I have been using a Western Digital My Book AV DVR Expander on my Tivo Premier XL and TiVo Premier.
Today, I purchased a new TiVo Roamio Pro. Software ver 20.4.4a.
When I go to setup the external storage, it tells me it is not supported.
As I mentioned, this drive was working fine on another TiVo. I still have the Premier running with another of the exact model of this drive.
The expander drive I have is: WDBABT0010HBK-NESN
I called TiVo today and they said the drive I have is not supported. Funny, the box says it is TiVo compatible and it is the same one they are selling on their website.
The person I talked to said there was nothing they could do to make it work. They took my info and said they would replay the message to a department named AES (I think).
This model is the same one from Best Buy and Amazon.
Can anyone help me figure out why this is not working?
And, why would it and the other TiVo I have work fine with this, just not the Roamio?