'd have to update my TiVo to allow the use of 6 tuners again, but it seems all 6 are showing in the Info > Down Arrow > Right Arrow page without entering any number sequences.
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Old 04-22-2014, 02:33 PM   #49
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Called Charter yesterday. Explained the issue and requested a firmware update for my CC. The CSR claimed it couldn't be done from where she was. I requested a tech come out with a new card, but gave specific instructions on what was needed (a card with the new firmware) as we know how these things can go.

The tech showed at my door today with a stack of cards and knew nothing of my specific request. I thought, "here we go." He also seemed to know nothing about updating a card's firmware remotely. We thought we'd try what he had in hand. I wasn't feeling optimistic.

Sure enough, the first card had the new firmware already installed. I'm still a little shocked this ended well.

(Spoke a little too soon^) This visit also required me to make another call to Charter, as no channels would pull up as much 15 minutes after the tech had split. A CSR sent a few signals my way and things were soon up and running. Will continue to monitor as well.

BTW, I was thinking I'd have to update my TiVo to allow the use of 6 tuners again, but it seems all 6 are showing in the Info > Down Arrow > Right Arrow page without entering any number sequences.
Charter's dispatch system leaves much to be desired. Every time they dispatched someone to me to work on CableCard issues, the local dispatch didn't see any notes, and sent the work order to a contractor, who is "unable to carry cablecards on the truck" per the local office. Every time someone at Charter claims they're "leaving a note" for the next person in the chain, expect that they are completely lying to you.
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Old 08-02-2014, 09:17 PM   #50
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Angry Well S.O.B.!!!

I just switched from Verizon FiOS to Charter as the 3 year deal with locked in price was too good to pass up. At the same time I also switched from an HTPC setup with Ceton tuner back to TiVo. At first I had purchased just one Roamio Plus, but then ended up getting a second.

I thought everything was fine up until today when I went to go tune something on one of them and saw the dreaded "Not Authorized". Flipped around the tuners and realized the other five were working. So, then I went to the second TiVo to see if it was having the same issue and sure enough the 6th tuner wasn't working.

Obviously I jumped on here and found this thread. I was initially thrilled back when the Charter install happened, as I didn't realize DFW no longer needed tuning adapters, and I had read how those can be problematic. I even tested recording six things at once when the Charter install happened on the first Roamio I had bought and all six recorded and played. I picked up a CC at the local office only a couple of miles away for the second TiVo when it arrived. I then called and got it paired and also tested six recordings and they worked that day. I guess I just got lucky that all six tuners worked on initial install with both boxes and didn't realize the 6th tuners had stopped working on both boxes until now.

So, I guess now after reading this thread and seeing it is next to impossible to get someone on the phone at Charter that will push firmware, my question is this...

Since I have a Charter office just 2 miles from my house..... Should I skip calling, go to the office and have them swap out both cards to see if I get lucky with newer firmware, and then if not just keep going back harassing them until they get it right? Actually I would think/hope that they have a box up there at the office where they could test a card before I left with it to make sure it had the right firmware? Or would that be too much to ask? LOL

FYI, both of my CC's are Cisco 803 cards running PKEY1.5.2_F.p.2401.

EDIT/UPDATE: I just went into the history of both units and see some recordings that did not record saying "Not Authorized" over at least the past week. But since it's summer and almost everything is on a cable channel that repeats, they still got recorded later. So for now I've used the code I found here in TCF to drop down to 5 tuners. I'm glad I made these system switches during the summer and not during the regular TV season, because if I'd have lost stuff from the big 5 networks during the fall that don't repeat, I'd have been pissed.
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Old 08-05-2014, 07:24 PM   #51
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FYI, both of my CC's are Cisco 803 cards running PKEY1.5.2_F.p.2401.
Tivo says you need PKEY_1.5.2_f.p.2801 or later to get all six tuners, but I've heard of occasional problems with that version. In my experience PKEY_1.5.3_F.p.1101 is quite reliable. (That's what I have on my PK800 card and I'm on Charter.)

In my area I believe Charter has pushed 1.5.3 to the PK800 cards but not the PK803 cards. (or at least they pushed it to the PK800 cards first). So if you can't get them to upgrade your card then you might see if they have any PK800s.

If you can't get a newer firmware, then you'll want to tell your TiVo to use only 5 tuners. Go to the Channel List screen and enter 88635. You should hear it ding 5 times. Then reboot the TiVo. When you want to switch back to 6 tuners, repeat the process with 88636.

I had to make my TiVo use only 5 tuners for the first six months I had it. That was a little annoying but at least it worked reliably.
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Old 08-06-2014, 10:25 AM   #52
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Has anyone noticed if the 153.1101 firmware has any benefits for the 4-Tuner Roamio?

The one I have seems to be working fine most of the time, but I don't watch it very often as it is in my Sister-in-Laws room... The only odd behavior is her system loses all programming every once in awhile and I have to request a refresh from Charter to correct the problem. Firmware is 152.2401 on a PK803 CableCard...

I previously switched the CableCards between my Roamio Pro and the Roamio 4-Tuner box. The Pro had the PK803 card that Charter isn't updating firmware on at this time and I put the PK800 card from the 4-Tuner Roamio into the Pro since Charter had already upgraded the firmware to 153.1101...

The Roamio Pro has been working perfectly on all 6 tuners since the upgraded cablecard with 153.1101 was installed.
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Old 08-06-2014, 01:19 PM   #53
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For St. Louis customers, when you talk to Charter about FW updates on CableCards, they have no idea what you're talking about. We have Motorola cards and the only time I've seen any FW updates is when I had to have a CC swapped out due to an issue with it.

Since I'm swapping out my last Premiere XL for a Roamio Pro in the next week or so, we'll see if the current card in the PreXL will work in 5 or 6-tuner mode on the Roamio Pro.
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Old 08-06-2014, 05:58 PM   #54
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Originally Posted by shrike4242 View Post
For St. Louis customers, when you talk to Charter about FW updates on CableCards, they have no idea what you're talking about. We have Motorola cards and the only time I've seen any FW updates is when I had to have a CC swapped out due to an issue with it.

Since I'm swapping out my last Premiere XL for a Roamio Pro in the next week or so, we'll see if the current card in the PreXL will work in 5 or 6-tuner mode on the Roamio Pro.
Motorola cards don't have the 6-tuner problem and generally don't need a firmware upgrade for Roamio.
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Old 08-07-2014, 06:38 AM   #55
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Originally Posted by pshivers View Post
Has anyone noticed if the 153.1101 firmware has any benefits for the 4-Tuner Roamio?

The one I have seems to be working fine most of the time, but I don't watch it very often as it is in my Sister-in-Laws room... The only odd behavior is her system loses all programming every once in awhile and I have to request a refresh from Charter to correct the problem. Firmware is 152.2401 on a PK803 CableCard...

I previously switched the CableCards between my Roamio Pro and the Roamio 4-Tuner box. The Pro had the PK803 card that Charter isn't updating firmware on at this time and I put the PK800 card from the 4-Tuner Roamio into the Pro since Charter had already upgraded the firmware to 153.1101...

The Roamio Pro has been working perfectly on all 6 tuners since the upgraded cablecard with 153.1101 was installed.
I used to have all sorts of problems with Comcast on my XL4 until the update to 1.5.3 1101. I would lose pairing every 3-4 weeks. So, if you are having similar issues I would recommend an update.
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Old 08-07-2014, 09:35 AM   #56
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Originally Posted by DigitalDawn View Post
I used to have all sorts of problems with Comcast on my XL4 until the update to 1.5.3 1101. I would lose pairing every 3-4 weeks. So, if you are having similar issues I would recommend an update.

Thank You....
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Old 08-09-2014, 04:17 PM   #57
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Smile Roamio Pro and Charter Cable, Fort Worth

This thread has been invaluable to me regarding the successful integration of Tivo Roamio I acquired a few weeks ago. Fortunately, Fort Worth has a local Charter cable store that has a few reps who will listen to you. When I went to pick up a new cable card (CC) from the store, i was given a Cisco PKM803 card. After inserting the card into the Roamio, there was a firmware update which resulted in version 1.5.2_F.p.2401 being configured. On checking the tuner status, this only allowed two simultaneous channels to be recorded with Season passes, but could view up to five channels. I don't know why this was occurring between the recording and viewing tuner activities. So I finished up researching this Tivo thread and also the thread about channels not being authorized. This lead me to realize that the CC had to be a PKM800 or PKM802 with at least version 1.5.3_F.p.1101 configured.
After finding the original PKM803 cable card was not allowing all six channels to be recorded simultaneously, I arranged by visiting the Fort Worth Charter Cable store to obtain a PKM800 cable card. By the way all the CC in the store were -803 cards. The rep in the store went to see the store manager who was very familiar with the problem and promised to get me either the -800 or -802 versions of the CC the next day. The -800 card will allow the latest cable card firmware to the installed (1.5.3_F.p.1101).
A few days later, I picked up a Scientific Atlanta PKM800 cable card, dated 2007. I was notified that this card was already activated. Interesting ... I did not know what this meant until I installed the CC in the Roamio. The 2007 date was not a problem, I do not know if a newer CC would have behaved any differently.
After installing the PKM800 cable card, I found it already contained the 1.5.3_F.p.1101 firmware, and did not require a firmware download and immediately allowed all channels to be viewed/recorded. It did not need me to call the Charter CC pairing service with card ID or Host ID. If problems arise with simultaneous Season Passes, then I would request a re-pairing of the card by Charter cable. This never was necessary and everything is working with unto six tuners recording/viewing channels simultaneously.
In spite of the negative press that Charter has been receiving, I take my hat off the the Fort Worth manager for helping me get the right version of the card.
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Old 08-09-2014, 10:22 PM   #58
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Originally Posted by Chas_M View Post
This thread has been invaluable to me regarding the successful integration of Tivo Roamio I acquired a few weeks ago. Fortunately, Fort Worth has a local Charter cable store that has a few reps who will listen to you. When I went to pick up a new cable card (CC) from the store, i was given a Cisco PKM803 card. After inserting the card into the Roamio, there was a firmware update which resulted in version 1.5.2_F.p.2401 being configured. On checking the tuner status, this only allowed two simultaneous channels to be recorded with Season passes, but could view up to five channels. I don't know why this was occurring between the recording and viewing tuner activities. So I finished up researching this Tivo thread and also the thread about channels not being authorized. This lead me to realize that the CC had to be a PKM800 or PKM802 with at least version 1.5.3_F.p.1101 configured. After finding the original PKM803 cable card was not allowing all six channels to be recorded simultaneously, I arranged by visiting the Fort Worth Charter Cable store to obtain a PKM800 cable card. By the way all the CC in the store were -803 cards. The rep in the store went to see the store manager who was very familiar with the problem and promised to get me either the -800 or -802 versions of the CC the next day. The -800 card will allow the latest cable card firmware to the installed (1.5.3_F.p.1101). A few days later, I picked up a Scientific Atlanta PKM800 cable card, dated 2007. I was notified that this card was already activated. Interesting ... I did not know what this meant until I installed the CC in the Roamio. The 2007 date was not a problem, I do not know if a newer CC would have behaved any differently. After installing the PKM800 cable card, I found it already contained the 1.5.3_F.p.1101 firmware, and did not require a firmware download and immediately allowed all channels to be viewed/recorded. It did not need me to call the Charter CC pairing service with card ID or Host ID. If problems arise with simultaneous Season Passes, then I would request a re-pairing of the card by Charter cable. This never was necessary and everything is working with unto six tuners recording/viewing channels simultaneously. In spite of the negative press that Charter has been receiving, I take my hat off the the Fort Worth manager for helping me get the right version of the card.
FYI, I'm using a PKM803 cable card, with 1.5.3_F.p.1101 firmware on TWC without issues.
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Old 08-10-2014, 09:10 AM   #59
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Good to know the 803 card works with 153.1101, unfortunately Charter Cable has elected to only update the firmware on their 800 cards at this time...
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Old 08-11-2014, 12:08 PM   #60
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Originally Posted by Chas_M View Post
This thread has been invaluable to me regarding the successful integration of Tivo Roamio I acquired a few weeks ago. Fortunately, Fort Worth has a local Charter cable store that has a few reps who will listen to you. When I went to pick up a new cable card (CC) from the store, i was given a Cisco PKM803 card. After inserting the card into the Roamio, there was a firmware update which resulted in version 1.5.2_F.p.2401 being configured. On checking the tuner status, this only allowed two simultaneous channels to be recorded with Season passes, but could view up to five channels. I don't know why this was occurring between the recording and viewing tuner activities. So I finished up researching this Tivo thread and also the thread about channels not being authorized. This lead me to realize that the CC had to be a PKM800 or PKM802 with at least version 1.5.3_F.p.1101 configured.
After finding the original PKM803 cable card was not allowing all six channels to be recorded simultaneously, I arranged by visiting the Fort Worth Charter Cable store to obtain a PKM800 cable card. By the way all the CC in the store were -803 cards. The rep in the store went to see the store manager who was very familiar with the problem and promised to get me either the -800 or -802 versions of the CC the next day. The -800 card will allow the latest cable card firmware to the installed (1.5.3_F.p.1101).
A few days later, I picked up a Scientific Atlanta PKM800 cable card, dated 2007. I was notified that this card was already activated. Interesting ... I did not know what this meant until I installed the CC in the Roamio. The 2007 date was not a problem, I do not know if a newer CC would have behaved any differently.
After installing the PKM800 cable card, I found it already contained the 1.5.3_F.p.1101 firmware, and did not require a firmware download and immediately allowed all channels to be viewed/recorded. It did not need me to call the Charter CC pairing service with card ID or Host ID. If problems arise with simultaneous Season Passes, then I would request a re-pairing of the card by Charter cable. This never was necessary and everything is working with unto six tuners recording/viewing channels simultaneously.
In spite of the negative press that Charter has been receiving, I take my hat off the the Fort Worth manager for helping me get the right version of the card.
Good to hear. I'm over in Watauga and Charter has a store/location on 377/Denton Hwy. less than 2 miles from me. I called the Charter folks again today about the case I opened the end of last week for an update and she said the case was still active, had been escalated to a supervisor, and was making its way to the field for them to push from the headend. So hopefully phone calls get it done for me. But, if not it's good to know I can just hit my local store and possibly get things taken care of that way. Thanks for sharing!!!
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