TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Roamio DVRs
TiVo Community
Reply
Forum Jump
 
Thread Tools Rate Thread
Old 02-26-2014, 06:02 PM   #1
mpaquette
Registered User
 
Join Date: Aug 2005
Location: South Carolina
Posts: 48
TWC customer moving to Roamio

I currently have 2 Premiere's each with a TWC cable card and tuning adapter. I'm replacing them with a Roamio and a mini. I'm curious what my best bet is for moving the cable card. Should I put it in the Roamio, run the guided setup and then call TWC support?
mpaquette is offline   Reply With Quote
Old 02-26-2014, 06:08 PM   #2
rcandsc
Tivo is a verb
 
rcandsc's Avatar
 
Join Date: Feb 2014
Location: Liberty, MO.
Posts: 48
That is exactly what I did when I received my new Roamio. TWC cable card support is excellent, at least in my experience.
__________________
Roamio Pro
Premiere XL4
TIVO HD
TIVO Mini w/MOCA
rcandsc is online now   Reply With Quote
Old 02-26-2014, 06:46 PM   #3
mpaquette
Registered User
 
Join Date: Aug 2005
Location: South Carolina
Posts: 48
Does anyone know the national number for TWC's cable card help center?
mpaquette is offline   Reply With Quote
Old 02-26-2014, 07:08 PM   #4
tarheelblue32
Registered User
 
tarheelblue32's Avatar
 
Join Date: Jan 2014
Location: Raleigh, NC
Posts: 860
Quote:
Originally Posted by mpaquette View Post
Does anyone know the national number for TWC's cable card help center?
1.866.606.5889
The CableCARD Technical Support Desk hours are:
Monday – Friday 8:00 am to 11:00 pm (Eastern)
Saturday – Sunday 10:00 am to 11:00 pm (Eastern)


http://www.timewarnercable.com/Media...heRregions.pdf
tarheelblue32 is online now   Reply With Quote
Old 02-26-2014, 08:30 PM   #5
59er
TiVotee
 
Join Date: Mar 2008
Location: New York, NY
Posts: 289
I ran guided setup before moving my CableCard and didn't regret that.
59er is offline   Reply With Quote
Old 02-26-2014, 08:36 PM   #6
tarheelblue32
Registered User
 
tarheelblue32's Avatar
 
Join Date: Jan 2014
Location: Raleigh, NC
Posts: 860
Quote:
Originally Posted by 59er View Post
I ran guided setup before moving my CableCard and didn't regret that.
If I recall correctly, I think I ran the guided setup after installing the CableCard and didn't have any issues doing it that way either.
tarheelblue32 is online now   Reply With Quote
Old 02-27-2014, 08:57 AM   #7
dlfl
Cranky old novice
 
dlfl's Avatar
 
Join Date: Jul 2006
Location: Near Dayton, Ohio
Posts: 5,841
Quote:
Originally Posted by mpaquette View Post
Does anyone know the national number for TWC's cable card help center?
Quote:
Originally Posted by tarheelblue32 View Post
1.866.606.5889
The CableCARD Technical Support Desk hours are:
Monday – Friday 8:00 am to 11:00 pm (Eastern)
Saturday – Sunday 10:00 am to 11:00 pm (Eastern)


http://www.timewarnercable.com/Media...heRregions.pdf
The TWC CC (and TA) help center was moved from NC to Buffalo, NY and the current number is: 1.866.532.2598
However the old 5889 number automatically forwards to the correct number (at least for now, but maybe not forever).

That linked PDF is obviously somewhat dated but still mostly correct. The bottom line is call the national help desk for questions or help. In my experience it is the only part of TWC support that really knows anything about Tivos. When I have a problem I call them first rather than my local support. They used to want you to call local support first but don't even mention that anymore.
__________________

"It must be swell to be so perfect and odor-free" -- Del Griffith


VideoReDo users: Try
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

pyTivo users: Try
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
and
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
dlfl is offline   Reply With Quote
Old 02-28-2014, 07:40 PM   #8
mpaquette
Registered User
 
Join Date: Aug 2005
Location: South Carolina
Posts: 48
I ended up following the guided set up and put in the cable card when prompted. I called the TWC national number and about 30 minutes later I was good to go. Had to reboot the Roamio once in order for the tuning adapter to be recognized. The people that take the calls at the TWC national cable card help center are great to work with. Very helpful, knowledgeable and friendly.
mpaquette is offline   Reply With Quote
Reply
Forum Jump




Thread Tools
Rate This Thread
Rate This Thread:


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements

TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2013 Magenium Solutions - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVo® is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 03:29 PM.
OUR NETWORK: MyOpenRouter | TechLore | SansaCommunity | RoboCommunity | MediaSmart Home | Explore3DTV | Dijit Community | DVR Playground |