Welcome to my world!
Same thing on my Roamio since 3/14. Multiple calls to support produce everything from; we know about this and we are working on it to "we don't know what is wrong". At least the last few calls were shorter as we did not have to go through the agents full script. Got to a lever 2 tech and still no satisfactory story. One of the level 2 techs intimated that a new Netfix app was nearing release and that was where the time was being spent and not on this existing problem. The mini in the bedroom gets Netflix or the wife would be hunting the little guy down to cut has antennas off and castrate him!
3/21 4:22PM PDT Just got off the phone with tech support again. This time; it is a known issue and there should be a fix in the next week or so. Really? On the 14th I was told it would be fixed the next day!
Isn't technology wonderful?